Identified - Pitt IT is aware of an issue affecting SMS distribution of surveys created in the Online Survey System (Qualtrics). This issue does not affect the distribution of surveys via email. We are engaged with the service provider and working to restore full functionality as quickly as possible.

Additional updates will be posted to status.pitt.edu. Please contact the 24/7 IT Help Desk at +1 412 624-HELP (4357) if you have any questions about this announcement

Nov 03, 2022 - 16:24 EDT
Account Management Operational
Alteryx Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Authentication (OAuth 2.0 / JWT) Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Document Management (Perceptive Content) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
InfoReady Review Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Degraded Performance
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Oracle EPM (PBCS and others) Operational
PBCS, Grants, Tuition, Operating PCM Operational
PantherExpress (Jaggaer) Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
PittNet VPN (Pulse Secure) Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
Pitt Print Operational
Pitt Worx Operational
PittPAY Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Vincent Payment Solutions Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Workspace Reservation System (Condeco) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be aware that access to financial data in the University Data Warehouse will be impacted by the extended upgrade for PRISM scheduled from 5 p.m. on Thursday, Dec. 8, through noon on Monday, Dec. 12. The Student Mart and the Employee Mart should not be impacted.

The upgrade will impact applications that utilize data from the University Data Warehouse, including Cognos, Fiscal Panther, and Tableau:

• Beginning Thursday, Dec. 8, the daily General Ledger (GL) Transaction data refresh will be paused.
• During the refresh pause, you will still be able to access and use financial data from the Dec. 8 data refresh.
• We expect that updated financial transactions will be available again by Friday, Dec. 16. Users will be notified when the daily GL data refresh resumes.

The PRISM upgrade is a collaboration between Pitt Information Technology and the Office of the CFO to deliver an upgraded, vendor-hosted version of the Oracle E-Business Suite that PRISM is built on for improved operational efficiency.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Posted on Dec 05, 2022 - 14:25 EST
Oracle Analytics Cloud Impacted by Dec. 8-12 PRISM Upgrade Dec 8, 2022 17:00 - Dec 12, 2022 12:00 EST
Please be aware that the Financial Data Warehouse (OAC), Planning & Budgeting Cloud Solution (PBCS), and other related Oracle Enterprise Performance Management (EPM) applications will be impacted by the extended upgrade for PRISM scheduled from 5 p.m. on Thursday, Dec. 8, through noon on Monday, Dec. 12.

Please note the following information about the upgrade:

• The Financial Data Warehouse (OAC) will be unavailable. Users should download any data needed before 5 p.m. on Dec. 8. Users should not expect new data until one business day after the upgrade is completed.
• The Planning & Budgeting Cloud Solution (PBCS) and other related Oracle EPM Cloud applications (e.g., Operating Budget Planning, Tuition Revenue Projections, Grants Forecasting, Operating Funds Forecasting, etc...) will be available. However, users should not expect new data until one business day after the upgrade is completed.

The PRISM upgrade is a collaboration between Pitt Information Technology and the Office of the CFO to deliver an upgraded, vendor-hosted version of the Oracle E-Business Suite that PRISM is built on for improved operational efficiency.

Should an issue occur, information will be posted to status.pitt.edu. Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Posted on Dec 05, 2022 - 12:03 EST
PRISM Unavailable During Extended Upgrade Dec. 8-12 Dec 8, 2022 17:00 - Dec 12, 2022 07:00 EST
PRISM, the University of Pittsburgh’s enterprise financial system, will be unavailable during an upgrade scheduled from 5 p.m. on Thursday, Dec. 8, through 7 a.m. on Monday, Dec. 12. This effort is a collaboration between Pitt Information Technology and the Office of the CFO to deliver an upgraded, vendor-hosted version of the Oracle E-Business Suite that PRISM is built on for improved operational efficiency.

Though there are slight changes to the PRISM interface, most users will not notice any changes to their experience. However, if you are a PRISM user or support PRISM users in your department, please take note of the following:

* Be certain to complete all transactions (including printing) and exit the system before 5 p.m. on Dec. 8.
Any transactions that are not completed will be terminated without notice when the system goes offline.
* Effective Dec. 12, bookmarks in browsers should be changed to https://prism.pitt.edu.
* Users can also access PRISM from myPitt.

As part of this upgrade, the legacy “DI-Prod” server used for data integrations with PRISM will be decommissioned and replaced with PittSFTP. Pitt IT will be communicating directly with identified users for assistance migrating to PittSFTP.

Note: Oracle Analytics Cloud (OAC) data used for the Financial Data Warehouse, Planning & Budgeting Cloud Solution (PBCS), and Profitability & Cost Management (PCM) tools will not be updated during this downtime. Therefore, users should wait until the upgrade is complete to access the most current data.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Posted on Nov 16, 2022 - 10:41 EST
Maintenance has been scheduled for the University’s account provisioning service that will affect the Accounts Administration (accounts.pitt.edu) website from 11 p.m. on Friday, Dec. 9, to 2 a.m. on Saturday, Dec. 10.

Access to Accounts Administration will remain available throughout the maintenance period. However, any changes made via the Manage Groups function (for example, modifying group membership or creating a sponsored account) during the maintenance period will be delayed until maintenance is complete.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Posted on Dec 05, 2022 - 11:06 EST
Past Incidents
Dec 5, 2022
Resolved - Monitoring confirms that the issue has been resolved.
Dec 5, 17:26 EST
Monitoring - The service provider has taken steps to resolve the issue and restore service. Pitt IT continues to monitor the service and will post additional updates to status.pitt.edu as needed.
Dec 5, 13:30 EST
Investigating - Pitt Information Technology is aware of a new issue that is affecting access to the Concur Travel & Expense System.

The service provider is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Please contact the 24/7 IT Help Desk at 412-624-HELP if you have any questions regarding this announcement.

Dec 5, 11:53 EST
Resolved - Pitt IT's monitoring confirms that the issue that affected Concur has been fully resolved.
Dec 5, 11:07 EST
Identified - Pitt Information Technology and the service provider have taken steps to resolve the Concur Travel & Expense System issue for most University users. However, a smaller group of Concur users remain unable to access the service.

Pitt IT continues to work closely with the service provider toward a full resolution of this issue for all affected individuals. Updates will be posted to status.pitt.edu as more information becomes available.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP if you have any questions regarding this announcement.

Nov 21, 13:03 EST
Update - We are continuing to investigate this issue.
Nov 21, 13:02 EST
Investigating - Pitt Information Technology is aware of an issue that is affecting access to the Concur Travel & Expense System.

The service provider is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Please contact the 24/7 IT Help Desk at 412-624-HELP if you have any questions regarding this announcement.

Nov 18, 08:29 EST
Dec 4, 2022
Completed - The scheduled maintenance has been completed.
Dec 4, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 EST
Scheduled - Pitt Information Technology has scheduled maintenance for Microsoft’s Endpoint Configuration Manager (MECM) ― formerly known as System Center Configuration Manager ― from 11 p.m. on Saturday, Dec. 3, through 7 a.m. on Sunday, Dec. 4.

University units that subscribe to Pitt IT’s Enterprise Device Management (EDM) service will temporarily be unable to use MECM to build machines, run reports, and push software updates to Windows devices during the maintenance window. MECM will be returned to service earlier if work is completed ahead of schedule.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Nov 30, 12:26 EST
Dec 3, 2022
Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:00 EST
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on the basement floor of the Loeffler Building, Olympic Sports Complex, and Petersen Events Center during scheduled network maintenance from 9 to 11 p.m. on Wednesday, Nov. 23.

A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022novmaintenance

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.

Nov 18, 16:50 EST
Resolved - This incident has been resolved.
Nov 23, 12:06 EST
Update - The issue that affected the Bradford campus has been fully resolved.
Nov 23, 12:05 EST
Identified - PittNet Wired and Wi-Fi network access is temporarily unavailable at the University of Pittsburgh’s Bradford campus because of a service provider issue that occurred during network maintenance this morning.

Pitt Information Technology is working with the service provider to resolve the issue and restore service as quickly as possible. Updates will be posted to status.pitt.edu.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.

Nov 22, 08:14 EST
Resolved - Pitt IT's monitoring confirms that the service provider has fully resolved the issue.
Nov 23, 12:04 EST
Monitoring - The service provider has taken steps to mitigate the issue and restore service. Pitt IT continues to monitor the service and will post additional updates as needed.
Nov 22, 13:09 EST
Identified - Pitt IT is aware of a service provider issue that is affecting the ability of users to submit Salesforce customer request forms. Affected forms include some Help Desk request forms, COVID vaccination status forms, recruiting information request forms, Panther Central forms, and some Human Resources forms.

Pitt IT is working with the service provider to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu.

Nov 22, 12:19 EST
Completed - The scheduled maintenance has been completed.
Nov 23, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 11:00 EST
Scheduled - Apogee — Pitt Information Technology’s partner and service provider for Residence Hall Wi-Fi (MyResNet) — has scheduled network maintenance from 10 to 11 a.m. on Wednesday, Nov. 23. MyResNet service will be unavailable for up to thirty minutes during the maintenance period.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Nov 16, 10:25 EST
Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 21:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 19:00 EST
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on all floors of Salk Hall during scheduled network maintenance from 9 to 11 p.m. on Tuesday, Nov. 22.

A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022novmaintenance

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.

Nov 18, 16:39 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:00 EST
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 30 minutes at the University of Pittsburgh’s Bradford and Titusville campuses during scheduled network maintenance from 5 to 6 a.m. on Tuesday, Nov. 22.

A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022novmaintenance

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.

Nov 18, 16:45 EST
Nov 21, 2022
Completed - The scheduled maintenance has been completed.
Nov 21, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:00 EST
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on floor 7 of the Cathedral of Learning and all floors of 5051 Centre Avenue (The Assembly) during scheduled network maintenance from 9 to 11 p.m. on Monday, Nov. 21.

A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022novmaintenance

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.

Nov 18, 16:37 EST