All Systems Operational

Canvas Operational
Learning Management System Operational
Pitt Professional Operational
Email and Calendar (Microsoft Outlook) Operational
Emergency Notification Service (ENS) Operational
Login Services Operational
Central Directory Service (CDS) Operational
Duo Multifactor Authentication Operational
Pitt Passport Single Sign-On Operational
Microsoft Teams Operational
PeopleSoft/HighPoint CX (Student Information System) Operational
PRISM Operational
Wired and Wi-Fi Networks Operational
MyResNet (Boldyn Residential Wi-Fi) Operational
PittNet Wired Network Operational
Eduroam Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Zoom Zoom Rooms Operational
Zoom Chatbot Operational
Academic Technologies Operational
Degree Planner Operational
LinkedIn Learning Operational
Pitt Video (Panopto) Operational
Qualtrics Online Survey System Operational
Schedule Builder Operational
Top Hat Operational
Accounts, Access, and Information Security Operational
Account Management (accounts.pitt.edu) Operational
Digital Certificates Operational
Enterprise Active Directory Operational
Federated Authorization Operational
Find People (find.pitt.edu) Operational
LastPass Password Manager Operational
Namecoach Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Security Awareness Training (KnowBe4) Operational
Security Vulnerability Assessment (Burp Suite) Operational
Threat Protection Operational
Administrative and Business Systems Operational
DocuSign Operational
IT Billing System (PCR-360) Operational
Perceptive Content Operational
ProShip Operational
Salesforce ERM/CRM Operational
Salesforce Marketing Cloud Operational
Salesforce Recruiting Operational
Salesforce Service Desk Operational
Student Payment System (PittPAY) Operational
Symplectic Elements Operational
TeamDynamix Operational
Communication and Collaboration Operational
Box Uploads/Downloads Operational
Campaign Monitor Operational
Campus Information (University Operators) Operational
Electronic Fax Service (eFax) Operational
Enterprise Digital Signage Operational
Google Workspace Operational
Mailman Mailing Lists Operational
Microsoft 365 Operational
Microsoft OneDrive Operational
Microsoft SharePoint Operational
myPitt (my.pitt.edu) Operational
Namecoach Operational
NotifyU (Rave) Operational
Pitt Mobile Operational
Pitt Workspace Reservations System (Eptura Engage - formerly Condeco) Operational
Voice and Data Services (Telephony) Operational
Data, Reporting, and Analytics Operational
Alteryx Operational
Data Warehouse Operational
Oracle Analytics Cloud Operational
Tableau Operational
Human Resources and Financial Systems Operational
Concur Travel & Expense Operational
Oracle Planning and Budget Cloud Solution (PBCS) Operational
PantherExpress (Jaggaer) Operational
Pitt Worx Operational
Talent Center Operational
Vincent Payment Solutions Operational
IT Support Services Operational
Drop-In Support Operational
Health Sciences Service Desk Operational
Secure Remote Support (BeyondTrust) Operational
Technology Help Desk Operational
Network, Hosting, and Storage Operational
Archiving Services Operational
Cloud Services and Solutions Operational
Enterprise Data Storage Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon) Operational
Enterprise Server Hosting Operational
Enterprise Web Hosting (AFS, EWI, Pantheon) Operational
Firewall Operational
GitHub Enterprise Operational
IP Address Management (IPAM) Operational
PittNet VPN (GlobalProtect) Operational
Secure Research Enclave (SRE) Operational
Printing, Desktop and Mobile Computing, and Software Operational
Computing Labs / Virtual Lab Operational
Enterprise Device Management Operational
Enterprise Virtual Desktop Hosting Operational
Pitt on the Hub (online software store) Operational
PittPrint Operational
Software Download Service (software.pitt.edu) Operational
Research Operational
Enterprise Data Transfer Operational
InfoReady Review Operational
LabArchives Operational
Overleaf Operational
Research Computing and Data (RCD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Duo Upgrade May Briefly Interrupt GlobalProtect VPN Late Saturday Jan 31, 2026 23:00 - Feb 1, 2026 00:00 EST

On Saturday, Jan. 31, from 11 p.m. to midnight, Pitt Digital will perform an upgrade to the Duo Authentication Proxy, which administers multi‑factor authentication (MFA) for the GlobalProtect VPN. During the upgrade window, users may experience a brief interruption in the ability to complete MFA when connecting to the VPN. Users encountering connection issues should wait a few minutes before attempting to connect again.

The upgrade was scheduled by Pitt Digital as part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. This upgrade includes important security patches and enhanced reliability for MFA.

Pitt Digital has completed checks to ensure that the system is ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Thank you for your support as we continue to strengthen our network security infrastructure. Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you have questions related to this upgrade.
Posted on Jan 28, 2026 - 09:13 EST
Jan 30, 2026

No incidents reported today.

Jan 29, 2026
Momentary Delay in PittNet Wired and Wi-Fi Service Tonight During Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 21:00 EST
Scheduled - Pitt Digital will conduct network maintenance that may cause up to a one-minute delay in some PittNet Wired and Wi-Fi services between 9 and 10 p.m. tonight (Jan. 29). Affected services include PittNet Wired, PittNet Wi-Fi, Eduroam, and Pitt Guest Wi-Fi.

Pitt Digital will be monitoring the maintenance and, in the event of any significant changes or delays, updates will be posted to status.pitt.edu. This maintenance is part of Pitt Digital’s ongoing commitment to system optimization, reliability, and continuous service improvement.

Please submit a ticket to the Technology Help Desk at digital.pitt.edu or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance period.
Jan 29, 16:43 EST
Issue Affecting New Logins Through Pitt Passport
Resolved - Pitt Digital has worked with our vendor partner to resolve the issue that affected new logins to University services through Pitt Passport single sign-on. We are working with our vendor to identify the issue’s root cause and take steps to address it.

We are committed to providing the best possible support to the University community and apologize for any disruptions caused by this outage.

For the latest updates on known issues and planned service maintenance periods, visit status.pitt.edu. Should you encounter any other issues using services provided by Pitt Digital, please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357).
Jan 29, 16:36 EST
Monitoring - Pitt Digital’s vendor partner has taken steps to mitigate the issue affecting new logins to Pitt Passport. The mitigation measures appear to have restored full service to affected users.

Pitt Digital continues to closely monitor Pitt Passport logins to assess stability and reliability. If you continue to experience issues logging in to University services that use Pitt Passport, please report them to the Technology Help Desk at +1-412-624-HELP (4357) so that we can investigate and respond accordingly.
Jan 29, 14:24 EST
Update - Pitt Digital continues working with our vendor partner to resolve the issue affecting new logins through Pitt Passport and restore full service. Updates will continue to be posted to status.pitt.edu
Jan 29, 13:44 EST
Investigating - Pitt Digital is aware of an issue that is affecting the ability of individuals to log in to University services through Pitt Passport single sign-on. The issue affects new login attempts and displays an error message that states the login was not successful. Those who are already logged in to a service are not affected.

We are working with our vendor partner to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.
Jan 29, 12:43 EST
Jan 28, 2026
RESOLVED: Vendor Issue Affected MyResNet Wi-Fi Service
Resolved - Boldyn Networks — Pitt Digital’s partner and vendor for MyResNet Wi-Fi — has resolved an issue it experienced that affected MyResNet Wi-Fi service earlier tonight. Full service has been restored.

Pitt Digital is working with Boldyn to identify the issue’s root cause and take steps to address it. Pitt Digital is committed to providing the best possible support to the University community and apologizes for any disruptions caused by this outage, which began around 11 p.m. and ended at approximately 1:30 a.m.

For the latest updates on known issues and planned service maintenance periods, visit status.pitt.edu. Should you encounter any other issues using services provided by Pitt Digital, please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357).
Jan 28, 02:17 EST
Jan 27, 2026
BeyondTrust Secure Remote Support (SRS) Unavailable Evening of Jan. 27 During Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 18:00 EST
Scheduled - BeyondTrust Secure Remote Support (SRS) https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=314 will be unavailable while Pitt Digital performs maintenance on Tuesday, Jan. 27, from 6 to 8 p.m.

Please prioritize deploying the new Jump Client (version 25.3.1) to all new devices. It will become available in Microsoft Endpoint Configuration Manager (MECM) by end of day on Wednesday, Jan. 28. Existing devices with the Jump Client installed will receive this update automatically.

This maintenance is necessary to implement important software updates that enhance the security of the BeyondTrust SRS service. Pitt Digital selected the maintenance date and time to ensure that vendor support is immediately available during the maintenance period, should it be needed.

Pitt IT will closely monitor the maintenance process. If any issues arise, we will revert BeyondTrust SRS to its original configuration and post a update to https://status.pitt.edu.

During Maintenance

If remote IT support is required during this window, Pitt Digital recommends using the screensharing methods available in Microsoft Teams. Detailed instructions can be found in this Microsoft support article: https://support.microsoft.com/en-us/office/show-your-screen-during-a-meeting-90c84e5a-b6fe-4ed4-9687-5923d230d3a7.

After Maintenance

In rare cases, users may be unable to access Representative Consoles after maintenance. If you experience this issue, contact the Technology Help Desk at https://digital.pitt.edu/helprequest as soon as possible so that we can work with you to resolve it. In the meantime, you can access BeyondTrust SRS via the web console by logging in to https://srs.it.pitt.edu/login, clicking the My Account tab, and clicking Launch Web Rep Console.

Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you have any questions about this update. This effort is being led by Dan McConnell of Pitt Digital’s Information Security team.
Jan 14, 11:19 EST
Jan 26, 2026
RESOLVED: Issue Affecting Some PeopleSoft Functionality
Resolved - Monitoring confirms the issue has been fully resolved.
Jan 26, 18:37 EST
Monitoring - Access to HighPoint Degree Planner has been restored, and all Student Information System (PeopleSoft) functionality is now available. Pitt Digital continues to closely monitor the service to ensure continued stability and reliability and will post additional updates to status.pitt.edu as needed.
Jan 26, 11:42 EST
Identified - Pitt Digital has worked with our vendor partner to mitigate the intermittent issue that affected some Student Information System (PeopleSoft) functionality earlier this morning. Full service has been restored to most of the affected features. We continue working to resolve one outstanding issue that is preventing students and advisors from accessing HighPoint Degree Planner. Updates will continue to be posted to status.pitt.edu.
Jan 26, 10:07 EST
Investigating - Pitt Digital is aware of an issue that is affecting some functionality within the Student Information System (PeopleSoft). We are investigating the issue to determine its scope and which features are affected.

Pitt Digital is working with our vendor partner to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.
Jan 26, 08:23 EST
RESOLVED: Issue Briefly Affected New Authentications to Microsoft Services
Resolved - Pitt Digital is aware of an issue that briefly affected new authentications to some Microsoft services this afternoon for approximately 30 minutes. Individuals affected by the issue may have experienced problems with new logins to services like Microsoft 365, Outlook on the Web, and Azure-related services. Individuals who were already signed in to Microsoft services were not affected.

Pitt Digital has taken steps to resolve the issue and restore full service. We are working with our vendor partner to identify the root cause of the issue and take steps to address it. We continue to monitor affected services closely and will post any additional updates to status.pitt.edu.
Jan 26, 15:56 EST
Jan 25, 2026
Student Information System Unavailable This Weekend During Maintenance
Completed - The scheduled maintenance has been completed.
Jan 25, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 23:00 EST
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) may be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, Jan. 24, at 11 p.m. until Sunday, Jan. 25, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

This update released by Oracle/PeopleSoft involves deployment of Financial Aid regulatory updates, as well as an update to the HighPoint Degree Planner. The updates will be completed sometime within the maintenance window and will not entail a complete outage, as deployment will take place in rolling fashion. However, users that are connected to the system when the update occurs may encounter an error and have to log back in. HighPoint Degree Planner may also be unavailable for a period of time during the maintenance window. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on Jan. 24. Incomplete entries will be terminated without notice when the system goes briefly offline for the update.

The maintenance period has been scheduled by Pitt Digital in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt Digital has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bob Treloar, Pitt Digital’s manager of student systems.
Jan 19, 09:42 EST
Jan 24, 2026
Pitt Worx Unavailable Overnight During Weekend Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:00 EST
Scheduled - Pitt Worx will be unavailable from Friday, Jan. 23, at 10 p.m., until Saturday, Jan. 24, at 7 p.m. ET while the vendor (Oracle) performs time and labor maintenance. Those who need to submit timecards for the week of Jan. 18-24 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by the deadline of noon on Monday, Jan. 26.

This maintenance period was determined according to Oracle’s Exception Maintenance schedule and includes system updates to specific modules in Time and Labor. These functionalities have been tested and approved for migration by Time and Labor department users.

The HCM Solutions Team has completed checks to ensure that the system is ready for the updates. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at https://status.pitt.edu/.

Please contact the Technology Help Desk by calling +1-412-624-HELP if you experience any issues or have any questions regarding this maintenance. This effort is being led by John Scifo, Pitt Digital’s manager of enterprise HCM applications.

For questions about using Pitt Worx and Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Jan 22, 08:37 EST
Talent Center Unavailable Early Morning Jan. 24 During Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 01:00 EST
Scheduled - Talent Center for Managers and the career sites will be unavailable during early morning maintenance on Saturday, January 24 from 1-5 a.m. ET while the system receives an update.
This maintenance period was determined by the vendor (Oracle)’s maintenance schedule.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with the vendor to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please submit a ticket to the Technology Help Desk online at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Jan 19, 13:15 EST
Jan 23, 2026
Jan 22, 2026
Vendor Issue Affecting Access to Online Software Store Through PantherExpress
Resolved - The vendor has resolved their issue that affected access to the Online Software Store via PantherExpress earlier today. Full service has been restored.
Jan 22, 13:22 EST
Investigating - Pitt Digital is aware of a vendor issue that is affecting the ability of purchasers to access the Online Software Store through PantherExpress.

Pitt Digital is working with the vendor to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.
Jan 22, 11:43 EST
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
PantherExpress Unavailable January 16-19 During Weekend Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 EST
Scheduled - PantherExpress will be unavailable from 7 p.m. on Friday, January 16, to 11 p.m. on Monday, January 19, for scheduled maintenance. Please complete all transactions, save your work, and exit the system by 7 p.m. on Friday, as any unsaved work will be lost when the system goes offline.

This planned maintenance will be performed by the vendor (Jaegger). In the unlikely event of a prolonged service outage, updates will be posted to https://status.pitt.edu.
Jan 15, 13:02 EST
Jan 18, 2026
Student Information System Unavailable This Weekend During Maintenance
Completed - The scheduled maintenance has been completed.
Jan 18, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:00 EST
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, Jan. 17, at 11 p.m. until Sunday, Jan. 18, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

This maintenance is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on Jan. 17. Incomplete entries will be terminated without notice when the system goes offline.

The maintenance period has been scheduled by Pitt Digital in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt Digital has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bob Treloar, Pitt Digital’s manager of student systems.
Jan 12, 09:35 EST
Pitt Worx Unavailable Jan. 16-18 During Weekend Maintenance
Completed - The scheduled maintenance has been completed.
Jan 18, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 EST
Scheduled - Pitt Worx will be unavailable from Friday, Jan. 16, at 10 p.m., until Sunday, Jan. 18, at 7 a.m. ET while the vendor (Oracle) performs payroll maintenance. Those who need to submit timecards for the week of Jan. 11-17 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by the extended deadline of noon on Tuesday, Jan. 20.

This maintenance period was determined according to Oracle’s payroll legislative patches schedule and includes system updates to legislative functions for local, state, and federal tax changes for 2026. These functionalities have been tested and approved for migration by Payroll department users.

The HCM Solutions Team has completed checks to ensure that the system is ready for the updates. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at https://status.pitt.edu/.

Please contact the Technology Help Desk by calling +1-412-624-HELP if you experience any issues or have any questions regarding this maintenance. This effort is being led by John Scifo, Pitt Digital’s manager of enterprise HCM applications.

For questions about using Pitt Worx and Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Jan 12, 11:22 EST
Jan 17, 2026
Issue Affecting Authentication to Some University Services
Resolved - Monitoring confirms the issue has been fully resolved.
Jan 17, 12:47 EST
Monitoring - Pitt Digital has taken steps to mitigate the issue that affected authentication to some University services earlier this afternoon. Full service has been restored.

We are working with the appropriate resources to identify the root cause and address it. We continue to closely monitor services that were affected and will post any additional updates to status.pitt.edu.
Jan 16, 16:57 EST
Investigating - Pitt Digital is aware of an issue that is affecting the ability of individuals to authenticate to some University services. Affected services may include access to Enterprise Data Storage, remote desktop connections to workstations and servers, and access to some applications. Access to PittNet Wired and PittNet Wi-Fi does not appear to be impacted at this time.

Pitt Digital is working with our vendor partner to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.
Jan 16, 13:53 EST
Jan 16, 2026
Enterprise Load Balancing Services Scheduled Maintenance Jan. 16 Brings No Anticipated Service Interruptions
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 EST
Scheduled - Pitt Digital will perform scheduled maintenance on Friday, January 16, from 9:00 p.m. to 11:00 p.m. This work will focus on enterprise load balancing services that support hosted websites, authentication services, and cloud platforms, such as:

• Accounts, Access, and Information Security
• Administrative and Business Systems
• Data, Reporting, and Analytics
• Network, Hosting, and Storage
• PeopleSoft/HighPoint CX (Student Information System)

We do not anticipate any service interruptions during this maintenance window. All systems are expected to remain fully operational and accessible throughout the maintenance period.

Pitt Digital will be monitoring the maintenance, and in the event of any significant changes or delays, updates will be posted to https://status.pitt.edu. This maintenance reflects Pitt Digital’s ongoing commitment to system optimization, reliability, and service excellence.

If you encounter any issues or have questions, please contact the Technology Help Desk by submitting a request at https://digital.pitt.edu/helprequest or calling +1 412 624 HELP (4357).
Jan 16, 09:30 EST
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