Investigating - Pitt Digital is aware that some individuals who use T-Mobile as their cellular network provider are receiving a warning message when dialing the University’s Technology Help Desk at +1 412 624-HELP (4357). The message advises callers that the number they are calling may be associated with a scam.
Pitt Digital is working with our vendor partners to resolve the issue. As a temporary workaround, T-Mobile customers who receive the message can simply stay on the line for a few additional seconds to be connected directly to the Technology Help Desk.
Updates will be posted to status.pitt.edu as more information becomes available.
Dec 23, 2025 - 15:12 EST
Pitt Digital is working with our vendor partners to resolve the issue. As a temporary workaround, T-Mobile customers who receive the message can simply stay on the line for a few additional seconds to be connected directly to the Technology Help Desk.
Updates will be posted to status.pitt.edu as more information becomes available.
Dec 23, 2025 - 15:12 EST
Canvas
Operational
Learning Management System
Operational
Pitt Professional
Operational
Email and Calendar (Microsoft Outlook)
Operational
Emergency Notification Service (ENS)
Operational
Login Services
Operational
Central Directory Service (CDS)
Operational
Duo Multifactor Authentication
Operational
Pitt Passport Single Sign-On
Operational
Microsoft Teams
Operational
PeopleSoft/HighPoint CX (Student Information System)
Operational
PRISM
Operational
Wired and Wi-Fi Networks
Operational
MyResNet (Boldyn Residential Wi-Fi)
Operational
PittNet Wired Network
Operational
Eduroam
Operational
PittNet Wi-Fi
Operational
Pitt Guest Wi-Fi
Operational
Zoom
Operational
Zoom Web Portal
Operational
Zoom Zoom Video Webinars
Operational
Zoom Zoom Meetings
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Chat
Operational
Zoom Zoom Rooms
Operational
Zoom Chatbot
Operational
Academic Technologies
Operational
Degree Planner
Operational
LinkedIn Learning
Operational
Pitt Video (Panopto)
Operational
Qualtrics Online Survey System
Operational
Schedule Builder
Operational
Top Hat
Operational
Accounts, Access, and Information Security
Operational
Account Management (accounts.pitt.edu)
Operational
Digital Certificates
Operational
Enterprise Active Directory
Operational
Federated Authorization
Operational
Find People (find.pitt.edu)
Operational
LastPass Password Manager
Operational
Namecoach
Operational
Security Alerts (phishing scams, new vulnerabilities, etc.)
Operational
Security Awareness Training (KnowBe4)
Operational
Security Vulnerability Assessment (Burp Suite)
Operational
Threat Protection
Operational
Administrative and Business Systems
Operational
DocuSign
Operational
IT Billing System (PCR-360)
Operational
Perceptive Content
Operational
ProShip
Operational
Salesforce ERM/CRM
Operational
Salesforce Marketing Cloud
Operational
Salesforce Recruiting
Operational
Salesforce Service Desk
Operational
Student Payment System (PittPAY)
Operational
Symplectic Elements
Operational
TeamDynamix
Operational
Communication and Collaboration
Operational
Box Uploads/Downloads
Operational
Campaign Monitor
Operational
Campus Information (University Operators)
Operational
Electronic Fax Service (eFax)
Operational
Enterprise Digital Signage
Operational
Google Workspace
Operational
Mailman Mailing Lists
Operational
Microsoft 365
Operational
Microsoft OneDrive
Operational
Microsoft SharePoint
Operational
myPitt (my.pitt.edu)
Operational
Namecoach
Operational
NotifyU (Rave)
Operational
Pitt Mobile
Operational
Pitt Workspace Reservations System (Eptura Engage - formerly Condeco)
Operational
Voice and Data Services (Telephony)
Operational
Data, Reporting, and Analytics
Operational
Alteryx
Operational
Data Warehouse
Operational
Oracle Analytics Cloud
Operational
Tableau
Operational
Human Resources and Financial Systems
Operational
Concur Travel & Expense
Operational
Oracle Planning and Budget Cloud Solution (PBCS)
Operational
PantherExpress (Jaggaer)
Operational
Pitt Worx
Operational
Talent Center
Operational
Vincent Payment Solutions
Operational
IT Support Services
Degraded Performance
Drop-In Support
Operational
Health Sciences Service Desk
Operational
Secure Remote Support (BeyondTrust)
Operational
Technology Help Desk
Degraded Performance
Network, Hosting, and Storage
Operational
Archiving Services
Operational
Cloud Services and Solutions
Operational
Enterprise Data Storage
Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon)
Operational
Enterprise Server Hosting
Operational
Enterprise Web Hosting (AFS, EWI, Pantheon)
Operational
Firewall
Operational
GitHub Enterprise
Operational
IP Address Management (IPAM)
Operational
PittNet VPN (GlobalProtect)
Operational
Secure Research Enclave (SRE)
Operational
Printing, Desktop and Mobile Computing, and Software
Operational
Computing Labs / Virtual Lab
Operational
Enterprise Device Management
Operational
Enterprise Virtual Desktop Hosting
Operational
Pitt on the Hub (online software store)
Operational
PittPrint
Operational
Software Download Service (software.pitt.edu)
Operational
Research
Operational
Enterprise Data Transfer
Operational
InfoReady Review
Operational
LabArchives
Operational
Overleaf
Operational
Research Computing and Data (RCD)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MyResNet Wi-Fi Intermittently Unavailable During Dec. 29 Maintenance Dec 29, 2025 07:00-14:00 EST
MyResNet (Resident Wi-Fi) service will be intermittently unavailable for up to fifteen minutes in rolling locations on the Pittsburgh campus between 7 a.m. and 2 p.m. on Monday, Dec. 29.
Boldyn Networks — Pitt Digital’s partner and vendor for MyResNet — has scheduled this maintenance period to perform necessary upgrades that will help to ensure the continued reliability and performance of the service. The maintenance period was scheduled during winter recess to minimize disruption to the Pitt community.
Please call +1-412-624-HELP (4357) or submit a ticket to the Technology Help Desk should you experience any Wi-Fi issues outside of this window.
Posted on Dec 18, 2025 - 12:32 EST
Boldyn Networks — Pitt Digital’s partner and vendor for MyResNet — has scheduled this maintenance period to perform necessary upgrades that will help to ensure the continued reliability and performance of the service. The maintenance period was scheduled during winter recess to minimize disruption to the Pitt community.
Please call +1-412-624-HELP (4357) or submit a ticket to the Technology Help Desk should you experience any Wi-Fi issues outside of this window.
Posted on Dec 18, 2025 - 12:32 EST
PRISM Unavailable Late Saturday, Jan. 3 During Maintenance Jan 3, 2026 23:00 - Jan 4, 2026 00:00 EST
PRISM, the University of Pittsburgh’s enterprise financial system, will be unavailable on Saturday, Jan.3 from 11 p.m. until midnight while the vendor (OATC) implements the 2026 license key update.
Users should complete all transactions (including printing) and exit the system before 11 p.m. on Jan. 3, as incomplete transactions will be terminated without notice when the system goes offline.
The maintenance period was scheduled by Pitt Digital in consultation with Financial Operations and the Office of the Controller.
This maintenance is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems. Pitt Digital will monitor progress, and in the unlikely event an issue or problem arises, the system will be reverted to its original configuration and an update will be posted to https://status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bill Rupp of Pitt Digital.
Posted on Dec 22, 2025 - 08:48 EST
Users should complete all transactions (including printing) and exit the system before 11 p.m. on Jan. 3, as incomplete transactions will be terminated without notice when the system goes offline.
The maintenance period was scheduled by Pitt Digital in consultation with Financial Operations and the Office of the Controller.
This maintenance is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems. Pitt Digital will monitor progress, and in the unlikely event an issue or problem arises, the system will be reverted to its original configuration and an update will be posted to https://status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bill Rupp of Pitt Digital.
Posted on Dec 22, 2025 - 08:48 EST
Jan. 7 Maintenance Supports Faster, Lower-Cost Enterprise Data Storage Jan 7, 2026 06:00-11:00 EST
Pitt Digital has upgraded the Enterprise Data Storage (Dell Isilon) service to provide University customers with faster performance at half the cost. Maintenance on Jan. 7 to support the upgrade may result in very brief service interruptions.
The upgraded Enterprise Data Storage service — used by some Pitt schools and departments to host unstructured data such as file system data, audio, video, and business applications — leverages an all-flash solution that delivers much faster performance when moving, copying, or interacting with data.
The upgrade also delivers efficiencies that enable Pitt Digital to reduce the cost for the service from $360 per TB per year to $175 per TB per year. Schools and departments will see these cost reductions reflected in their Feb. 2026 bill.
The migration of departments to the upgraded service is already complete and has been seamless. Additional network maintenance required to support the upgrade has been scheduled for Wednesday, Jan. 7, and may result in very brief interruptions in Enterprise Data Storage connectivity between 6 and 11 a.m. This maintenance was scheduled before the start of spring term to minimize disruption to the Pitt community. Enterprise Data Storage service customers do not need to take any action before or after Jan. 7.
Please call +1-412-624-HELP (4357) or submit a ticket to the Technology Help Desk if you have questions or need assistance with Enterprise Data Storage.
Posted on Dec 18, 2025 - 09:06 EST
The upgraded Enterprise Data Storage service — used by some Pitt schools and departments to host unstructured data such as file system data, audio, video, and business applications — leverages an all-flash solution that delivers much faster performance when moving, copying, or interacting with data.
The upgrade also delivers efficiencies that enable Pitt Digital to reduce the cost for the service from $360 per TB per year to $175 per TB per year. Schools and departments will see these cost reductions reflected in their Feb. 2026 bill.
The migration of departments to the upgraded service is already complete and has been seamless. Additional network maintenance required to support the upgrade has been scheduled for Wednesday, Jan. 7, and may result in very brief interruptions in Enterprise Data Storage connectivity between 6 and 11 a.m. This maintenance was scheduled before the start of spring term to minimize disruption to the Pitt community. Enterprise Data Storage service customers do not need to take any action before or after Jan. 7.
Please call +1-412-624-HELP (4357) or submit a ticket to the Technology Help Desk if you have questions or need assistance with Enterprise Data Storage.
Posted on Dec 18, 2025 - 09:06 EST
Overnight Network Maintenance Jan. 9 Briefly Impacts Physical Microsoft Teams Phones Jan 9, 2026 19:00 - Jan 10, 2026 01:00 EST
Pitt Digital will conduct scheduled network maintenance on January 9 that will briefly affect physical Microsoft Teams phones located in University offices and workspaces:
Friday, Jan. 9, from 9 p.m. until Saturday, Jan. 10, at 1 a.m.:
• Physical Teams phones will experience a brief service interruption for less than one minute. Phone service through the Teams desktop and mobile apps — as well as Avaya phone service — will not be affected. Emergency phone services will remain active and available throughout the maintenance period.
Pitt Digital will be monitoring the process, and in the event of any significant changes or delays, updates will be posted to status.pitt.edu. This maintenance is part of our efforts to modernize the campus network and ensure continued security, stability, and reliability. This maintenance period was scheduled before the start of spring term to minimize impact on the University community.
Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance period. This effort is being led by Dan Mahaven, Pitt Digital Operations.
Posted on Dec 15, 2025 - 11:22 EST
Friday, Jan. 9, from 9 p.m. until Saturday, Jan. 10, at 1 a.m.:
• Physical Teams phones will experience a brief service interruption for less than one minute. Phone service through the Teams desktop and mobile apps — as well as Avaya phone service — will not be affected. Emergency phone services will remain active and available throughout the maintenance period.
Pitt Digital will be monitoring the process, and in the event of any significant changes or delays, updates will be posted to status.pitt.edu. This maintenance is part of our efforts to modernize the campus network and ensure continued security, stability, and reliability. This maintenance period was scheduled before the start of spring term to minimize impact on the University community.
Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance period. This effort is being led by Dan Mahaven, Pitt Digital Operations.
Posted on Dec 15, 2025 - 11:22 EST