All Systems Operational

Canvas Operational
Learning Management System Operational
Pitt Professional ? Operational
Email and Calendar (Microsoft Outlook) Operational
Emergency Notification Service (ENS) Operational
Login Services Operational
Central Directory Service (CDS) Operational
Duo Multifactor Authentication Operational
Pitt Passport Single Sign-On Operational
Microsoft Teams Operational
PeopleSoft/HighPoint CX (Student Information System) Operational
PRISM Operational
Wired and Wi-Fi Networks Operational
MyResNet (Apogee Residential Wi-Fi) Operational
PittNet Wired Network Operational
Eduroam Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Zoom Zoom Rooms Operational
Zoom Chatbot Operational
Academic Technologies Operational
Degree Planner Operational
LinkedIn Learning Operational
Pitt Video (Panopto) Operational
Qualtrics Online Survey System Operational
Schedule Builder Operational
Top Hat Operational
Accounts, Access, and Information Security Operational
Account Management (accounts.pitt.edu) Operational
Digital Certificates Operational
Enterprise Active Directory Operational
Federated Authorization Operational
Find People (find.pitt.edu) Operational
LastPass Password Manager Operational
Namecoach Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Security Awareness Training (KnowBe4) Operational
Security Vulnerability Assessment (Burp Suite) Operational
Threat Protection ? Operational
Administrative and Business Systems Operational
DocuSign Operational
IT Billing System (PCR-360) Operational
Perceptive Content Operational
ProShip Operational
Salesforce ERM/CRM Operational
Salesforce Marketing Cloud Operational
Salesforce Recruiting Operational
Salesforce Service Desk Operational
Student Payment System (PittPAY) Operational
Sympleptic Elements Operational
TeamDynamix ? Operational
Communication and Collaboration Operational
Box Uploads/Downloads Operational
Campaign Monitor Operational
Campus Information (University Operators) Operational
Condeco Workspace Management Operational
Electronic Fax Service (eFax) Operational
Enterprise Digital Signage Operational
Google Workspace Operational
Mailman Mailing Lists Operational
Microsoft 365 Operational
Microsoft OneDrive Operational
Microsoft SharePoint Operational
myPitt (my.pitt.edu) Operational
Namecoach Operational
NotifyU (Rave) Operational
Pitt Mobile Operational
Voice and Data Services (Telephony) ? Operational
Data, Reporting, and Analytics Operational
Alteryx Operational
Cognos Operational
Data Warehouse Operational
Oracle Analytics Cloud Operational
Tableau Operational
Human Resources and Financial Systems Operational
Concur Travel & Expense Operational
Oracle Planning and Budget Cloud Solution (PBCS) Operational
PantherExpress (Jaggaer) Operational
Pitt Worx Operational
Talent Center Operational
Vincent Payment Solutions Operational
IT Support Services Operational
Drop-In Support Operational
Health Sciences Service Desk Operational
Secure Remote Support (BeyondTrust) Operational
Technology Help Desk Operational
Network, Hosting, and Storage Operational
Archiving Services Operational
Cloud Services and Solutions Operational
Enterprise Data Storage Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon) Operational
Enterprise Server Hosting Operational
Enterprise Web Hosting (AFS, EWI, Pantheon) Operational
Firewall Operational
GitHub Enterprise Operational
IP Address Management (IPAM) Operational
PittNet VPN (GlobalProtect) Operational
Printing, Desktop and Mobile Computing, and Software Operational
Computing Labs / Virtual Lab Operational
Enterprise Device Management Operational
Enterprise Virtual Desktop Hosting Operational
Pitt on the Hub (online software store) ? Operational
PittPrint Operational
Software Download Service (software.pitt.edu) Operational
Research Operational
Enterprise Data Transfer Operational
InfoReady Review Operational
LabArchives Operational
Overleaf Operational
Research Computing and Data (RCD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Talent Center Unavailable Overnight April 2–3 During Maintenance Apr 3, 2025 01:00-07:00 EDT

Talent Center’s analytics platform will be unavailable during maintenance the morning of Thursday, April 3, from 1 – 7 a.m. ET while the system receives an upgrade. The maintenance period was determined by the vendor’s (Oracle) maintenance schedule.

This outage will not impact Talent Center for Managers or the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.

Posted on Apr 01, 2025 - 16:35 EDT

MyResNet Wi-Fi Briefly Unavailable Early Thursday Morning in Lothrop and Residences on Bigelow Apr 3, 2025 04:00-05:00 EDT

MyResNet (Resident Wi-Fi) service will be intermittently unavailable on the tenth floor of Lothrop Hall and the first floor of the Residences on Bigelow between 4 and 5 a.m. on Thursday, April 3.

Boldyn Networks — Pitt Information Technology’s partner and service provider for MyResNet — has scheduled this routine maintenance to ensure the continued performance and reliability of the service. The maintenance period was scheduled during a period of low network utilization to minimize disruption.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if have any questions about this announcement or experience issues related to this maintenance.

Posted on Apr 01, 2025 - 15:46 EDT

Preparation for Facilities Repairs Will Affect MyResNet Wi-Fi Service Overnight on Friday Apr 4, 2025 23:00 - Apr 5, 2025 03:00 EDT

In May, Facilities Management needs to perform repairs on a steam tunnel beneath Fifth Avenue that is a crucial pathway for campus utility systems, such as electric, steam, water, and telecommunications. To accommodate this work, Pitt Information Technology must relocate network fiber in the steam tunnel during a series of maintenance periods over the next several weeks.

The first maintenance period is scheduled for Friday, April 4, at 11 p.m., through Saturday, April 5, at 3 a.m. At some point during the maintenance period, MyResNet Wi-Fi service will be unavailable for up to thirty minutes in each of the following locations: Darragh Street Apartments, Irvis Hall, Lothrop Hall, Nordenberg Hall, Panther Hall, Sutherland Hall, and University Hall. PittNet Wired and Wi-Fi service will remain available.

In addition, Comcast cable TV service will be unavailable for up to thirty minutes between 11 p.m. on Friday and 3 a.m. on Saturday in each of the following locations: Fitzgerald Field House, Irvis Hall, Panther Hall, Petersen Sports Complex, Sutherland Hall, and Trees Hall.

Additional maintenance periods will be announced as soon as they have been scheduled. Pitt IT is coordinating this weekend’s maintenance with Boldyn Networks, our partner and service provider for MyResNet Wi-Fi, who will be onsite to make certain MyResNet service is restored. In the event of any delays or issues during maintenance, updates will be posted to status.pitt.edu.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any network issues following completion of the maintenance. This effort is being led by John Petersen, associate director of service delivery.

Posted on Apr 01, 2025 - 09:40 EDT

Reduced Pitt Worx Functionality During Saturday Evening Maintenance Apr 5, 2025 18:00-22:00 EDT

Pitt Worx, the University’s human resource and payroll system, will have some functionality (such as the Employee Pay slip feature) unavailable this Saturday, April 5, from 6–10 p.m. while Pitt Information Technology performs system maintenance. Other functions—such as timecards, benefits, and address changes—will be available during this time.

This maintenance is necessary to provide Pitt Worx the latest security certificates. The maintenance period was scheduled by Pitt IT in consultation with Office of Human Resources. Those who need to submit timecards for the week of March 30–April 5 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by noon on Monday, April 7.

To ensure a smooth transition, Pitt IT has completed checks to ensure that the system is ready for the update and will monitor progress while performing the work. In the event that an issue or problem arises, the system will be reverted to its original configuration and Pitt IT will post an update to https://status.pitt.edu/.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues related to this maintenance. This effort is being led by John Scifo, Pitt IT’s HCM Solutions Manager.

For questions about using Pitt Worx, please submit an inquiry the Office of Human Resources at https://hr.pitt.edu/contact-ohr.

Posted on Apr 02, 2025 - 12:19 EDT

Student Information System Unavailable This Weekend During Maintenance Apr 5, 2025 23:00 - Apr 6, 2025 07:00 EDT

PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, April 5, at 11 p.m. until Sunday, April 6, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

This update is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on April 5. Incomplete entries will be terminated without notice when the system goes offline.

The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu/ The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please call the Technology Help Desk at +1- 412-624-HELP (4357) if you experience issues related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.

Posted on Mar 31, 2025 - 08:24 EDT

Perceptive Content Unavailable April 7 During Evening Maintenance Apr 7, 2025 18:00-23:00 EDT

On Monday, April 7, from 6 to 11 p.m., Perceptive Content (ImageNow), the University's document management system, will be temporarily unavailable due to scheduled maintenance. Pitt Information Technology will be addressing a security vulnerability that targets the Apache servers supporting the system.

This maintenance is necessary to ensure our University systems and servers are secure. There will be no changes to the user interface and no additional action required by users.

Pitt IT prioritizes security issues when scheduling maintenance to take place as soon as possible instead of during the normal weekend maintenance period. To minimize disruption, this maintenance will occur after the close of normal business hours.

Pitt IT has completed checks to ensure that the system is ready for the update and will be actively engaged throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will revert to its original configuration and Pitt IT will send an email notification as well as post an update to http://status.pitt.edu.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Jamie Craig, Pitt IT Enterprise Applications.

Posted on Mar 28, 2025 - 14:12 EDT

MyResNet Wi-Fi Unavailable on April 9 from 4 to 5 a.m. in Bouquet Gardens E and Fraternity Building 6/7 Apr 9, 2025 04:00-05:00 EDT

MyResNet (Resident Wi-Fi) service will be intermittently unavailable in Fraternity Building 6/7 and Bouquet Gardens E between 4 and 5 a.m. on Wednesday, April 9.

Boldyn Networks — Pitt Information Technology’s partner and service provider for MyResNet — has scheduled this routine maintenance to ensure the continued performance and reliability of the service. The maintenance period was scheduled during a period of low network utilization to minimize disruption.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if have any questions about this announcement or experience issues related to this maintenance.

Posted on Apr 01, 2025 - 15:47 EDT
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Resolved - Monitoring confirms the issue has been resolved.
Mar 30, 23:44 EDT
Monitoring - Pitt IT has taken steps to address the intermittent issue and restore PittNet Wi-Fi service. We continue to closely monitor service and will post additional updates to status.pitt.edu as needed.
Mar 30, 12:33 EDT
Investigating - Pitt Information Technology is aware of an intermittent issue that is affecting the ability of some individuals on the Pittsburgh campus to access PittNet Wi-Fi (WIRELESS-PITTNET) service. MyResNet Wi-Fi service is not affected and remains available.

Pitt IT is taking steps now to resolve the issue and restore full service. Updates will be posted to status.pitt.edu.

Mar 30, 11:37 EDT
Mar 29, 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 15:01 EDT
Scheduled - PittNet wired and Wi-Fi service will be affected in several additional locations during the network maintenance scheduled for this Friday, March 28, from 11 p.m. to Saturday, March 29, at 7 a.m.

Additional affected locations:
• Parran Hall (Basement/First Floor)
• Scaife Hall (First Floor)
• William Pitt Student Union (Fifth Floor)

Original list:
• Bellefield Annex (Basement/First Floor)
• Library and Information Sciences (Seventh Floor)
• Life Sciences Complex (Second Floor)
• Multipurpose Academic Center - Sennott Square (Sixth Floor)
• Forbes Towers (Fourth Floor)
• William Pitt Student Union (Eighth Floor)

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Dan Mahaven, associate director, operations.

Mar 26, 14:54 EDT
Mar 28, 2025
Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:59 EDT
Scheduled - Talent Center’s search functionalities will be unavailable during maintenance the evening of March 26, from midnight to 1 a.m. on March 27 while the system receives a system upgrade. The maintenance period was determined by the vendor’s (Oracle) maintenance schedule.

This outage will impact Talent Center for Managers and the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.

Mar 26, 16:39 EDT
Mar 26, 2025
Mar 25, 2025
Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 EDT
Scheduled - ChemDraw Cloud and Signals Notebook Individual Edition will be retired by the vendor on Tuesday, March 25. Pitt Information Technology will instead offer current license holders the newer Signals ChemDraw app, which includes Signals Notebook. Download details are available at https://software.pitt.edu/. The upgrade provides the same intuitive cloud-based features with the added convenience of single sign-on capabilities.

Please be aware that access to accounts and data stored within the retired platforms will be deleted and unrecoverable. To continue using ChemDraw products, users should back up and migrate data before March 25. Please note that users will need to deactivate their current accounts before activating their new ChemDraw license.

1. Back up and migrate data:
o Launch ChemDraw
o Go into the notebook you intend to export
o In the menu, select Export to ZIP
o Revvity provides full instructions for backing up data and exporting to ZIP

2. Deactivate current user account:
o Launch ChemDraw
o Go to Help > Activate ChemDraw
o Click the Deactivate button to release your license

3. Activate new user account:
o Go to https://software.pitt.edu/
o Search “ChemDraw” using the Search Software search bar
o Select ChemDraw (Windows) (64 bit) or ChemDraw (Macintosh) (64 bit)
o Follow Installation Instructions

Completing these steps is crucial to maintain uninterrupted access to ChemDraw. Pitt IT recommends activating new accounts in advance, as license assignments can take as long one hour to complete.

Pitt IT has notified current ChemDraw users about this upcoming change. Please call the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions about this change or the migration process.

Mar 3, 10:43 EST
Mar 24, 2025
Mar 23, 2025
Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 EDT
Scheduled - Pitt Worx will be unavailable from Friday, March 21, at 10 p.m., until Sunday, March 23, at 7 p.m. ET while the vendor (Oracle) performs payroll maintenance. Those who need to submit timecards for the week of March 16-22 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by noon on Monday, March 24.

This maintenance period was determined according to Oracle’s payroll legislative patches schedule and includes system updates to legislative functions for local, state, and federal tax changes for 2025. These functionalities have been tested and approved for migration by Payroll department users.

The HCM Solutions Team has completed checks to ensure that the system is ready for the updates. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at https://status.pitt.edu/.

Please contact the Technology Help Desk by calling +1-412-624-HELP if you experience any issues or have any questions regarding this maintenance. This effort is being led by John Scifo, Pitt IT’s manager of enterprise HCM applications.

For questions about using Pitt Worx and Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.

Mar 17, 11:42 EDT
Mar 22, 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT
Scheduled - Facilities Management identified a piece of deteriorating electrical equipment in Old Engineering Hall during an electrical inspection. As a safety precaution, Facilities Management will perform emergency maintenance on the equipment between midnight on Friday, March 21, and 4 a.m. on Saturday, March 22.

To accommodate this maintenance, Pitt Information Technology must take network service offline in some Pittsburgh campus buildings while power is interrupted. PittNet Wired and Wi-Fi network service (Wireless-PittNet, Eduroam, and Pitt Guest Wi-Fi) will be unavailable during the maintenance period. MyResNet Wi-Fi service will remain available.

The following buildings are affected:

• Allen Hall
• Falk School
• Fraternity Complex
• Gardner Steel Conference Center
• Irvis Hall
• Nordenberg Hall
• Old Engineering Hall
• Panther Hall
• Soldiers & Sailors
• Space Research Coordination Center
• Sutherland Hall
• Thackeray Hall
• Thaw Hall
• University Club
• University Hall
• Van de Graaff Building

This emergency maintenance work will address the electrical issue until replacement equipment arrives. A second maintenance period to install the replacement part will be announced as soon as the date and time have been scheduled.

Facilities Management is announcing this maintenance period through their communication channels, and Pitt IT is collaborating with them to raise awareness through our channels. Pitt IT will be onsite to make certain all network connectivity is restored following the completion of the electrical maintenance. In the event that network service is interrupted beyond 4 a.m. on Saturday morning, updates will be posted to status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any network issues after the maintenance period has been completed.

Mar 20, 16:51 EDT
Mar 21, 2025
Completed - The scheduled maintenance has been completed.
Mar 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 EDT
Scheduled - Network maintenance may briefly affect PittNet wired and Wi-Fi service from 9 p.m. to midnight on Friday, March 21, in the following locations on the Pittsburgh campus:

• Alumni Hall (First Floor)

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Dan Mahaven, associate director, operations.

Mar 19, 12:37 EDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.