All Systems Operational

Canvas Operational
Learning Management System Operational
Pitt Professional ? Operational
Email and Calendar (Microsoft Outlook) Operational
Emergency Notification Service (ENS) Operational
Login Services Operational
Central Directory Service (CDS) Operational
Duo Multifactor Authentication Operational
Pitt Passport Single Sign-On Operational
Microsoft Teams Operational
PeopleSoft/HighPoint CX (Student Information System) Operational
PRISM Operational
Wired and Wi-Fi Networks Operational
MyResNet (Apogee Residential Wi-Fi) Operational
PittNet Wired Network Operational
Eduroam Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Zoom Zoom Rooms Operational
Zoom Chatbot Operational
Academic Technologies Operational
Degree Planner Operational
LinkedIn Learning Operational
Pitt Video (Panopto) Operational
Qualtrics Online Survey System Operational
Schedule Builder Operational
Top Hat Operational
Accounts, Access, and Information Security Operational
Account Management (accounts.pitt.edu) Operational
Digital Certificates Operational
Enterprise Active Directory Operational
Federated Authorization Operational
Find People (find.pitt.edu) Operational
LastPass Password Manager Operational
Namecoach Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Security Awareness Training (KnowBe4) Operational
Security Vulnerability Assessment (Burp Suite) Operational
Threat Protection ? Operational
Administrative and Business Systems Operational
DocuSign Operational
IT Billing System (PCR-360) Operational
Perceptive Content Operational
ProShip Operational
Salesforce ERM/CRM Operational
Salesforce Marketing Cloud Operational
Salesforce Recruiting Operational
Salesforce Service Desk Operational
Student Payment System (PittPAY) Operational
Symplectic Elements Operational
TeamDynamix ? Operational
Communication and Collaboration Operational
Box Uploads/Downloads Operational
Campaign Monitor Operational
Campus Information (University Operators) Operational
Condeco Workspace Management Operational
Electronic Fax Service (eFax) Operational
Enterprise Digital Signage Operational
Google Workspace Operational
Mailman Mailing Lists Operational
Microsoft 365 Operational
Microsoft OneDrive Operational
Microsoft SharePoint Operational
myPitt (my.pitt.edu) Operational
Namecoach Operational
NotifyU (Rave) Operational
Pitt Mobile Operational
Voice and Data Services (Telephony) ? Operational
Data, Reporting, and Analytics Operational
Alteryx Operational
Cognos Operational
Data Warehouse Operational
Oracle Analytics Cloud Operational
Tableau Operational
Human Resources and Financial Systems Operational
Concur Travel & Expense Operational
Oracle Planning and Budget Cloud Solution (PBCS) Operational
PantherExpress (Jaggaer) Operational
Pitt Worx Operational
Talent Center Operational
Vincent Payment Solutions Operational
IT Support Services Operational
Drop-In Support Operational
Health Sciences Service Desk Operational
Secure Remote Support (BeyondTrust) Operational
Technology Help Desk Operational
Network, Hosting, and Storage Operational
Archiving Services Operational
Cloud Services and Solutions Operational
Enterprise Data Storage Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon) Operational
Enterprise Server Hosting Operational
Enterprise Web Hosting (AFS, EWI, Pantheon) Operational
Firewall Operational
GitHub Enterprise Operational
IP Address Management (IPAM) Operational
PittNet VPN (GlobalProtect) Operational
Secure Research Enclave (SRE) Operational
Printing, Desktop and Mobile Computing, and Software Operational
Computing Labs / Virtual Lab Operational
Enterprise Device Management Operational
Enterprise Virtual Desktop Hosting Operational
Pitt on the Hub (online software store) ? Operational
PittPrint Operational
Software Download Service (software.pitt.edu) Operational
Research Operational
Enterprise Data Transfer Operational
InfoReady Review Operational
LabArchives Operational
Overleaf Operational
Research Computing and Data (RCD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PantherExpress Unavailable July 11-13 During Weekend Maintenance Jul 11, 2025 17:00 - Jul 13, 2025 12:00 EDT

PantherExpress will be unavailable from 5 p.m. on Friday, July 11, to noon on Sunday, July 13 during a scheduled upgrade. Please complete all transactions, save your work, and exit the system by 5 p.m. on Friday. Any unsaved work will be lost when the system goes offline.

This vendor-scheduled upgrade is required for migration to the latest software (Jaggaer version 25.2). The PantherExpress Team will monitor services and actively engage with Jaggaer throughout the upgrade. Should any unexpected issue occur, Financial Operations has a contingency plan in place. In the unlikely event of a prolonged service outage, updates will be posted to http://status.pitt.edu.

If you have questions or concerns about PantherExpress, please contact Purchase, Pay & Travel Customer Service at pptcustomerservice@cfo.pitt.edu. This effort is being managed by Bob Hester, Pitt IT Enterprise Applications.
Posted on Jul 01, 2025 - 16:20 EDT

Student Information System Unavailable During Weekend Maintenance Jul 12, 2025 23:00 - Jul 13, 2025 07:00 EDT

PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, July 12, at 11 p.m. until Sunday, July 13, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

This update is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on July 12. Incomplete entries will be terminated without notice when the system goes offline.

The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu/ The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a ticket to the Technology Help Desk at http://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.
Posted on Jul 03, 2025 - 10:05 EDT

Hosted Data Center Services Unavailable July 12 and 18 During Maintenance Jul 12, 2025 23:00-23:15 EDT

As you know, Pitt Information Technology is enhancing security by upgrading the University to next-generation firewall technology. As part of the final step in that process, two firewall migrations will require short periods of downtime in July.

• Saturday, July 12, from 11 to 11:15 p.m. ET
Physical and virtual servers hosted at the University Data Center will experience a brief interruption in service for up to five minutes. This will include departments that are hosted within the Enterprise Hosting Service as well as Enterprise services to include EWI web hosting. Enterprise Storage (Dell Isilon) and research (CRC) will not be impacted during this maintenance.

• Friday, July 18, from 11 to 11:45 p.m. ET
Physical, virtual servers, and Enterprise Storage (Dell Isilon) hosted at the University Data Center will experience a brief interruption in service for up to thirty minutes. This will include departments that are hosted within the Enterprise Hosting Service as well as Enterprise services to include EWI and Perceptive Content. Research (CRC) will not be impacted during this maintenance.

Testing will be conducted post maintenance, but we are asking departments to test any servers, databases, or applications hosted or have dependencies at the University Data Center after each upgrade to ensure they reconnect smoothly and operate as expected. Report any issues to the Technology Help Desk at +1-412-624-HELP (4357).

This maintenance is part of our efforts to ensure continued security, stability, and reliability of the network. Checks have been completed to ensure that systems are ready for both upgrades. Pitt IT will be monitoring all services and actively engaged with our vendors throughout the upgrades. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the event of any significant changes or delays, updates will be posted to http://status.pitt.edu.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Lou Passarello, director of Pitt IT Operations.
Posted on Jun 25, 2025 - 07:54 EDT

Hosted Data Center Services Interrupted July 18 During Maintenance Jul 18, 2025 23:00-23:45 EDT

As you know, Pitt Information Technology is enhancing security by upgrading the University to next-generation firewall technology. As part of the final step in that process, a firewall migration will require a short period of downtime in July.

• Friday, July 18, from 11 to 11:45 p.m. ET
Physical, virtual servers, and Enterprise Storage (Dell Isilon) hosted at the University Data Center will experience a brief interruption in service for up to thirty minutes. This will include departments that are hosted within the Enterprise Hosting Service as well as Enterprise services to include EWI and Perceptive Content. Research (CRC) will not be impacted during this maintenance.

Testing will be conducted post maintenance, but we are asking departments to test any servers, databases, or applications hosted or have dependencies at the University Data Center after each upgrade to ensure they reconnect smoothly and operate as expected. Report any issues to the Technology Help Desk at +1-412-624-HELP (4357).

This maintenance is part of our efforts to ensure continued security, stability, and reliability of the network. Checks have been completed to ensure that systems are ready for both upgrades. Pitt IT will be monitoring all services and actively engaged with our vendors throughout the upgrades. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the event of any significant changes or delays, updates will be posted to https://status.pitt.edu.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Lou Passarello, director of Pitt IT Operations.
Posted on Jun 25, 2025 - 08:06 EDT
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Thursday Evening Network Maintenance Impacts Multiple Locations on Pittsburgh Campus
Completed - The scheduled maintenance has been completed.
Jul 3, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 EDT
Scheduled - PittNet wired and Wi-Fi service will be affected in several locations on the Pittsburgh campus during brief network maintenance scheduled for this Thursday, July 3, from 9 to 11 p.m. Each of the following buildings will lose data connection for about 20 minutes within the maintenance window:

• Cathedral of Learning
• Frick Fine Arts Building
• Heinz Chapel
• Hillman Library
• Mervis Hall
• Sennott Square

MyResNet Wi-Fi service is not affected and will remain available at residences.

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan Mahaven, associate director, operations.
Jun 30, 13:51 EDT
Jul 2, 2025
Wednesday Evening Network Maintenance Impacts Multiple Pittsburgh Campus Locations
Completed - The scheduled maintenance has been completed.
Jul 2, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 EDT
Scheduled - PittNet, the University’s wired and Wi-Fi networks, may experience brief outages of up to 45 minutes on Wednesday, July 2, between 9–10 p.m. The following buildings are affected:

• Allen Hall
• Falk School
• Fraternity Housing Complex
• Gardner Steel Conference Center
• K. Leroy Irvis Hall
• Learning Research & Development Center
• Mark A. Nordenberg Hall
• Nuclear Physics Laboratory – Allen Hall
• O'Hara Student Center
• Old Engineering Hall
• Panther Hall
• Soldiers & Sailors Memorial Hall
• Space Research Coordination Center
• Sutherland Hall
• Thackeray Hall
• Thaw Hall
• University Club
• University Hall

MyResNet Wi-Fi service will not be affected and will remain available at residence halls.

The maintenance was scheduled by Pitt IT in consultation with the Office of Public Safety’s Integrated Security Department (ISD). It is part of an ongoing project aimed at improving the security, performance, and reliability of the network that provides connectivity to the internet and resources both inside and outside of PittNet. To minimize the impact on the user community, the maintenance is being conducted during the summer.

PittIT has completed checks to ensure that systems are ready for the upgrades and will be actively engaged with the vendor throughout the maintenance periods. In the unlikely event that an issue or problem arises, the vendor will revert to its original network configuration and Pitt IT will post an update to https://status.pitt.edu.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Jun 27, 10:52 EDT
Jul 1, 2025
Tuesday Evening Network Maintenance Impacts Multiple Locations on Pittsburgh Campus
Completed - The scheduled maintenance has been completed.
Jul 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:00 EDT
Scheduled - PittNet wired and Wi-Fi service will be affected in several locations on the Pittsburgh campus during brief network maintenance scheduled for this Tuesday, July 1, from 9 to 11 p.m. Each of the following buildings will lose data connection for about 20 minutes within the maintenance window:

• Biomedical Science Tower 3
• Graduate School of Public Health – Crabtree
• Graduate School of Public Health – Public Health Building
• Lothrop Hall
• Salk Hall
• Scaife Hall
• Victoria Building

MyResNet Wi-Fi service is not affected and will remain available at residences.

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan Mahaven, associate director, operations.
Jun 26, 16:45 EDT
PRISM Unavailable Overnight June 30-July 1 During Fiscal Year-End Activity
Completed - The scheduled maintenance has been completed.
Jul 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:30 EDT
Scheduled - PRISM, the University of Pittsburgh’s enterprise financial system, will be taken offline and unavailable from Monday, June 30, at 5:30 p.m. through Tuesday, July 1, at 6 a.m.

The maintenance is necessary to facilitate the processes that begin the closing of FY25 and the opening of FY26 within the PRISM system. The maintenance period was scheduled by Pitt Information Technology in consultation with Financial Operations and the Office of the Controller. The dates were selected to minimize disruption to users.

Users should complete all transactions (including printing, faxing, reporting, and data entry) and exit the system before 5:30 p.m. on June 30, as system access and any incomplete transactions will be terminated without notice when the system goes offline. Any data not saved or processes that are not completed by 5:30 p.m. on June 30 will be lost.

Important Reminder:
• As of July 1, 2025, if you are entering GL transactions for the JUN-25 period, you MUST change the default period from JUL-25 to JUN-25.

To ensure a smooth transition, PRISM users in the Office of the Controller, Financial Operations, and Human Resources have participated in testing. Pitt IT will monitor progress and actively engage with the PRISM vendor (OATC) during the maintenance window. In the unlikely event that an issue or problem arises, the vendor will revert PRISM to its original configuration and Pitt IT will post an update to status.pitt.edu.

Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Nick Contis of Pitt IT’s Enterprise Applications team.
Jun 23, 16:24 EDT
Jun 30, 2025
Jun 29, 2025

No incidents reported.

Jun 28, 2025
Brief Network Outage at Holland Hall June 27-28 During Overnight Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 EDT
Scheduled - Pitt Information Technology will perform overnight network maintenance beginning on Friday, June 27, at 9 p.m., through Saturday, June 28, at 3 a.m. Holland Hall will experience a brief outage to the PittNet Wi-Fi and wired networks during the maintenance.

Network connectivity to cloud providers, websites, or other internet resources from campus or the datacenter, or accessing campus resources remotely from GlobalProtect or other external services may be affected in this location.

Pitt IT will be monitoring the process, and in the event of any significant changes or delays, updates will be posted to https://status.pitt.edu/. This maintenance is part of our efforts to ensure continued security, stability, and reliability of the network.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan Mahaven, Pitt IT Operations.
Jun 26, 17:04 EDT
Jun 27, 2025
Pitt Worx Unavailable Late Friday Evening During Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:00 EDT
Scheduled - The Pitt Worx system will be unavailable late Friday evening, June 27, from 10 to 11 p.m. while the vendor (Oracle) performs routine maintenance. The maintenance period was determined by the vendor.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update and will be actively engaged with Oracle throughout the maintenance period. In the unlikely event of an issue, the HCM Solutions Team will work with the vendor to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at https://status.pitt.edu/.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by John Scifo, Pitt IT’s HCM Solutions Manager.

For questions about using Pitt Worx, please submit an inquiry the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Jun 27, 08:52 EDT
Bouquet Gardens Impacted June 26–27 During Overnight Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 16:54 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 16:54 EDT
Scheduled - Bouquet Gardens will experience a brief outage to the PittNet Wi-Fi and wired networks during overnight network maintenance Thursday, June 26, from 9 p.m. to 1 a.m. ET on Friday, June 27. Network connectivity to cloud providers, websites, or other internet resources may be affected during the maintenance window.

Pitt IT will be monitoring the process, and in the event of any significant changes or delays, updates will be posted to https://status.pitt.edu. This maintenance is part of our efforts to ensure continued security, stability, and reliability of the network.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan Mahaven, Pitt IT Operations.
Jun 17, 16:51 EDT
Jun 26, 2025
Thursday Evening Network Maintenance Impacts Multiple Locations on Pittsburgh Campus
Completed - The scheduled maintenance has been completed.
Jun 26, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:01 EDT
Scheduled - PittNet wired and Wi-Fi service will be affected in several locations on the Pittsburgh campus during brief network maintenance scheduled for this Thursday, June 26, from 9 to 11 p.m. Each of the following buildings will lose data connection for about 20 minutes within the maintenance window:

• Eberly Hall
• Mark A. Nordenberg Hall
• Old Engineering Hall
• Petersen Events Center (previously scheduled on Tuesday, June 24)
• Residences on Bigelow
• Soldiers & Sailors Memorial Hall
• Space Research Coordination Center
• Thackeray Hall
• Thaw Hall
• University Club

MyResNet Wi-Fi service is not affected and will remain available at residences.

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan Mahaven, associate director, operations.
Jun 23, 16:47 EDT
Talent Center Unavailable Evening of June 25 During Maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 EDT
Scheduled - Talent Center for Managers will be unavailable during maintenance the evening of Wednesday, June 25, from 8 p.m. to midnight ET while the system receives an enhancement. The maintenance period was determined by the HCM Solutions Team.

This outage will not impact the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Jun 20, 09:24 EDT
Jun 25, 2025
Jun 24, 2025
Tuesday Evening Network Maintenance Impacts Multiple Locations on Pittsburgh Campus
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 EDT
Scheduled - PittNet wired and Wi-Fi service will be affected in several locations on the Pittsburgh campus during brief network maintenance scheduled for Tuesday, June 24, from 9 to 11 p.m. Each of the following buildings will lose data connection for about 20 minutes within the maintenance window:

• Allen Hall
• Chevron Science Center
• Charles L. Cost Sports Center
• Falk School
• Forbes Tower
• Fraternity Housing Complex
• Panther Hall
• Parkvale Building
• Petersen Events Center
• Sutherland Hall
• Veterans Affairs Medical Center

MyResNet Wi-Fi service is not affected and will remain available at residences.

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan Mahaven, associate director, operations.
Jun 23, 13:22 EDT
Jun 23, 2025

No incidents reported.

Jun 22, 2025
Pitt Worx Unavailable June 20–22 During Weekend Maintenance and Update
Completed - The scheduled maintenance has been completed.
Jun 22, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:00 EDT
Scheduled - The Pitt Worx system will be unavailable from Friday, June 20, at 10 p.m. until Sunday, June 22, at 10 p.m. ET. This maintenance will provide Pitt Worx the latest routine updates as well as an update to the interface for the Time and Absences module.

The maintenance period was scheduled by Pitt IT in consultation with Office of Human Resources. During the outage, users will be unable to access Pitt Worx. Those who need to submit timecards for the week of June 15-21 should do so before or after the outage period; timecards cannot be submitted or approved during the system outage. As a reminder, timecards must be submitted and approved by noon on Monday, June 23.

Important Feature Update Notice for Timecard Users/Approvers:

• When this Pitt Worx update is complete, users accessing the Time and Absences module will notice minor changes to the look and feel of the application. These are a result of updates to the system’s User Interface that will not significantly change functionality but should result in an improved user experience.

• Beginning June 23, employees and supervisors accessing the timecard system will use the updated interface to complete their regular tasks. For highlights of the changes and more guidance, please visit the OHR website at https://www.hr.pitt.edu/news/improvements-time-and-absence-reporting-pitt-worx.

• Updated Time and Labor Reference Guides outlining the changes are now available through Pitt Passport at https://pitt.sharepoint.com/sites/human-resources/Pitt-Worx/Time%20and%20Labor/Time%20and%20Labor%20Reference%20Guides.aspx.

Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by John Scifo, Pitt IT’s HCM Solutions Manager.

For questions about using Pitt Worx, please submit an inquiry the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Jun 16, 10:47 EDT
PeopleSoft Unavailable During Extended Maintenance Beginning Friday June 20
Completed - The scheduled maintenance has been completed.
Jun 22, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:00 EDT
Scheduled - PeopleSoft and PeopleSoft/Highpoint Campus Experience (CX) will be unavailable during an extended upgrade to the Student Information System from 10 p.m. on Friday, June 20, through 7 p.m. on Sunday, June 22. PittPAY and Parchment (eTranscript Ordering) will also be unavailable during the upgrade. The Learning Management System (Canvas) https://services.pitt.edu/TDClient/33/Portal/Requests/ServiceDet?ID=8 will remain available.

• Please Note: Users will need to completely clear their browser cache before logging in to the system for the first time after the upgrade is complete. Choose “All time” when selecting the time range to be deleted. If you are unsure how to clear you browser cache, instructions are available in our knowledge base article: https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=23.

• Upon logging into the system following the upgrade, users will notice some minor differences to the Home/Landing Page, including the location of the Recently Visited and Favorites icons, a different look to the Search Pages and Search Results Grid, and minor color changes. Please visit this knowledge base article for a preview of these coming changes: https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=173.

The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu/. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a ticket to the Technology Help Desk at http://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.
Jun 9, 09:23 EDT
Jun 21, 2025

No incidents reported.

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