All Systems Operational
Account Management Operational
Alteryx Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Document Management (Perceptive Content) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Network File Storage (Andrew File System) Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Hosting (EWI, Pantheon, AFS) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Find People (find.pitt.edu) Operational
Google Workspace Operational
InfoReady Review Operational
IP Address Management (IPAM) Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Oracle EPM (PBCS and others) Operational
PBCS, Grants, Tuition, Operating PCM Operational
PantherExpress (Jaggaer) Operational
Pitt Mobile (ReadyEducation) Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
PittPAY Operational
Pitt Print Operational
Pitt Professional ? Operational
Pitt Worx Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Talent Center Operational
TeamDynamix Operational
Vincent Payment Solutions Operational
Vendor-Hosted Websites Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Workspace Reservation System (Condeco) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 14, 2024
Completed - The scheduled maintenance has been completed.
Jul 14, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 17:00 EDT
Scheduled - PantherExpress will be unavailable during a scheduled upgrade from 5 p.m. on Friday, July 12, to noon on Sunday, July 14. Please complete transactions, save all work, and exit the system before 5 p.m. on Friday. Any unsaved work will be lost when the system goes offline.

Pitt Information Technology scheduled the upgrade in consultation with Financial Operations. This vendor-scheduled upgrade is required for migration to the latest software (Jaggaer version 24.2). The PantherExpress Team will monitor services and actively engage with Jaggaer throughout the upgrade. Should any unexpected issue occur, Financial Operations has a contingency plan in place. In the unlikely event of a prolonged service outage, updates will be provided at status.pitt.edu.

If you have questions or concerns about PantherExpress, please get in touch with Purchase, Pay & Travel Customer Service at pptcustomerservice@cfo.pitt.edu or +1-412-624-3578.

Jul 10, 16:53 EDT
Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:01 EDT
Scheduled - Approximately 50 University websites may be unavailable for up to two hours while Pitt Information Technology performs emergency maintenance between 11 p.m. on Saturday, July 13, and 7 a.m. on Sunday, July 14. Affected websites include arrival.pitt.edu, psychiatry.pitt.edu, sustainable.pitt.edu, and teaching.pitt.edu. Please see our KB article at https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=1834 for a complete list of affected sites.

This emergency maintenance is necessary to resolve an issue that has impacted the availability of some websites hosted on the University’s Enterprise Web Hosting service.

The maintenance period has been communicated to the Office of University Communications and Marketing. Pitt IT has completed checks to ensure that the systems are ready for the maintenance and will be actively monitoring websites throughout the maintenance period. Websites will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a request to the Technology Help Desk at +1- 412-624-HELP (4357) if you experience issues related to this maintenance. This effort is being led by Chris Driscoll, infrastructure and operations manager.

Jul 12, 15:59 EDT
Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:00 EDT
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, July 13 at 11 p.m. until Sunday, July 14 at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.
This update is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.
Be sure to complete all of your work and exit the system before 11 p.m. on July 13. Incomplete entries will be terminated without notice when the system goes offline.
The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.
Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to status.pitt.edu. https://status.pitt.edu/ The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a request to the Technology Help Desk https://www.technology.pitt.edu/helprequest at +1- 412-624-HELP (4357) if you experience issues related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.

Jul 8, 10:47 EDT
Jul 13, 2024
Jul 12, 2024
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024
Resolved - Monitoring confirms the workaround to mitigate GlobalProtect VPN client issues has been successful. Palo Alto Networks continues to work on a permanent resolution to the issues.

Pitt IT recommends that all GlobalProtect users upgrade their GlobalProtect client to version 6.2.2 to enhance security, expand functionality, and address this and other known issues. Upgrading to the most recent client is also required to ensure compatibility with the permanent solution being developed by Palo Alto Networks. You may upgrade your GlobalProtect client using one of the following sources:

• Software Download Service (https://software.pitt.edu)
• GlobalProtect Portal (https://portal-palo.pitt.edu/global-protect/login.esp)

Departments participating in the University’s Enterprise Device Management (EDM) program may deploy the latest GlobalProtect client on University-owned devices.

Jul 8, 12:04 EDT
Monitoring - Pitt Information Technology and Palo Alto Networks have implemented a workaround to mitigate GlobalProtect VPN client issues, including the Duo prompt display issue that affected some Windows users. Full functionality has been restored, and Palo Alto Networks continues to work on a permanent resolution to the issues.

Pitt IT recommends that all GlobalProtect users upgrade their GlobalProtect client to version 6.2.2 to enhance security, expand functionality, and address this and other known issues. Upgrading to the most recent client is also required to ensure compatibility with the permanent solution being developed by Palo Alto Networks. You may upgrade your GlobalProtect client using one of the following sources:

• Software Download Service (https://software.pitt.edu)
• GlobalProtect Portal (https://portal-palo.pitt.edu/global-protect/login.esp)

Departments participating in the University’s Enterprise Device Management (EDM) program may deploy the latest GlobalProtect client on University-owned devices.

We continue to monitor the service and will post additional updates to status.pitt.edu. We will share additional information soon regarding automated updates for GlobalProtect. Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you require additional assistance with this issue.

Jul 3, 15:54 EDT
Update - Pitt Information Technology remains actively engaged with Palo Alto Networks, who continues to investigate the root cause of the Duo prompt issue that some Windows users are experiencing when attempting to log in to the GlobalProtect VPN client.

We have confirmed that upgrading the GlobalProtect client resolves the issue and recommend downloading and installing version 6.2.2 using one of the following sources:

• Software Download Service (https://software.pitt.edu)
• GlobalProtect Portal (https://portal-palo.pitt.edu/global-protect/login.esp).

Departments participating in the University’s Enterprise Device Management (EDM) program may deploy the latest GlobalProtect client on University-owned devices.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you require additional assistance with this issue. We will post additional updates to status.pitt.edu as soon as the issue has been resolved.

Jul 2, 17:50 EDT
Investigating - Pitt Information Technology is aware of an issue with the Duo prompt that some Windows users are experiencing when attempting to log in to the GlobalProtect VPN client.

Pitt IT recommends following one of these workarounds to log in to VPN:

- When the Duo prompt appears, users can type "1" and press Enter.
- Download and install client version 6.2.2 via GlobalProtect Portal (https://portal-palo.pitt.edu/global-protect/login.esp).
- Departments participating in the University’s Enterprise Device Management (EDM) program may deploy the latest GlobalProtect client on University-owned devices.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you require additional assistance with this issue.

We will post additional updates to status.pitt.edu as soon as the issue has been resolved.

Jul 1, 10:20 EDT
Resolved - All scam recipients have been notified.
Jul 8, 11:13 EDT
Monitoring - Pitt Information Technology is taking action to address two new phishing scams targeting the University community. Both scams attempt to convince recipients to visit a webpage and provide their University credentials.

The Subject line of the first scam email may be “Work Study” or “WORK STUDY” and the body text may be similar to the following example:

**********

Work at your convenience and earn $450 weekly. It's a Flexible part-time job. All the tasks are work from home/on campus job, you don't need to travel somewhere and also you don't need to have a car to get started. Please find the position and some basic information below.

Position: Part- Time Personal Assistant/Bookkeeper
Type: Part-Time Job
Pay:$450 weekly
Hours: Average of 4-5hrs weekly

This position will be home-based and flexible part time job, You can be working from home, School or any location click HERE to get started [link redacted]

Application will be received and you will get a response between 24 -48 hours.

Job Placement & Student Services
Copyright ® 2024 University and colleges All rights reserved.

**********

The Subject line of the second scam email may be similar to “Memo from the HR Department,” and the body text may be similar to the following example:

**********

Greetings,

You have a message from the HR Department

File can be Accessed through Using an External Institution Email Only
Click Here to view your message [link redacted]
Office [phone number redacted] | Fax [phone number redacted]

Copyright©
University of Pittsburgh
EDU All rights reserved.

**********

Individuals who have responded to either scam and provided their credentials should immediately change their password by searching for “change my password” at myPitt (my.pitt.edu).

Guidance for spotting phishing scams is available on Pitt IT’s website. Keep in mind these key points:

• Only approve multifactor authentication (Duo) requests that you have initiated. Duo is designed to prevent unauthorized access to your information and University data, but it requires constant vigilance. Never tap “Approve” if you receive a Duo authentication request that you were not expecting. Uninitiated authentication requests may be an attacker attempting to compromise your Pitt account. The only safe Duo authentication request you will receive is one you request when logging in to University services.
• Do not reply to unsolicited emails or emails from unverifiable sources. If you were not expecting to receive such an email, confirm with the sender prior to interacting with the message. If you must interact with the message, avoid clicking on links contained in such emails. These may lead to sites that contain malicious software, or sites that attempt to steal your credentials. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.
• Be extra cautious if you automatically forward your University email. Automatically forwarding your University email to a non-University address (for example, gmail.com, hotmail.com, or upmc.edu) circumvents some of the security measures Pitt IT puts in place to protect you against phishing scams.
• Report suspected phishing scams. To report a phishing scam, forward the phishing email as an attachment to phish@pitt.edu.
• Stay safe when scanning QR codes. Never scan a QR code from an unknown or untrustworthy source. When you do scan a QR code, be sure to use a scanner app that provides a preview of the destination so that you can review the URL and decide if it is safe. If you scan a QR code and the site is unrelated to what you scanned or requires a login, close out of your browser immediately.
• Install an antivirus solution for personal devices. Staff and faculty should be using Microsoft Defender to protect University-owned devices.

Please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357) if you have any questions about this announcement.

Jul 7, 19:56 EDT
Jul 7, 2024
Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Jul 2, 2024
Jul 1, 2024
Jun 30, 2024
Completed - The scheduled maintenance has been completed.
Jun 30, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 17:00 EDT
Scheduled - Pitt Worx will be unavailable from Friday, June 28, at 5 p.m., until Sunday, June 30, at 10 p.m. ET while the HCM Solutions Team makes a legislative update. Those who need to submit timecards for the week of June 23-29 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by noon on Monday, July 1.

Talent Center for Managers will be unavailable from Friday, June 28, at 5 p.m., until Sunday, June 30, at 10 p.m. ET while the HCM Solutions Team makes a legislative update.

The University’s career websites (join.pitt.edu) will be unavailable from Friday, June 28, at 8 p.m., until Saturday, June 29, at 2 a.m. ET while the Talent Center Team makes a legislative update.

This planned outage will impact the career sites.

The maintenance period was determined by legislative requirements that need to be in place by July 1.

The HCM Solutions Team has completed checks to ensure that the system is ready for the updates. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at status.pitt.edu. https://status.pitt.edu/

Please contact the Technology Help Desk online at https://technology.pitt.edu/helprequest +1-412-624-HELP if you experience any issues or have any questions regarding this maintenance. This effort is being led by John Scifo, Pitt IT’s manager of enterprise HCM applications.

For questions about using Pitt Worx and Talent Center, please submit an inquiry to the Office of Human Resources. https://hr.pitt.edu/contact-ohr

Jun 14, 16:05 EDT