IT Service Status
All Systems Operational
Account Management Operational
Box (pitt.box.com) Operational
Central Directory Service (CDS) Operational
Cognos Operational
CourseWeb (Blackboard Learn) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Lynda Online Learning Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Skype for Business Operational
Office ProPlus Operational
My Pitt website Operational
my.pitt.edu Operational
AskCathy Service Discovery Operational
Online Survey System (Qualtrics) Operational
PittNet Wi-Fi and Wired Networks Operational
Eduroam Operational
PittNet Guest Wi-Fi Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
WIRELESS-PITTNET-FAST Operational
PittNet Gaming Network Operational
NotifyU Text Messaging Service Operational
Pitt App Store Operational
Pitt on the Hub (online software store) ? Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Print Operational
Pitt Video (Panopto) Operational
Pitt VPN (Pulse Secure) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Voice Services / Telecommunications Operational
Digital Voice / Unified Communications (Skype for Business) Operational
Telecommunications (Avaya) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance Scheduled for Aug. 3; No Service Disruption Expected Aug 3, 23:00 - Aug 4, 07:00 EDT
Network maintenance for the Pittsburgh campus has been scheduled during the University’s standard downtime period on Saturday, Aug. 3. Maintenance begins at 11 p.m. and will conclude by 7 a.m. on Sunday, Aug. 4.

No service disruption is anticipated. However, should an unexpected service disruption occur, information will be posted to the University’s IT Service Status Dashboard (status.pitt.edu).

If you encounter any network issues after the maintenance period, please report them as soon as possible to the 24/7 IT Help Desk at 412-624-HELP (4357).
Posted on Jul 24, 16:48 EDT
Past Incidents
Aug 20, 2019
Service Provider Issue Affecting Access to Student Information System (PeopleSoft)
Resolved - Sierra-Cedar has resolved the issue that affected access to the Student Information System (PeopleSoft) earlier this morning. Full service has been restored
Aug 20, 10:33 EDT
Investigating - Sierra-Cedar is experiencing an issue affecting access to the Student Information System (PeopleSoft) and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Aug 20, 08:42 EDT
Aug 19, 2019

No incidents reported.

Aug 18, 2019
Change Affects Use of External Passwords with Box on August 17-18
Completed - The scheduled maintenance has been completed.
Aug 18, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 23:00 EDT
Scheduled - Maintenance to Cloud Collaboration (Box) is scheduled to begin at 11 p.m. on Saturday, Aug. 17, and end at 7 a.m. on Sunday, Aug. 18. Following this maintenance, logging in will require using Pitt Passport Multifactor Authentication (Duo Mobile) and your University Computing Account username and password. This change affects users who log in to Box with an external password, but it does not affect Box FTP users.

Service downtime is not anticipated. However, your next login will require Pitt Passport Multifactor Authentication and your University Computing Account credentials.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have questions regarding this announcement.
Aug 15, 14:41 EDT
Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019
CDS Maintenance to Affect Several University Services Aug. 10–11
Completed - The scheduled maintenance has been completed.
Aug 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 23:00 EDT
Scheduled - Maintenance on the University’s Central Directory Service (CDS) will affect several enterprise systems from 11 p.m. on Saturday, Aug. 10, through 2 a.m. on Sunday, Aug. 11.

The following services will be unavailable during the maintenance period:

• Account Management System (accounts.pitt.edu), including password changes and new account activations
• Parchment Transcript Request system
• Panther Central ID Center, including new ID card activations
• Find People (find.pitt.edu)
• UPMC health plan information via MyHealth Access
• Some online help forms at technology.pitt.edu

If work is completed ahead of schedule, affected systems will be returned to service earlier and an announcement will be posted to technology.pitt.edu. This maintenance is necessary to maintain the stability and reliability of CDS.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Aug 1, 13:37 EDT
Service Provider Maintenance Scheduled for Lecture Capture (Pitt Video/Panopto) on Aug. 10
Completed - The scheduled maintenance has been completed.
Aug 11, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:00 EDT
Scheduled - Panopto—the service provider for Lecture Capture—will be unavailable during scheduled maintenance for three hours beginning at 9 p.m. on Saturday, Aug. 10, outside the University’s standard downtime period. Users will not be able to access recordings or upload new videos during the maintenance period.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have questions regarding this announcement.
Aug 1, 16:50 EDT
Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019
Issue Affecting My Pitt Access
Resolved - The issue that affected access to My Pitt (my.pitt.edu) earlier today has been resolved. Full service has been restored.
Aug 7, 12:50 EDT
Investigating - An issue is affecting access to My Pitt (my.pitt.edu) for some University users.

Pitt Information Technology is working to resolve the issue as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Aug 7, 11:08 EDT
Aug 6, 2019

No incidents reported.

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