All Systems Operational

Canvas Operational
Learning Management System Operational
Pitt Professional ? Operational
Email and Calendar (Microsoft Outlook) Operational
Emergency Notification Service (ENS) Operational
Login Services Operational
Central Directory Service (CDS) Operational
Duo Multifactor Authentication Operational
Pitt Passport Single Sign-On Operational
Microsoft Teams Operational
PeopleSoft/HighPoint CX (Student Information System) Operational
PRISM Operational
Wired and Wi-Fi Networks Operational
MyResNet (Apogee Residential Wi-Fi) Operational
PittNet Wired Network Operational
Eduroam Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Zoom Zoom Rooms Operational
Zoom Chatbot Operational
Academic Technologies Operational
Degree Planner Operational
LinkedIn Learning Operational
Pitt Video (Panopto) Operational
Qualtrics Online Survey System Operational
Schedule Builder Operational
Top Hat Operational
Accounts, Access, and Information Security Operational
Account Management (accounts.pitt.edu) Operational
Digital Certificates Operational
Enterprise Active Directory Operational
Federated Authorization Operational
Find People (find.pitt.edu) Operational
LastPass Password Manager Operational
Namecoach Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Security Awareness Training (KnowBe4) Operational
Security Vulnerability Assessment (Burp Suite) Operational
Threat Protection ? Operational
Administrative and Business Systems Operational
DocuSign Operational
IT Billing System (PCR-360) Operational
Perceptive Content Operational
ProShip Operational
Salesforce ERM/CRM Operational
Salesforce Marketing Cloud Operational
Salesforce Recruiting Operational
Salesforce Service Desk Operational
Student Payment System (PittPAY) Operational
Sympleptic Elements Operational
TeamDynamix ? Operational
Communication and Collaboration Operational
Box Uploads/Downloads Operational
Campaign Monitor Operational
Campus Information (University Operators) Operational
Condeco Workspace Management Operational
Electronic Fax Service (eFax) Operational
Enterprise Digital Signage Operational
Google Workspace Operational
Mailman Mailing Lists Operational
Microsoft 365 Operational
Microsoft OneDrive Operational
Microsoft SharePoint Operational
myPitt (my.pitt.edu) Operational
Namecoach Operational
NotifyU (Rave) Operational
Pitt Mobile Operational
Voice and Data Services (Telephony) ? Operational
Data, Reporting, and Analytics Operational
Alteryx Operational
Cognos Operational
Data Warehouse Operational
Oracle Analytics Cloud Operational
Tableau Operational
Human Resources and Financial Systems Operational
Concur Travel & Expense Operational
Oracle Planning and Budget Cloud Solution (PBCS) Operational
PantherExpress (Jaggaer) Operational
Pitt Worx Operational
Talent Center Operational
Vincent Payment Solutions Operational
IT Support Services Operational
Drop-In Support Operational
Health Sciences Service Desk Operational
Secure Remote Support (BeyondTrust) Operational
Technology Help Desk Operational
Network, Hosting, and Storage Operational
Archiving Services Operational
Cloud Services and Solutions Operational
Enterprise Data Storage Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon) Operational
Enterprise Server Hosting Operational
Enterprise Web Hosting (AFS, EWI, Pantheon) Operational
Firewall Operational
GitHub Enterprise Operational
IP Address Management (IPAM) Operational
PittNet VPN (GlobalProtect) Operational
Printing, Desktop and Mobile Computing, and Software Operational
Computing Labs / Virtual Lab Operational
Enterprise Device Management Operational
Enterprise Virtual Desktop Hosting Operational
Pitt on the Hub (online software store) ? Operational
PittPrint Operational
Software Download Service (software.pitt.edu) Operational
Research Operational
Enterprise Data Transfer Operational
InfoReady Review Operational
LabArchives Operational
Overleaf Operational
Research Computing and Data (RCD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Brief Phone Audio Issues Possible April 27-28 During Overnight Maintenance Apr 28, 2025 04:00-05:00 EDT

Avaya phones across all campuses, as well as Teams calling from University numbers, may experience brief disruptions between 4 and 5 a.m. on Monday, April 28, during a vendor-required maintenance to the University telephone network performed by Zito Media. While calls are not expected to disconnect, there may be two brief periods of up to 30 seconds each when audio quality and initial call connections delayed.

Users do not need to take any action before or after the upgrade, and maintenance will not affect device sign in. Pitt IT engaged with the provider and University of Pittsburgh Public Safety to establish the maintenance period to minimize the impact of the potential service degradations.

Pitt IT has completed checks to ensure that the system is ready for the enhancements and will be actively engaged throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this upgrade. This effort is being led by Chris Keslar, Pitt IT Voice and Data Services.
Posted on Apr 24, 2025 - 08:47 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
MyPitt Unavailable Early April 24 During Brief Vendor Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 05:00 EDT
Scheduled - MyPitt (my.pitt.edu) will be temporarily unavailable on Thursday, April 24, from 5 to 6 a.m. This brief downtime is necessary while the service provider, OneCampus, performs maintenance to fix some recent issues and improve the system.

The maintenance period was determined by the vendor. Pitt Information Technology has completed checks to ensure that the system is ready for the update and will be actively engaged with OneCampus throughout the maintenance period. In the unlikely event of an issue, Pitt IT will work with OneCampus to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at https://status.pitt.edu/.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this announcement. This effort is being led by Andrew Labuda, Pitt IT’s client application support supervisor.
Apr 23, 16:35 EDT
Apr 23, 2025

No incidents reported.

Apr 22, 2025
PittNet Wi-Fi Briefly Unavailable in Holland Hall Tonight for Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 EDT
Scheduled - PittNet Wi-Fi service in Holland Hall will be unavailable for up to 15 minutes between 11 and 11:30 p.m. tonight. MyResNet Wi-Fi is not affected and will remain available.

Pitt Information Technology has scheduled this emergency maintenance to ensure the continued reliability of PittNet Wi-Fi connectivity in Holland Hall.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any Wi-Fi issues following this maintenance.
Apr 22, 18:35 EDT
Apr 21, 2025
RESOLVED: Intermittent Service Provider Issue Affecting myPitt Access
Resolved - Monitoring confirms that the issue has been fully resolved.
Apr 21, 17:13 EDT
Monitoring - Access to myPitt (my.pitt.edu) has been restored. Individuals who experienced the issue may need to clear their web browser cache before they can access myPitt.

Pitt IT continues to monitor the service closely and will post any additional updates to status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience issues accessing myPitt.
Apr 21, 12:19 EDT
Update - Pitt IT continues working with our service provider to investigate and troubleshoot the intermittent issue affecting myPitt (my.pitt.edu) for some individuals. Updates will be posted to status.pitt.edu as more information becomes available.
Apr 21, 12:05 EDT
Investigating - Pitt Information Technology is aware of an intermittent service provider issue that is affecting the ability of some individuals to access myPitt (my.pitt.edu). The issue appears to be a recurrence of a similar issue from April 16 and affects customers beyond the University of Pittsburgh.

As a workaround, individuals experiencing the issue can try clearing their web browser cache or using a private/incognito browser window. Please note that University services you may typically access via myPitt can still be accessed through their direct URL (for example, software.pitt.edu or accounts.pitt.edu). Direct links to many popular IT services are also available in the footer of the technology.pitt.edu website.

Pitt IT is working with the service provider to resolve the issue as quickly as possible and restore full service. Updates will be posted to status.pitt.edu as more information becomes available.
Apr 21, 10:37 EDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025
Preparation for Facilities Repairs Continues April 18-19; No Service Disruptions Expected
Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 23:00 EDT
Scheduled - As we communicated previously, Facilities Management needs to perform repairs on a steam tunnel beneath Fifth Avenue that is a crucial pathway for campus utility systems, such as electric, steam, water, and telecommunications. To accommodate this work, Pitt Information Technology must relocate network fiber in the steam tunnel during a series of maintenance periods.

No service disruptions are anticipated during the final maintenance period, which is scheduled for Friday, April 18, at 11 p.m., through Saturday, April 19, at 3 a.m.

PittNet is architected to be redundant, which enables us to perform this work without interruption to network service. However, we will be monitoring network service closely throughout the maintenance period, and should any unexpected issues occur, rollback procedures are in place to ensure continuation of all systems. In the unlikely event of a service disruption, updates will be provided at status.pitt.edu.

Pitt IT will be on site to confirm network service is functioning as expected after maintenance is complete. Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any network issues following completion of the maintenance. This effort is being led by John Petersen, associate director of service delivery.
Apr 9, 09:33 EDT
Apr 18, 2025
April 18 Evening Network Maintenance Impacts Multiple Locations on Pittsburgh Campus
Completed - The scheduled maintenance has been completed.
Apr 18, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 EDT
Scheduled - PittNet wired and Wi-Fi service will be affected in several locations during brief network maintenance scheduled for this Friday, April 18, from 9–11 p.m. Each of the following areas will lose data connection for about 5 minutes at within the outage window:

• Parkvale Building (first floor)
• Plum Boro Building (first floor)
• Posvar Hall (second floor)
• Scaife Hall (fifth floor)
• The Assembly (5051 Centre Ave.) (sixth floor)

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Dan Mahaven, associate director, operations.
Apr 17, 16:07 EDT
Brief Internet, PSC, ScienceDMZ, and Xfinity Disruptions Possible Friday Evening
Completed - The scheduled maintenance has been completed.
Apr 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:01 EDT
Scheduled - Pitt Information Technology and our vendor partners will perform network upgrades on Friday that will result in the following service disruptions between 9 and 11 p.m. on Friday, April 18:

• Connections to the Pittsburgh Supercomputing Center (PSC) and the ScienceDMZ, as well as Xfinity TV service in University residence halls, will be briefly unavailable for up to 10 to 20 minutes

• Individuals may also experience slight delays in internet traffic for up to 20 minutes, resulting in slower loading times for external websites and streaming services

This work is needed to migrate the Pitt internet services to new firewalls that will enhance security, performance, and reliability of the network. Individuals do not need to take any action after the upgrade is completed.

Pitt IT has completed checks to ensure that systems are ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the vendor will revert to its original network configuration and Pitt IT will send an email notification as well as post an update to status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions or experience issues related to this maintenance. This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Apr 14, 15:47 EDT
Apr 17, 2025

No incidents reported.

Apr 16, 2025
RESOLVED: Service Provider Issue Affecting Zoom Video Conferencing
Resolved - Zoom has resolved their systemwide issue that affected the ability of customers across the U.S. to join and schedule Zoom meetings earlier today. Pitt Information Technology has been monitoring Zoom and can confirm that all services are now functioning normally.

The service was temporarily unavailable because two of Zoom's third-party providers mistakenly blocked the zoom.us website. Zoom and its partners have since resolved the problem.

Pitt IT is committed to providing the best possible support to the University community. Please call the Technology Help Desk at +1-412-624-HELP (4357) if you encounter any issues using Zoom or other services provided by Pitt IT.
Apr 16, 22:30 EDT
Monitoring - Zoom reports that it has resolved the systemwide issue and restored full service to all affected customers, including those at the University of Pittsburgh. Pitt IT is closely monitoring all affected Zoom services and will post additional updates to status.pitt.edu as needed.

If you continue to experience issues accessing Zoom services, please report the problem to the Technology Help Desk at +1-412-624-HELP.
Apr 16, 17:18 EDT
Update - Zoom continues working to resolve the issue affecting multiple Zoom services.

Please note that Lecture Capture (Panopto) is experiencing issues importing recordings from Zoom because of the systemwide Zoom issue. While Zoom is down, users may experience delays in importing videos. Other Lecture Capture (Panopto) functionality remains available.
Apr 16, 16:51 EDT
Investigating - Pitt Information Technology is aware of a service provider issue that is affecting access to Zoom. This issue, which impacts customers beyond the University of Pittsburgh, affects the ability to join and schedule meetings. As a workaround, individuals can use Microsoft Teams for their meeting and video conferencing needs.

The service provider is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Please contact the Technology Help Desk at +1-412-624-HELP if you have any questions regarding this announcement.
Apr 16, 15:36 EDT
Service Provider Issue Affecting Talent Center
Resolved - A system restart has been completed and performance restored in Talent Center.
Apr 16, 17:02 EDT
Identified - Pitt Information Technology is aware of an intermittent service provider (Oracle) issue that is affecting access to Talent Center, including Talent Center for Managers and Talent Center: Careers at Pitt. Users may be able to log in to Talent Center, but encounter an error or constant loading of a module once logged in.

Pitt IT’s HCM Solutions team is working with the service provider to resolve the issue as quickly as possible and restore full service. Updates will be posted to http://status.pitt.edu as more information becomes available.

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Apr 16, 16:09 EDT
RESOLVED: Intermittent Service Provider Issue Affecting myPitt Access
Resolved - Our monitoring confirms that the issue has been fully resolved.
Apr 16, 14:48 EDT
Monitoring - The service provider has taken steps to resolve the intermittent issue that affected access to myPitt for some individuals. Full service has been restored. Pitt IT continues to monitor the service closely and will post additional updates to status.pitt.edu as needed.

If experienced issues accessing myPitt, please clear your web browser cache and try again. If you continue to experience issues, please report them to the Technology Help Desk at +1-412-624-HELP (4357).
Apr 16, 11:08 EDT
Update - Pitt IT continues working with our service provider to troubleshoot and resolve the intermittent issue affecting access to myPitt for some individuals.

Reminder: As a workaround, individuals experiencing the issue can try clearing their web browser cache or using a private/incognito browser window. University services can still be accessed through their direct URL (for example, software.pitt.edu or accounts.pitt.edu). Direct links to many popular IT services are also available in the footer of the technology.pitt.edu website.
Apr 16, 08:44 EDT
Update - Pitt IT continues to work with the service provider to resolve the issue. As a workaround, individuals experiencing the issue can try clearing their web browser cache or using a private/incognito browser window.

Additional updates will be posted to status.pitt.edu as more information becomes available.
Apr 16, 07:16 EDT
Investigating - Pitt Information Technology is aware of an intermittent issue that is affecting access to myPitt (my.pitt.edu) for some individuals. Individuals experiencing the issue see a timeout error message.

Pitt IT is working with the service provider to resolve the issue as quickly as possible and restore full service. Updates will be posted to status.pitt.edu as more information becomes available.
Apr 16, 06:51 EDT
RESOLVED: Commercial Power Provider Outage Cause of Greensburg Campus Network Service Interruption
Resolved - Monitoring confirms the issue has been resolved.
Apr 16, 06:48 EDT
Monitoring - Pitt IT has worked with our service provider partners to fully restore wired network service to the Greensburg campus. We continue to monitor service closely and will post any additional updates to status.pitt.edu.
Apr 15, 18:03 EDT
Identified - A commercial power provider serving the University of Pittsburgh at Greensburg campus experienced a weather-related issue that disrupted power to the campus this afternoon, affecting a wide variety of services, including PittNet Wired. The provider has restored power to the campus and affected services are coming back online. PittNet Wi-Fi and voice services are fully restored. PittNet Wired service is still in the process of being restored and will be available again soon.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any network issues.
Apr 15, 16:26 EDT
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025
Panopto Impacted Overnight April 12-13 During Vendor Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 EDT
Scheduled - Panopto will perform maintenance to their system overnight beginning Saturday, April 12, at 10 p.m. to 1 a.m. ET on Sunday, April 13. This maintenance will help improve the overall stability and capacity of Panopto infrastructure. During the maintenance, users will not be able to access Panopto.

Pitt IT recommends that users complete any activities and exit the system before 10 p.m. on April 12, as sessions will be terminated without notice when the system goes offline. More information on Panopto’s cloud upgrades is available from their Cloud Upgrade FAQ article: https://support.panopto.com/s/article/Cloud-Upgrade-FAQ.

The maintenance period was determined by the vendor. If the outage period is extended, an update will be provided at https://status.pitt.edu/.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Catherine Balaban, Pitt IT Enterprise Applications.
Apr 7, 09:38 EDT
Apr 12, 2025
Preparation for Facilities Repairs Continues April 11-12, April 18-19; No Service Disruptions Expected
Completed - The scheduled maintenance has been completed.
Apr 12, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:00 EDT
Scheduled - As we communicated previously, Facilities Management needs to perform repairs on a steam tunnel beneath Fifth Avenue that is a crucial pathway for campus utility systems, such as electric, steam, water, and telecommunications. To accommodate this work, Pitt Information Technology must relocate network fiber in the steam tunnel during a series of maintenance periods.

No service disruptions are anticipated during the final two maintenance periods, which are scheduled for the following dates:

• Friday, April 11, at 11 p.m., through Saturday, April 12, at 3 a.m.
• Friday, April 18, at 11 p.m., through Saturday, April 19, at 3 a.m.

PittNet is architected to be redundant, which enables us to perform this work without interruption to network service. However, we will be monitoring network service closely throughout the maintenance periods, and should any unexpected issues occur, rollback procedures are in place to ensure continuation of all systems. In the unlikely event of a service disruption, updates will be provided at status.pitt.edu.

Pitt IT will be on site to confirm network service is functioning as expected after maintenance is complete. Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any network issues following completion of the maintenance. This effort is being led by John Petersen, associate director of service delivery.
Apr 9, 09:31 EDT
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