All Systems Operational

Canvas Operational
Learning Management System Operational
Pitt Professional ? Operational
Email and Calendar (Microsoft Outlook) Operational
Emergency Notification Service (ENS) Operational
Login Services Operational
Central Directory Service (CDS) Operational
Duo Multifactor Authentication Operational
Pitt Passport Single Sign-On Operational
Microsoft Teams Operational
PeopleSoft/HighPoint CX (Student Information System) Operational
PRISM Operational
Wired and Wi-Fi Networks Operational
MyResNet (Apogee Residential Wi-Fi) Operational
PittNet Wired Network Operational
Eduroam Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Zoom Zoom Rooms Operational
Zoom Chatbot Operational
Academic Technologies Operational
Degree Planner Operational
LinkedIn Learning Operational
Pitt Video (Panopto) Operational
Qualtrics Online Survey System Operational
Schedule Builder Operational
Top Hat Operational
Accounts, Access, and Information Security Operational
Account Management (accounts.pitt.edu) Operational
Digital Certificates Operational
Enterprise Active Directory Operational
Federated Authorization Operational
Find People (find.pitt.edu) Operational
LastPass Password Manager Operational
Namecoach Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Security Awareness Training (KnowBe4) Operational
Security Vulnerability Assessment (Burp Suite) Operational
Threat Protection ? Operational
Administrative and Business Systems Operational
DocuSign Operational
IT Billing System (PCR-360) Operational
Perceptive Content Operational
ProShip Operational
Salesforce ERM/CRM Operational
Salesforce Marketing Cloud Operational
Salesforce Recruiting Operational
Salesforce Service Desk Operational
Student Payment System (PittPAY) Operational
Sympleptic Elements Operational
TeamDynamix ? Operational
Communication and Collaboration Operational
Box Uploads/Downloads Operational
Campaign Monitor Operational
Campus Information (University Operators) Operational
Condeco Workspace Management Operational
Electronic Fax Service (eFax) Operational
Enterprise Digital Signage Operational
Google Workspace Operational
Mailman Mailing Lists Operational
Microsoft 365 Operational
Microsoft OneDrive Operational
Microsoft SharePoint Operational
myPitt (my.pitt.edu) Operational
Namecoach Operational
NotifyU (Rave) Operational
Pitt Mobile Operational
Voice and Data Services (Telephony) ? Operational
Data, Reporting, and Analytics Operational
Alteryx Operational
Cognos Operational
Data Warehouse Operational
Oracle Analytics Cloud Operational
Tableau Operational
Human Resources and Financial Systems Operational
Concur Travel & Expense Operational
Oracle Planning and Budget Cloud Solution (PBCS) Operational
PantherExpress (Jaggaer) Operational
Pitt Worx Operational
Talent Center Operational
Vincent Payment Solutions Operational
IT Support Services Operational
Drop-In Support Operational
Health Sciences Service Desk Operational
Secure Remote Support (BeyondTrust) Operational
Technology Help Desk Operational
Network, Hosting, and Storage Operational
Archiving Services Operational
Cloud Services and Solutions Operational
Enterprise Data Storage Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon) Operational
Enterprise Server Hosting Operational
Enterprise Web Hosting (AFS, EWI, Pantheon) Operational
Firewall Operational
GitHub Enterprise Operational
IP Address Management (IPAM) Operational
PittNet VPN (GlobalProtect) Operational
Printing, Desktop and Mobile Computing, and Software Operational
Computing Labs / Virtual Lab Operational
Enterprise Device Management Operational
Enterprise Virtual Desktop Hosting Operational
Pitt on the Hub (online software store) ? Operational
PittPrint Operational
Software Download Service (software.pitt.edu) Operational
Research Operational
Enterprise Data Transfer Operational
InfoReady Review Operational
LabArchives Operational
Overleaf Operational
Research Computing and Data (RCD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UPDATE: Additional Locations Impacted During March 28 Overnight Network Maintenance Mar 28, 2025 23:00 - Mar 29, 2025 07:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 2025 - 15:01 EDT
Scheduled - PittNet wired and Wi-Fi service will be affected in several additional locations during the network maintenance scheduled for this Friday, March 28, from 11 p.m. to Saturday, March 29, at 7 a.m.

Additional affected locations:
• Parran Hall (Basement/First Floor)
• Scaife Hall (First Floor)
• William Pitt Student Union (Fifth Floor)

Original list:
• Bellefield Annex (Basement/First Floor)
• Library and Information Sciences (Seventh Floor)
• Life Sciences Complex (Second Floor)
• Multipurpose Academic Center - Sennott Square (Sixth Floor)
• Forbes Towers (Fourth Floor)
• William Pitt Student Union (Eighth Floor)

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Dan Mahaven, associate director, operations.
Mar 26, 2025 - 14:54 EDT
Mar 28, 2025

No incidents reported today.

Mar 27, 2025
Talent Center Unavailable Overnight March 26-27 During Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:59 EDT
Scheduled - Talent Center’s search functionalities will be unavailable during maintenance the evening of March 26, from midnight to 1 a.m. on March 27 while the system receives a system upgrade. The maintenance period was determined by the vendor’s (Oracle) maintenance schedule.

This outage will impact Talent Center for Managers and the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Mar 26, 16:39 EDT
Mar 26, 2025
Mar 25, 2025
ChemDraw Retirement March 25; User Action Required
Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 EDT
Scheduled - ChemDraw Cloud and Signals Notebook Individual Edition will be retired by the vendor on Tuesday, March 25. Pitt Information Technology will instead offer current license holders the newer Signals ChemDraw app, which includes Signals Notebook. Download details are available at https://software.pitt.edu/. The upgrade provides the same intuitive cloud-based features with the added convenience of single sign-on capabilities.

Please be aware that access to accounts and data stored within the retired platforms will be deleted and unrecoverable. To continue using ChemDraw products, users should back up and migrate data before March 25. Please note that users will need to deactivate their current accounts before activating their new ChemDraw license.

1. Back up and migrate data:
o Launch ChemDraw
o Go into the notebook you intend to export
o In the menu, select Export to ZIP
o Revvity provides full instructions for backing up data and exporting to ZIP

2. Deactivate current user account:
o Launch ChemDraw
o Go to Help > Activate ChemDraw
o Click the Deactivate button to release your license

3. Activate new user account:
o Go to https://software.pitt.edu/
o Search “ChemDraw” using the Search Software search bar
o Select ChemDraw (Windows) (64 bit) or ChemDraw (Macintosh) (64 bit)
o Follow Installation Instructions

Completing these steps is crucial to maintain uninterrupted access to ChemDraw. Pitt IT recommends activating new accounts in advance, as license assignments can take as long one hour to complete.

Pitt IT has notified current ChemDraw users about this upcoming change. Please call the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions about this change or the migration process.
Mar 3, 10:43 EST
Mar 24, 2025
Mar 23, 2025
Pitt Worx Unavailable March 21 – 23 During Weekend Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 EDT
Scheduled - Pitt Worx will be unavailable from Friday, March 21, at 10 p.m., until Sunday, March 23, at 7 p.m. ET while the vendor (Oracle) performs payroll maintenance. Those who need to submit timecards for the week of March 16-22 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by noon on Monday, March 24.

This maintenance period was determined according to Oracle’s payroll legislative patches schedule and includes system updates to legislative functions for local, state, and federal tax changes for 2025. These functionalities have been tested and approved for migration by Payroll department users.

The HCM Solutions Team has completed checks to ensure that the system is ready for the updates. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at https://status.pitt.edu/.

Please contact the Technology Help Desk by calling +1-412-624-HELP if you experience any issues or have any questions regarding this maintenance. This effort is being led by John Scifo, Pitt IT’s manager of enterprise HCM applications.

For questions about using Pitt Worx and Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Mar 17, 11:42 EDT
Mar 22, 2025
Facilities Management Emergency Maintenance to Affect Network Service in Some Buildings Friday Night
Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT
Scheduled - Facilities Management identified a piece of deteriorating electrical equipment in Old Engineering Hall during an electrical inspection. As a safety precaution, Facilities Management will perform emergency maintenance on the equipment between midnight on Friday, March 21, and 4 a.m. on Saturday, March 22.

To accommodate this maintenance, Pitt Information Technology must take network service offline in some Pittsburgh campus buildings while power is interrupted. PittNet Wired and Wi-Fi network service (Wireless-PittNet, Eduroam, and Pitt Guest Wi-Fi) will be unavailable during the maintenance period. MyResNet Wi-Fi service will remain available.

The following buildings are affected:

• Allen Hall
• Falk School
• Fraternity Complex
• Gardner Steel Conference Center
• Irvis Hall
• Nordenberg Hall
• Old Engineering Hall
• Panther Hall
• Soldiers & Sailors
• Space Research Coordination Center
• Sutherland Hall
• Thackeray Hall
• Thaw Hall
• University Club
• University Hall
• Van de Graaff Building

This emergency maintenance work will address the electrical issue until replacement equipment arrives. A second maintenance period to install the replacement part will be announced as soon as the date and time have been scheduled.

Facilities Management is announcing this maintenance period through their communication channels, and Pitt IT is collaborating with them to raise awareness through our channels. Pitt IT will be onsite to make certain all network connectivity is restored following the completion of the electrical maintenance. In the event that network service is interrupted beyond 4 a.m. on Saturday morning, updates will be posted to status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any network issues after the maintenance period has been completed.
Mar 20, 16:51 EDT
Mar 21, 2025
March 21 Evening Network Maintenance Impacts Alumni Hall First Floor
Completed - The scheduled maintenance has been completed.
Mar 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 EDT
Scheduled - Network maintenance may briefly affect PittNet wired and Wi-Fi service from 9 p.m. to midnight on Friday, March 21, in the following locations on the Pittsburgh campus:

• Alumni Hall (First Floor)

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Dan Mahaven, associate director, operations.
Mar 19, 12:37 EDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025
Commercial Power Provider Outage Cause of Bradford Campus Network Service Interruption
Resolved - The commercial service provider has restored power and network service is once again available.
Mar 16, 19:48 EDT
Identified - A commercial power provider serving the University of Pittsburgh at Bradford campus is experiencing an issue that is disrupting power to the campus, affecting a wide variety of services including PittNet Wired and Wi-Fi. The provider is working to resolve the issue and restore power as quickly as possible. Once power has been restored to the campus, affected services like PittNet Wired and Wi-Fi will be back online. We will post additional updates to status.pitt.edu as more information becomes available.
Mar 16, 12:17 EDT
Mar 15, 2025
TeamDynamix Unavailable Overnight March 14-15 During Maintenance
Completed - The scheduled maintenance has been completed.
Mar 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:59 EDT
Scheduled - TeamDynamix, which includes the University of Pittsburgh’s Services Portal and Knowledge Base at https://services.pitt.edu/, as well as the TDAdmin, TDNext and TDClient services will be unavailable from midnight to 4 a.m. ET on Saturday, March 15, while the vendor (TeamDynamix) performs a system upgrade.

All users of TeamDynamics and TDX should save any work and exit the system prior to the maintenance window, as access to TeamDynamics will go offline without notice. This includes Pitt IT, the Technology Help Desk, Logicalis, Health Sciences Information Technology, Project Management users, and University of Pittsburgh affiliates.

The outage period was determined by the vendor. To ensure a smooth transition, testing will take place prior to the outage, and the vendor will monitor the service post-implementation, as minor patches may need to be applied during the week following the outage.

This upgrade, which will be managed by the vendor, will help to ensure high levels of availability, secure work environments, and continued reliability and stability of the system.

Details about this maintenance are available in this services.pitt.edu article: https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=2783

Please contact the Technology Help Desk at https://services.pitt.edu/TDClient/33/Portal/Requests/TicketRequests/NewForm?ID=330&RequestorType=Service if you have any questions about this maintenance. This effort is being led by Kathy Lyons - Service Management Office and Chris Fording - TDX Administration.
Mar 10, 09:56 EDT
March 14 Evening Network Maintenance Impacts Posvar, Sennott Square & Victoria
Completed - The scheduled maintenance has been completed.
Mar 15, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 EDT
Scheduled - Network maintenance may briefly affect PittNet wired and Wi-Fi service from 9 p.m. to midnight on Friday, March 14, in the following locations on the Pittsburgh campus:

• Posvar Hall (Floor 6)
• Sennott Square (Floor 2)
• Victoria Hall (Floor 3)

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Dan Mahaven, associate director, operations.
Mar 14, 11:25 EDT
Mar 14, 2025
Commercial Power Provider Outage Cause of Johnstown Campus Network Service Interruption
Resolved - This incident has been resolved.
Mar 14, 11:22 EDT
Monitoring - A commercial power provider serving the University of Pittsburgh at Johnstown campus experienced an issue that disrupted power to the campus this morning, affecting a wide variety of services including PittNet Wired and Wi-Fi. The provider has restored power to the campus and affected services are coming back online. PittNet Wired and Wi-Fi service should be fully restored in all locations within approximately twenty minutes.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any network issues after power has been restored.
Mar 13, 11:17 EDT
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