All Systems Operational
Account Management Operational
Alteryx Operational
BeyondTrust Secure Remote Support Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Document Management (Perceptive Content) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Network File Storage (Andrew File System) Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Hosting (EWI, Pantheon, AFS) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Find People (find.pitt.edu) Operational
Google Workspace Operational
InfoReady Review Operational
IP Address Management (IPAM) Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
Name Coach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Oracle EPM (PBCS and others) Operational
PBCS, Grants, Tuition, Operating PCM Operational
PantherExpress (Jaggaer) Operational
Pitt Mobile (ReadyEducation) Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
PittPAY Operational
Pitt Print Operational
Pitt Professional ? Operational
Pitt Worx Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Talent Center Operational
TeamDynamix Operational
Vincent Payment Solutions Operational
Vendor-Hosted Websites Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Workspace Reservation System (Condeco) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Student Information System Undergoing Maintenance This Weekend Nov 23, 2024 23:00 - Nov 24, 2024 08:00 EST
PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, Nov. 23, at 11 p.m. until Sunday, Nov. 24, at 8 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.
Released by Oracle/PeopleSoft, the update delivers bug fixes, regulatory changes, security, and enhancements, and is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. On occasion, users may notice slight changes to the application’s look and feel, but functionality typically remains the same.
Be sure to complete all of your work and exit the system before 11 p.m. on Nov. 23. Incomplete entries will be terminated without notice when the system goes offline.
The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.
Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to status.pitt.edu. https://status.pitt.edu/ The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a request to the Technology Help Desk https://www.technology.pitt.edu/helprequest at +1- 412-624-HELP (4357) if you experience issues related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.
Posted on Nov 18, 2024 - 15:26 EST
Avaya Phone Outage Overnight on Nov. 24-25 Impacts Emergency Calls Nov 25, 2024 03:00-06:00 EST
Pitt Information Technology will perform maintenance on the University’s legacy Avaya PBX telephone system on Monday, Nov. 25, between 3 and 6 a.m. During the maintenance period, analog phones — including emergency blue light phones, fax machines, lab phones, and elevator phones — will be unavailable on the Pittsburgh campus. Also, 5-digit dialing will be temporarily unavailable on the Avaya system. Those using Microsoft Teams for phone service will not be impacted.

In the event of an on-campus emergency during this maintenance period, please use a cell phone or a non-Avaya device to contact University police at 412-624-2121 or call 9-1-1.

The maintenance schedule has been developed with input from Public Safety. Pitt IT has completed checks to ensure that the system is ready for the transition. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration. Any updates or additional information will be posted at status.pitt.edu.

This maintenance serves as a stopgap to keep telecommunication services operational for departments pending their upgrade to Microsoft Teams. Pitt IT encourages all remaining Avaya users to transition to Teams now for enhanced reliability and more cost-effective telecom services.

To schedule a migration or if you experience any issues related to this maintenance, please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357). This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Posted on Nov 19, 2024 - 10:11 EST
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Service Provider Issue Affecting Access to My Pitt Video (Panopto)
Resolved - The service provider has taken steps to mitigate the issue. Full service has been restored.
Nov 20, 11:07 EST
Investigating - Pitt Information Technology is aware of a service provider issue that is affecting access to My Pitt Video (Panopto). The issue, which affects customers beyond the University of Pittsburgh, prevents users from viewing, editing, or uploading new recordings.

Pitt IT is working with the service provider to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.

Please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357) if you have any questions about this announcement.
Nov 20, 10:45 EST
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Intermittent Issue Affecting PittNet Wi-Fi Service for Some Pittsburgh Campus Users
Resolved - Pitt IT has taken steps to resolve the issue and restore full service. We continue to monitor Wi-Fi service closely and will post additional updates to status.pitt.edu as needed.

If you encounter any Wi-Fi issues, please report them to the Technology Help Desk at +1-412-624-HELP (4357) so that we can take immediate action to address them.
Nov 18, 10:18 EST
Investigating - Pitt Information Technology is aware of an intermittent issue that is affecting PittNet Wi-Fi service for some individuals on the Pittsburgh campus. MyResNet Wi-Fi service is not affected. Individuals experiencing the issue may see a “Connected, no Internet” notification when attempting to join the Wi-Fi network.

Pitt IT is working with our service providers to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.

Please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357) if you have any questions about this announcement.
Nov 18, 10:10 EST
Talent Center and Career Sites Unavailable During Evening Maintenance Nov. 17
Completed - The scheduled maintenance has been completed.
Nov 18, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 19:00 EST
Scheduled - Talent Center for Managers and the University Career Sites will be unavailable during maintenance the evening of Nov. 17, from 7 p.m. ET to 11:59 p.m. ET while the HCM Solutions team configures a system enhancement. The maintenance period was determined by the HCM Solutions Team.

This outage will impact the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, Pitt IT will post an update to http://status.pitt.edu.

Please contact the Technology Help Desk online at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr .
Nov 8, 08:59 EST
Nov 17, 2024
Issue Affecting Access to Canvas, DocuSign, and Tableau from University’s Network
Resolved - Pitt IT has taken steps to resolve the issue that affected Canvas, DocuSign, and Tableau earlier today. Full service has been restored. Pitt IT continues to monitor all services and will post additional updates to status.pitt.edu as needed.

If you encounter any issues with these or other services, please report them to the Technology Help Desk at +1-412-624-HELP (4357).
Nov 17, 20:13 EST
Update - Pitt IT continues to work with our vendor partners to resolve the issue and restore full service.
Nov 17, 18:05 EST
Update - Pitt IT continues working with our vendor partners to resolve the issue and restore full service.
Nov 17, 16:12 EST
Update - Pitt IT continues working to troubleshoot the issue and restore service. We have confirmed that access to Canvas, DocuSign, and Tableau remains available while using MyResNet Wi-Fi. The issue seems to be limited to connections from on-campus while using PittNet, as well as connections from off-campus that use GlobalProtect.
Nov 17, 13:40 EST
Update - Pitt IT continues working to troubleshoot the issue and restore service.
Nov 17, 12:37 EST
Investigating - Pitt Information Technology is aware of an issue that is affecting access to some enterprise services for individuals using the University’s network. Services affected include Canvas, DocuSign, and Tableau. Individuals on both the Pittsburgh campus and regional campuses are affected.

Pitt IT is working with our service providers to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.

Please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357) if you have any questions about this announcement.
Nov 17, 11:25 EST
Pitt Worx Unavailable Overnight Nov.15-17 During Weekend Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 EST
Scheduled - The Pitt Worx system will be unavailable from Friday, Nov. 15, at 10 p.m., until Sunday, Nov. 17, at 7 p.m. while the vendor (Oracle) performs routine quarterly maintenance. Those who need to submit timecards for the week of Nov. 10–16 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by noon on Monday, Nov. 18.

The maintenance period was determined according to quarterly release schedule provided by the vendor (Oracle).

The HCM Solutions Team has completed checks to ensure that the system is ready for the update and will be actively engaged with Oracle throughout the maintenance period. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at https://status.pitt.edu/.

Please submit a request to the Technology Help Desk at http://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues related to this maintenance. This effort is being led by John Scifo, Pitt IT’s HCM Solutions Manager.

For questions about using Pitt Worx, please submit an inquiry the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Nov 11, 08:37 EST
Student Information System Unavailable This Weekend During Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 EST
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, Nov. 16, at 11 p.m. until Sunday, Nov. 17, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

This update is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on Nov. 16. Incomplete entries will be terminated without notice when the system goes offline.

The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu/. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a request to the Technology Help Desk at https://www.technology.pitt.edu/helprequest or call +1- 412-624-HELP (4357) if you experience issues related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.
Nov 11, 09:56 EST
Nov 16, 2024
PSC and ScienceDMZ Connections Briefly Unavailable During Saturday Night Upgrade
Completed - The scheduled maintenance has been completed.
Nov 16, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 EST
Scheduled - Connections to the Pittsburgh Supercomputing Center (PSC) and the ScienceDMZ ― as well as Xfinity TV service in University residence halls ― will be briefly unavailable for up to five minutes during overnight network upgrades performed by Pitt IT and our vendor partner between 9 and 10 p.m. on Saturday, Nov. 16.

During the maintenance period, individuals may also experience slight delays in internet traffic for up to five minutes, resulting in slower loading times for external websites and streaming services.

This maintenance period was scheduled by Pitt IT in consultation with our partners in UPMC and PSC. The upgrade focuses on improving the security, performance, and reliability of the network that provides connectivity to the internet and resources outside of PittNet. Individuals do not need to take any action after the upgrade is completed.

Pitt IT has completed checks to ensure that systems are ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the vendor will revert to its original network configuration and Pitt IT will send an email notification as well as post an update to status.pitt.edu.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions or experience issues related to this maintenance. This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Nov 11, 16:43 EST
Talent Center Unavailable Overnight Nov. 15-16 During Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 EST
Scheduled - Talent Center’s analytics platform will be unavailable during maintenance from Friday, Nov. 15, at 10 p.m. through Nov.16, at 7 a.m. ET while the system receives an upgrade required by the vendor. The maintenance period was determined by Oracle’s maintenance schedule.

This outage will not impact the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, Pitt IT will post an update to http://status.pitt.edu.

Please contact the Technology Help Desk online at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr .
Nov 8, 08:56 EST
Nov 15, 2024
Intermittent Service Provider Issue May Affect Qualtrics Access for Some Users
Resolved - Qualtrics reports that it has resolved the issue and restored full service.
Nov 15, 13:07 EST
Investigating - Pitt Information Technology is aware of an intermittent issue that the service provider indicates has a low potential to impact Qualtrics access. The issue affects individuals beyond the University of Pittsburgh. Users who encounter the issue may be able to resolve it by refreshing their web browser.

Pitt IT is working with the service provider to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.

Please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357) if you have any questions about this announcement.
Nov 15, 11:00 EST
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Network Issue Affecting Second Floor of Public Safety Building
Resolved - Pitt IT has taken steps to resolve the issue that affected network service on the second floor of the University’s Public Safety building. Full service has been restored.
Nov 12, 09:44 EST
Investigating - Pitt Information Technology is aware of an issue that is affecting network service on the second floor of the University’s Public Safety building. Pitt IT is taking steps to resolve the issue.

Network service on the second floor will be unavailable for up to 15 minutes while Pitt IT implements a fix. Public Safety phone service remains available and will continue to remain available as Pitt IT applies the fix. Updates will be posted to status.pitt.edu.

Please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357) if you have any questions about this announcement.
Nov 12, 09:19 EST
Nov 11, 2024

No incidents reported.

Nov 10, 2024
PRISM Unavailable Overnight Nov. 9-10 During Weekend Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 23:00 EST
Scheduled - PRISM, the University’s enterprise financial system, will be unavailable while the vendor (OATC—the managed service provider for our PRISM environment in the Oracle Cloud) performs system maintenance from Saturday, Nov. 9, at 11 p.m. through Sunday, Nov. 10, at 8 a.m.

Users should complete all transactions (including printing) and exit the system before 11 p.m. on Nov. 9, as incomplete transactions will be terminated without notice when the system goes offline.

The maintenance period was scheduled by Pitt Information Technology in consultation with Financial Operations and the Office of the Controller. The dates were selected to avoid any disruption to monthly period closing activities.

This maintenance is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems. To ensure a smooth transition, PRISM users in the Office of the Controller, Financial Operations, and Human Resources have participated in testing. Pitt IT will monitor progress and actively engage with OATC during the maintenance window. In the unlikely event that an issue or problem arises, the vendor will revert PRISM to its original configuration and Pitt IT will post an update to https://status.pitt.edu/.

Please submit a request to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if have any questions or experience issues related to this maintenance. This effort is being led by Nick Contis of Pitt IT’s Enterprise Applications team.
Nov 4, 09:31 EST
Nov 9, 2024
Nov 8, 2024
Nov. 8 Evening Network Maintenance Impacts Darragh First Floor
Completed - The scheduled maintenance has been completed.
Nov 8, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 EST
Scheduled - Network maintenance may briefly affect PittNet wired and Wi-Fi service from 11:00-11:30 p.m. on Friday, Nov. 8, in the following locations on the Pittsburgh campus:
• Darragh (first floor)
This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.
Please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357) if you have any questions about this announcement.
Nov 7, 11:21 EST
Application Server Upgrades Occur Nov. 8; No Service Disruption Expected
Completed - The scheduled maintenance has been completed.
Nov 8, 23:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 EST
Scheduled - Between 9 and 11 p.m. on Friday, Nov. 8, Pitt Information Technology will perform application server upgrades. No service disruption is expected during this maintenance period. The application server hosts services that include firewall.pitt.edu, Accounts Administration (accounts.pitt.edu), and Panther Central’s Pitt ID Center.

This upgrade, which Pitt IT scheduled in consultation with Panther Central, is required to ensure the continued reliability and stability of critical systems. Checks have been completed to ensure that the systems are ready for the upgrade. Should any unexpected issues occur, rollback procedures are in place to ensure the continuation of all systems. In the unlikely event of a service disruption, updates will be provided at status.pitt.edu.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this announcement. This effort is being led by Bryan Strope, Pitt IT’s application support manager.
Nov 6, 09:18 EST
Nov. 8 Overnight Maintenance Affects Amazon Web Services Resources
Completed - The scheduled maintenance has been completed.
Nov 8, 23:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 EST
Scheduled - Connectivity to Amazon Web Services (AWS) resources will be unavailable for up to 30 minutes between 9 and 9:30 p.m. on Friday, Nov. 8, as Pitt Information Technology upgrades network firewalls.

Enterprise services will not be impacted. However, connections to AWS apps and resources through the University’s network (including PittNet VPN) will be affected. This includes Tableau and the Enterprise Data Transfer service powered by Globus.

Checks have been completed to ensure that the system is ready for the upgrade. Pitt IT will be monitoring services and actively engaged with the vendor (Palo Alto) throughout the upgrade. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the event of a service disruption, updates will be provided at status.pitt.edu.

Pitt IT has scheduled this maintenance as part of its ongoing initiative to replace network firewalls on all campuses with next-generation firewalls to enhance performance, strengthen security, and realize cost savings for the University.

Please submit a ticket to the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this maintenance. This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Nov 5, 11:16 EST
Enterprise Digital Signage Upgrade Occurs Friday Evening
Completed - The scheduled maintenance has been completed.
Nov 8, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 EST
Scheduled - Enterprise Digital Signs will be unavailable on Friday, Nov. 8, between 6 and 7 p.m. while the vendor Poppulo (formerly Four Winds Interactive) performs a scheduled upgrade. Access to add or edit playlists will be unavailable during the upgrade.

Signs already online will continue running using cached content. No action is required to ensure signs remain visible during the upgrade window.

The upgrade window was scheduled by Pitt Information Technology to transition our database to version 6.x. This update provides an enhanced user experience that improves the service’s security and compatibility. Changes to user interface include a modernized design, navigation updates, and customization options.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this upgrade. This effort is being led by Douglas Davis, client applications support analyst.
Nov 5, 11:16 EST
Issue Affecting PittNet Wired and Wi-Fi Service in Some Buildings
Resolved - Pitt IT has resolved the issue and restored full service. We continue to monitor services closely and will post additional updates to status.pitt.edu as needed.
Nov 8, 01:36 EST
Update - Technicians are on site as we continue working to troubleshoot and resolve the issue.
Nov 8, 00:53 EST
Investigating - Pitt Information Technology is aware of an issue that is affecting PittNet wired and Wi-Fi service in some buildings on lower campus, including:

• Allen Hall
• CC North
• Falk School
• Nordenberg Hall
• Nuclear Physics
• O'Hara Student Center
• Old Engineering Hall
• Pennsylvania Hall
• Panther Hall
• Soldiers and Sailors
• SRCC
• Sutherland Hall
• Thackeray Hall
• Thaw Hall

Pitt Guest Wi-Fi and Eduroam service is also impacted. MyResNet Wi-Fi service remains available. Pitt IT is working with the service provider to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.

Please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357) if you have any questions about this announcement.
Nov 7, 23:46 EST
Nov 7, 2024
VMware Maintenance Occurs Nov. 4 – 7; No Service Disruption Expected
Completed - The scheduled maintenance has been completed.
Nov 7, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 10:46 EDT
Scheduled - Beginning on Monday, Nov. 4, at 9 a.m. and continuing through Thursday, Nov. 7, at 5 p.m. experts from Dell and VMware will update virtual server hosting at the University Data Center under guidance from Pitt Information Technology. The upgrade process will occur continuously over four weekdays to maximize availability of enhanced engineering support from the vendors.

No service disruptions are anticipated, and checks have been completed to ensure that the system is ready for the upgrade. Pitt IT will be monitoring services and actively engaged with Dell throughout the upgrade. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the unlikely event of a service disruption, updates will be provided at status.pitt.edu.

This routine maintenance is performed on a semi-annual basis and has been completed successfully multiple times. It is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and the continued reliability and stability of critical systems. This technology supports both departmental servers and enterprise services, including Accounts Self-Service, Andrew File System (AFS), Central Directory Service (CDS), Cognos, Document Management (Perceptive Content / ImageNow), Enterprise Web Infrastructure (EWI), Faculty Information System (Elements), Pitt Print, and Tableau.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this announcement. This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Oct 28, 09:00 EDT
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