All Systems Operational

Canvas Operational
Learning Management System Operational
Pitt Professional ? Operational
Email and Calendar (Microsoft Outlook) Operational
Emergency Notification Service (ENS) Operational
Login Services Operational
Central Directory Service (CDS) Operational
Duo Multifactor Authentication Operational
Pitt Passport Single Sign-On Operational
Microsoft Teams Operational
PeopleSoft/HighPoint CX (Student Information System) Operational
PRISM Operational
Wired and Wi-Fi Networks Operational
MyResNet (Apogee Residential Wi-Fi) Operational
PittNet Wired Network Operational
Eduroam Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Zoom Zoom Rooms Operational
Zoom Chatbot Operational
Academic Technologies Operational
Degree Planner Operational
LinkedIn Learning Operational
Pitt Video (Panopto) Operational
Qualtrics Online Survey System Operational
Schedule Builder Operational
Top Hat Operational
Accounts, Access, and Information Security Operational
Account Management (accounts.pitt.edu) Operational
Digital Certificates Operational
Enterprise Active Directory Operational
Federated Authorization Operational
Find People (find.pitt.edu) Operational
LastPass Password Manager Operational
Namecoach Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Security Awareness Training (KnowBe4) Operational
Security Vulnerability Assessment (Burp Suite) Operational
Threat Protection ? Operational
Administrative and Business Systems Operational
DocuSign Operational
IT Billing System (PCR-360) Operational
Perceptive Content Operational
ProShip Operational
Salesforce ERM/CRM Operational
Salesforce Marketing Cloud Operational
Salesforce Recruiting Operational
Salesforce Service Desk Operational
Student Payment System (PittPAY) Operational
Symplectic Elements Operational
TeamDynamix ? Operational
Communication and Collaboration Operational
Box Uploads/Downloads Operational
Campaign Monitor Operational
Campus Information (University Operators) Operational
Electronic Fax Service (eFax) Operational
Enterprise Digital Signage Operational
Google Workspace Operational
Mailman Mailing Lists Operational
Microsoft 365 Operational
Microsoft OneDrive Operational
Microsoft SharePoint Operational
myPitt (my.pitt.edu) Operational
Namecoach Operational
NotifyU (Rave) Operational
Pitt Mobile Operational
Pitt Workspace Reservations System (Eptura Engage - formerly Condeco) ? Operational
Voice and Data Services (Telephony) ? Operational
Data, Reporting, and Analytics Operational
Alteryx Operational
Cognos Operational
Data Warehouse Operational
Oracle Analytics Cloud Operational
Tableau Operational
Human Resources and Financial Systems Operational
Concur Travel & Expense Operational
Oracle Planning and Budget Cloud Solution (PBCS) Operational
PantherExpress (Jaggaer) Operational
Pitt Worx Operational
Talent Center Operational
Vincent Payment Solutions Operational
IT Support Services Operational
Drop-In Support Operational
Health Sciences Service Desk Operational
Secure Remote Support (BeyondTrust) Operational
Technology Help Desk Operational
Network, Hosting, and Storage Operational
Archiving Services Operational
Cloud Services and Solutions Operational
Enterprise Data Storage Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon) Operational
Enterprise Server Hosting Operational
Enterprise Web Hosting (AFS, EWI, Pantheon) Operational
Firewall Operational
GitHub Enterprise Operational
IP Address Management (IPAM) Operational
PittNet VPN (GlobalProtect) Operational
Secure Research Enclave (SRE) Operational
Printing, Desktop and Mobile Computing, and Software Operational
Computing Labs / Virtual Lab Operational
Enterprise Device Management Operational
Enterprise Virtual Desktop Hosting Operational
Pitt on the Hub (online software store) ? Operational
PittPrint Operational
Software Download Service (software.pitt.edu) Operational
Research Operational
Enterprise Data Transfer Operational
InfoReady Review Operational
LabArchives Operational
Overleaf Operational
Research Computing and Data (RCD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Brief Network Outage Affects Scaife Hall July 18-19 During Overnight Maintenance Jul 18, 2025 21:00 - Jul 19, 2025 03:00 EDT

Pitt Information Technology will perform overnight network maintenance beginning on Friday, July 18, at 9 p.m., through Saturday, July 19, at 3 a.m. Scaife Hall, Floor 9 will experience a brief outage to the PittNet Wi-Fi and wired networks during the maintenance.

Network connectivity to cloud providers, websites, or other internet resources from campus or the datacenter, or accessing campus resources remotely from GlobalProtect or other external services may be affected in this location.

Pitt IT will be monitoring the process, and in the event of any significant changes or delays, updates will be posted to https://status.pitt.edu/. This maintenance is part of our efforts to ensure continued security, stability, and reliability of the network.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan Mahaven, Pitt IT Operations.

Posted on Jul 16, 2025 - 13:55 EDT

Hosted Data Center Services Interrupted July 18 During Maintenance Jul 18, 2025 23:00-23:45 EDT

As you know, Pitt Information Technology is enhancing security by upgrading the University to next-generation firewall technology. As part of the final step in that process, a firewall migration will require a short period of downtime in July.

• Friday, July 18, from 11 to 11:45 p.m. ET
Physical, virtual servers, and Enterprise Storage (Dell Isilon) hosted at the University Data Center will experience a brief interruption in service for up to thirty minutes. This will include departments that are hosted within the Enterprise Hosting Service as well as Enterprise services to include EWI and Perceptive Content. Research (CRC) will not be impacted during this maintenance.

Testing will be conducted post maintenance, but we are asking departments to test any servers, databases, or applications hosted or have dependencies at the University Data Center after each upgrade to ensure they reconnect smoothly and operate as expected. Report any issues to the Technology Help Desk at +1-412-624-HELP (4357).

This maintenance is part of our efforts to ensure continued security, stability, and reliability of the network. Checks have been completed to ensure that systems are ready for both upgrades. Pitt IT will be monitoring all services and actively engaged with our vendors throughout the upgrades. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the event of any significant changes or delays, updates will be posted to https://status.pitt.edu.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Lou Passarello, director of Pitt IT Operations.

Posted on Jun 25, 2025 - 08:06 EDT

Talent Center Unavailable Overnight July 18-19 During Maintenance Jul 19, 2025 00:00-05:00 EDT

Talent Center’s analytics platform will be unavailable during maintenance the early morning of July 19, from midnight to 5 a.m. ET while the system receives an upgrade. The maintenance period was determined by the vendor’s (Oracle) schedule.

This outage will not impact Talent Center for Managers or the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.

Posted on Jul 15, 2025 - 17:47 EDT

Intermittent Network Outages Possible July 11 & 19 During Overnight Maintenance Jul 19, 2025 21:00 - Jul 20, 2025 01:00 EDT

Over the coming weeks, delays in internet traffic for up to five minutes may occur, resulting in slower loading times for external websites and streaming services during the maintenance windows listed below. Additionally, wireless coverage may be briefly degraded during the July 11 maintenance window as services are upgraded.

Network upgrades will occur during the following dates and times:

• Friday, July 11, from 9 p.m. until Saturday, July 12, at 1 a.m.
Potential delays in internet traffic for up to five minutes and degraded wireless coverage.

• Saturday, July 19, from 9 p.m. until Sunday, July 20, at 1 a.m.
Potential delays in internet traffic for up to five minutes.

The maintenance periods were scheduled by Pitt IT in consultation with our partners in UPMC. The upgrades focus on improving the security, performance, and reliability of the wireless network, as well as the network that provides connectivity to the internet and resources outside of PittNet. Individuals do not need to take any action after the upgrades are completed.

Pitt IT has completed checks to ensure that systems are ready for the upgrades and will be actively engaged with the vendor throughout the maintenance periods. In the unlikely event that an issue or problem arises, the vendor will revert to its original network configuration and Pitt IT will post an update to status.pitt.edu.

Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan Mahaven, Pitt IT Operations.

Posted on Jul 10, 2025 - 13:20 EDT

Talent Center Unavailable Sunday Evening During Updates Jul 20, 2025 20:00-22:00 EDT

Talent Center for Managers and the University career sites will be unavailable during maintenance the evening of Sunday, July 20, from 8 to 10 p.m. ET while the HCM Solutions team makes a configuration update. The maintenance period was determined by the HCM Solutions team.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue or if the outage period is extended, an update will be provided at https://status.pitt.edu.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.

Posted on Jul 15, 2025 - 17:50 EDT

BeyondTrust Secure Remote Support (SRS) Unavailable Evening of July 23 During Maintenance Jul 23, 2025 18:00-19:00 EDT

BeyondTrust Secure Remote Support (SRS) https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=314 will be unavailable while Pitt Information Technology performs maintenance on Wednesday, July 23, from 6 to 7 p.m.

Please prioritize deploying the new Jump Client (version 25.1.1) to all new devices. It will become available in Microsoft Endpoint Configuration Manager (MECM) by end of day on Thursday, July 24. Existing devices with the Jump Client installed will receive this update automatically.

This maintenance is necessary to implement important software updates that enhance the security of the BeyondTrust SRS service. Pitt IT selected the maintenance date and time to ensure that vendor support is immediately available during the maintenance period, should it be needed.

Pitt IT will closely monitor the maintenance process. If any issues arise, we will revert BeyondTrust SRS to its original configuration and post a update to https://status.pitt.edu.

During Maintenance:

If remote IT support is required during this window, Pitt IT recommends using the screensharing methods available in Microsoft Teams. Detailed instructions can be found in this Microsoft support article: https://support.microsoft.com/en-us/office/show-your-screen-during-a-meeting-90c84e5a-b6fe-4ed4-9687-5923d230d3a7

After Maintenance:

In rare cases, users may be unable to access Representative Consoles after maintenance. If you experience this issue, contact the Technology Help Desk at https://technology.pitt.edu/helprequest as soon as possible so that we can work with you to resolve it. In the meantime, you can access BeyondTrust SRS via the web console by logging in to https://srs.it.pitt.edu/login, clicking the My Account tab, and clicking Launch Web Rep Console.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you have any questions about this update. This effort is being led by Dan McConnell of Pitt IT’s Information Security team.

Posted on Jul 10, 2025 - 09:33 EDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
Resolved - Monitoring confirms the issue has been fully resolved.
Jul 17, 16:29 EDT
Monitoring - Pitt Information Technology has resolved the issue that affected access to PittNet Wi-Fi, Eduroam, and Pitt Guest Wi-Fi services on the Pittsburgh campus earlier this morning. We continue to monitor all services closely and will post any additional updates to status.pitt.edu.

We are working with our vendors to identify the issue’s root cause and take steps to address it. We are committed to providing the best possible support to the University community and apologize for any disruptions caused by this outage.

For the latest updates on known issues and planned service maintenance periods, visit status.pitt.edu. Should you encounter any other issues using services provided by Pitt IT, please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357).

Jul 17, 09:26 EDT
Investigating - Pitt Information Technology is aware of an issue affecting the ability of individuals on the Pittsburgh campus to connect to PittNet Wi-Fi, Eduroam, and Pitt Guest Wi-Fi services. MyResNet Wi-Fi and regional campuses are not affected.

Pitt IT is working with the vendor to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.

Jul 17, 08:23 EDT
Jul 16, 2025
Resolved - Monitoring confirms the issue that affected Tableau Server yesterday morning has been resolved.
Jul 16, 10:04 EDT
Monitoring - Pitt Information Technology has worked with the vendor to resolve an issue earlier this morning that affected Tableau Server.

Individuals affected by the issue may have had to wait several minutes to successfully log in or may have received an error message when attempting to log in. In addition, Tableau users may not have received their daily dashboards and other subscriptions via email this morning.

Pitt IT worked with the vendor to resolve the issue, and we are closely monitoring all affected services to ensure they remain stable and available. Additional updates will be posted to status.pitt.edu.

Jul 15, 09:13 EDT
Jul 15, 2025
Jul 14, 2025
Resolved - Monitoring confirms the steps provided in the original notification resolve the issue.
Jul 14, 09:15 EDT
Identified - Pitt Information Technology is aware that some users of PRISM, the University’s financial Enterprise Resource Planning system, have reported an “Application Blocked” pop-up message when trying to download JavaScript through PRISM.

Access to PRISM and all other system functionality remains available. Pitt IT has reached out to our vendor partner about the cause of the JavaScript issue, which appears to be the result of recent Microsoft updates. In the meantime, individuals who are experiencing the issue can take the following steps to permanently resolve it:

1. Open the Control Panel and click on Java.
2. Open the Security tab.
3. In the Exception Site list, click the Edit Site List button.
4. Click Add, then enter https://prdebs.p3.pitt.edu
5. Click through the OK prompts to finalize the change.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you need assistance completing these steps.

Jul 11, 11:10 EDT
Jul 13, 2025
Completed - The scheduled maintenance has been completed.
Jul 13, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 17:00 EDT
Scheduled - PantherExpress will be unavailable from 5 p.m. on Friday, July 11, to noon on Sunday, July 13 during a scheduled upgrade. Please complete all transactions, save your work, and exit the system by 5 p.m. on Friday. Any unsaved work will be lost when the system goes offline.

This vendor-scheduled upgrade is required for migration to the latest software (Jaggaer version 25.2). The PantherExpress Team will monitor services and actively engage with Jaggaer throughout the upgrade. Should any unexpected issue occur, Financial Operations has a contingency plan in place. In the unlikely event of a prolonged service outage, updates will be posted to http://status.pitt.edu.

If you have questions or concerns about PantherExpress, please contact Purchase, Pay & Travel Customer Service at pptcustomerservice@cfo.pitt.edu. This effort is being managed by Bob Hester, Pitt IT Enterprise Applications.

Jul 1, 16:20 EDT
Completed - The scheduled maintenance has been completed.
Jul 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 23:00 EDT
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, July 12, at 11 p.m. until Sunday, July 13, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

This update is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on July 12. Incomplete entries will be terminated without notice when the system goes offline.

The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu/ The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a ticket to the Technology Help Desk at http://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.

Jul 3, 10:05 EDT
Jul 12, 2025
Completed - The scheduled maintenance has been completed.
Jul 12, 23:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 23:00 EDT
Scheduled - As you know, Pitt Information Technology is enhancing security by upgrading the University to next-generation firewall technology. As part of the final step in that process, two firewall migrations will require short periods of downtime in July.

• Saturday, July 12, from 11 to 11:15 p.m. ET
Physical and virtual servers hosted at the University Data Center will experience a brief interruption in service for up to five minutes. This will include departments that are hosted within the Enterprise Hosting Service as well as Enterprise services to include EWI web hosting. Enterprise Storage (Dell Isilon) and research (CRC) will not be impacted during this maintenance.

• Friday, July 18, from 11 to 11:45 p.m. ET
Physical, virtual servers, and Enterprise Storage (Dell Isilon) hosted at the University Data Center will experience a brief interruption in service for up to thirty minutes. This will include departments that are hosted within the Enterprise Hosting Service as well as Enterprise services to include EWI and Perceptive Content. Research (CRC) will not be impacted during this maintenance.

Testing will be conducted post maintenance, but we are asking departments to test any servers, databases, or applications hosted or have dependencies at the University Data Center after each upgrade to ensure they reconnect smoothly and operate as expected. Report any issues to the Technology Help Desk at +1-412-624-HELP (4357).

This maintenance is part of our efforts to ensure continued security, stability, and reliability of the network. Checks have been completed to ensure that systems are ready for both upgrades. Pitt IT will be monitoring all services and actively engaged with our vendors throughout the upgrades. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the event of any significant changes or delays, updates will be posted to http://status.pitt.edu.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Lou Passarello, director of Pitt IT Operations.

Jun 25, 07:54 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled - Over the coming weeks, delays in internet traffic for up to five minutes may occur, resulting in slower loading times for external websites and streaming services during the maintenance windows listed below. Additionally, wireless coverage may be briefly degraded during the July 11 maintenance window as services are upgraded.

Network upgrades will occur during the following dates and times:

• Friday, July 11, from 9 p.m. until Saturday, July 12, at 1 a.m.
Potential delays in internet traffic for up to five minutes and degraded wireless coverage.

• Saturday, July 19, from 9 p.m. until Sunday, July 20, at 1 a.m.
Potential delays in internet traffic for up to five minutes.

The maintenance periods were scheduled by Pitt IT in consultation with our partners in UPMC. The upgrades focus on improving the security, performance, and reliability of the wireless network, as well as the network that provides connectivity to the internet and resources outside of PittNet. Individuals do not need to take any action after the upgrades are completed.

Pitt IT has completed checks to ensure that systems are ready for the upgrades and will be actively engaged with the vendor throughout the maintenance periods. In the unlikely event that an issue or problem arises, the vendor will revert to its original network configuration and Pitt IT will post an update to status.pitt.edu.

Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan Mahaven, Pitt IT Operations.

Jul 10, 13:15 EDT
Jul 11, 2025
Jul 10, 2025
Resolved - Microsoft has resolved the intermittent issue that affected Pitt Email earlier today. Full service has been restored. Pitt IT continues to monitor the service closely and will post any additional updates to status.pitt.edu. If you continue to experience issues with Pitt Email, please report them to the Technology Help Desk at +1-412-624-HELP (4357).
Jul 10, 16:03 EDT
Update - Update: Microsoft has identified the cause of the intermittent issue affecting access to Pitt Email for a limited number of individuals at the University. Microsoft has taken steps to resolve the issue and expects normal service to be restored for all affected customers by approximately 2:30 p.m. EDT. Pitt IT continues to closely monitor the service and will post additional updates to status.pitt.edu.
Jul 10, 13:50 EDT
Identified - Pitt Information Technology is aware of an intermittent Microsoft issue that is affecting the ability of some individuals to access email through the Outlook web client, Outlook desktop app, and Outlook mobile app. The issue is affecting Microsoft customers beyond the University of Pittsburgh.

Microsoft is working to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Jul 10, 11:04 EDT
Resolved - The vendor has resolved the issue affecting Concur Travel & Expense and restored full service. Pitt IT continues to closely monitor the service and will post any additional updates to status.pitt.edu as needed.
Jul 10, 14:08 EDT
Investigating - Pitt Information Technology is aware of a vendor issue that is affecting the Concur Travel & Expense service. The issue affects customers beyond the University of Pittsburgh.

The vendor is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Jul 10, 11:22 EDT
Jul 9, 2025
Resolved - The vendor has resolved the issue affecting Concur and restored full service. Pitt IT continues to monitor the service closely and will post additional updates to status.pitt.edu as needed.
Jul 9, 16:41 EDT
Investigating - Pitt Information Technology is aware of a vendor issue that is causing slower than expected performance and errors when using the Concur Travel & Expense service.

The vendor is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Jul 9, 14:56 EDT
Jul 8, 2025
Resolved - The issue affecting Concur has been resolved and full service restored.
Jul 8, 07:31 EDT
Monitoring - The service has returned to normal operating levels, and the vendor is monitoring performance to verify system stability.
Jul 7, 16:47 EDT
Investigating - Pitt Information Technology is aware of an issue that is affecting access for some users to the Concur Travel & Expense System. The service provider is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.
Jul 7, 11:46 EDT
Jul 7, 2025
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.