All Systems Operational

Canvas Operational
Learning Management System Operational
Pitt Professional Operational
Email and Calendar (Microsoft Outlook) Operational
Emergency Notification Service (ENS) Operational
Login Services Operational
Central Directory Service (CDS) Operational
Duo Multifactor Authentication Operational
Enterprise Active Directory Operational
Pitt Passport Single Sign-On Operational
Microsoft Teams Operational
PeopleSoft/HighPoint CX (Student Information System) Operational
PRISM Operational
Wired and Wi-Fi Networks Operational
MyResNet (Boldyn Residential Wi-Fi) Operational
PittNet Wired Network Operational
Eduroam Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Zoom Zoom Rooms Operational
Zoom Chatbot Operational
Academic Technologies Operational
Degree Planner Operational
LinkedIn Learning Operational
Pitt Video (Panopto) Operational
Qualtrics Online Survey System Operational
Schedule Builder Operational
Top Hat Operational
Accounts, Access, and Information Security Operational
1Password Password Manager Operational
Account Management (accounts.pitt.edu) Operational
Digital Certificates Operational
Federated Authorization Operational
Find People (find.pitt.edu) Operational
Namecoach Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Security Awareness Training (KnowBe4) Operational
Security Vulnerability Assessment (Burp Suite) Operational
Threat Protection Operational
Administrative and Business Systems Operational
DocuSign Operational
IT Billing System (PCR-360) Operational
Perceptive Content Operational
ProShip Operational
Salesforce ERM/CRM Operational
Salesforce Marketing Cloud Operational
Salesforce Recruiting Operational
Salesforce Service Desk Operational
Student Payment System (PittPAY) Operational
Symplectic Elements Operational
TeamDynamix Operational
Communication and Collaboration Operational
Box Uploads/Downloads Operational
Campaign Monitor Operational
Campus Information (University Operators) Operational
Electronic Fax Service (eFax) Operational
Enterprise Digital Signage Operational
Google Workspace Operational
Mailman Mailing Lists Operational
Microsoft 365 Operational
Microsoft OneDrive Operational
Microsoft SharePoint Operational
myPitt (my.pitt.edu) Operational
Namecoach Operational
NotifyU (Rave) Operational
Pitt Mobile Operational
Pitt Workspace Reservations System (Eptura Engage - formerly Condeco) Operational
Voice and Data Services (Telephony) Operational
Data, Reporting, and Analytics Operational
Alteryx Operational
Data Warehouse Operational
Oracle Analytics Cloud Operational
Tableau Operational
Generative AI Tools Operational
Claude for Education Operational
Google Gemini Operational
Google NotebookLM Operational
Microsoft 365 Copilot Chat Operational
PittGPT Operational
Human Resources and Financial Systems Operational
Concur Travel & Expense Operational
Oracle Planning and Budget Cloud Solution (PBCS) Operational
PantherExpress (Jaggaer) Operational
Pitt Worx Operational
Talent Center Operational
Vincent Payment Solutions Operational
IT Support Services Operational
Drop-In Support Operational
Health Sciences Service Desk Operational
Secure Remote Support (BeyondTrust) Operational
Technology Help Desk Operational
Network, Hosting, and Storage Operational
Archiving Services Operational
Cloud Services and Solutions Operational
Enterprise Data Storage Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon) Operational
Enterprise Server Hosting Operational
Enterprise Web Hosting (AFS, EWI, Pantheon) Operational
Firewall Operational
GitHub Enterprise Operational
IP Address Management (IPAM) Operational
PittNet VPN (GlobalProtect) Operational
Secure Research Enclave (SRE) Operational
Printing, Desktop and Mobile Computing, and Software Operational
Computing Labs / Virtual Lab Operational
Enterprise Device Management Operational
Enterprise Virtual Desktop Hosting Operational
Pitt on the Hub (online software store) Operational
PittPrint Operational
Software Download Service (software.pitt.edu) Operational
Research Operational
Enterprise Data Transfer Operational
InfoReady Review Operational
LabArchives Operational
Overleaf Operational
Research Computing and Data (RCD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cancelled: Perceptive Content Unavailable Briefly This Evening May 18, 2026 17:00-19:00 EDT

Update - Perceptive Content remains available and no further maintenance periods are scheduled at this time.
May 18, 2026 - 16:17 EDT
Update - Web client access to Document Management (Perceptive Content) has been restored. The maintenance window previously scheduled from 5 to 7 p.m. today has been cancelled, and no further action is required. This update is also reflected on status.pitt.edu.

Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you have questions.
May 18, 2026 - 16:16 EDT
Scheduled - As we continue to restore full access to Document Management (Perceptive Content) after this weekend's upgrade, please be aware that the system will be unavailable between 5 and 7 p.m. today to accommodate additional server maintenance. You may resume work in the system after 7 p.m.

Thank you for your continued patience. Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you have questions.
May 18, 2026 - 14:02 EDT

Overnight Network Maintenance June 4, 11, 18, 25, and July 2, 9 Impacts Multiple Locations Jun 4, 2026 20:00 - Jun 5, 2026 04:00 EDT

Pitt Digital will be performing network infrastructure upgrades during six overnight maintenance windows in June and July from 8 p.m. to 4 a.m.

During these periods, the buildings listed below may experience one or more brief, intermittent interruptions — typically around 15 minutes — to PittNet Wi-Fi, wired connectivity, telephony, and related network services, including internet access to cloud providers and external resources, as well as remote access via PittNet Virtual Private Network (GlobalProtect). MyResNet Wi-Fi service is not impacted.

Thursday, June 4 (8 p.m. – 4 a.m.)
• Biomedical Science Tower 3
• Lawrence Hall
• Salk Hall
• Sterling Plaza
• Sutherland Hall
• Thackeray Hall
• William Pitt Union

Thursday, June 11 (8 p.m. – 4 a.m.)
• Allegheny Observatory
• Barco Law Building
• Bellefield Professional Building
• BioForge
• Bouquet Gardens
• Bridgeside Point II
• Center for Biotechnology and Bioengineering
• CMU Entertainment Technology Center
• Fifth & Halkett
• Forbes Pavilion
• Forbes Tower
• Frick Fine Arts
• Gold Building (3343 Forbes Avenue)
• Hieber Building
• Hillman Library
• Keystone Building
• Loeffler Building
• McGowan Institute for Regenerative Medicine
• Mervis Hall
• New Granada Theater
• Oakland Apartments
• Park Plaza
• Parkvale Building
• Plum Borough
• Posvar Hall
• Property Management Basement
• Residence Inn Bigelow
• Riviera Building
• Sennott Square
• Southside Sports Complex
• Southside Works Box Office
• The Pittsburgh Technology Center

Thursday, June 18 (8 p.m. – 4 a.m.)
• Alumni Hall
• Bakery Square
• Baum Boulevard
• Bellefield Hall
• Cathedral of Learning
• Center Plaza
• Clapp Hall
• Community Engagement Center-Homewood
• Craig Hall
• Crawford Hall
• Energy Innovation Center
• Forbes-Craig Apartments
• Heinz Chapel
• Information Sciences Building
• Langley Hall
• Lexington Tech Park
• Life Sciences Annex
• Melwood Maintenance Building
• Music Building
• Ruskin Hall
• Schenley Place
• Stephen Foster Memorial
• The Assembly (5051 Center Avenue)
• Thomas Boulevard
• VA Pittsburgh Healthcare System
• Webster Hall

Thursday, June 25 (8 p.m. – 4 a.m.)
• Allen Hall
• Amos Hall
• Benedum Hall
• Campus Recreation and Wellness Center
• Falk School
• Fraternity Housing Complex
• Gardner Steel Conference Center
• Irvis Hall
• Nordenberg Hall
• O’Hara Student Center
• Old Engineering Hall
• Panther Hall
• Soldiers & Sailors Memorial Hall
• Space Research Coordination Center
• Thaw Hall
• University Club
• University Hall
• Van de Graaff Building

Thursday, July 2 (8 p.m. – 4 a.m.)
• Arena & Sports Performance Center
• Brackenridge Hall
• Bruce Hall
• Carrillo Street Steam Plant
• Charles L. Cost Sports Center
• Crabtree Hall
• Darragh Street Apartments
• Eureka Building
• Fitzgerald Field House
• Holland Hall
• Litchfield Towers A/B/C
• Lothrop Hall
• McCormick Hall
• Murdoch Building
• Oak Hill Commons
• Petersen Events Center
• Petersen Sports Complex
• Public Health Building
• Public Safety Building
• Scaife Hall
• Towerview Garage
• Trees Hall
• Upper Campus Central Utility Plant
• Victoria Building

Thursday, July 9 (8 p.m. – 11:59 p.m.)
• Pittsburgh campus
• Regional campuses

Pitt Digital scheduled these windows late at night after spring term to minimize disruption to campus operations. The team will monitor all maintenance and post updates to https://status.pitt.edu if significant changes or delays occur.

If any of these windows conflict with a critical activity in your area, or if you experience issues or have questions, please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357).
Posted on May 28, 2026 - 11:44 EDT

Digital Certificates Processing Unavailable June 6 Jun 6, 2026 05:00-17:00 EDT

Sectigo, the vendor providing Digital Certificates for the University, has scheduled maintenance on Saturday, June 6, from 5 a.m. to 5 p.m. ET, during which time new digital certificate requests cannot be processed.

If you have certificates expiring around June 6 or expect to need a new certificate, please submit requests to https://services.pitt.edu/TDClient/33/Portal/Requests/Service/66/Digital-Certificates/Request in advance to the Technology Help Desk for server certificates, or through Manage My Account at https://accounts.pitt.edu/ for personal certificates.

Existing, active certificates will not be affected.

We will post updates to https://status.pitt.edu/. Please contact the Technology Help Desk at 412-624-HELP (4357) if you have questions related to this maintenance.
Posted on Jun 01, 2026 - 14:37 EDT

Enhancing Login Encryption on June 6 Jun 6, 2026 21:00-22:00 EDT

In alignment with Microsoft's move to stronger encryption standards, Pitt Digital will begin blocking an outdated login encryption method called RC4 at the University on Saturday, June 6. This change helps protect account security for the Pitt community.

This change should have no impact on students, faculty, and staff. Pitt Digital proactively identified and worked directly with the very small number of account owners still using RC4 to ensure they are updated and well prepared for a smooth transition.

Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you have questions.
Posted on Jun 01, 2026 - 16:41 EDT

Student Information System Unavailable This Weekend During Maintenance Jun 6, 2026 23:00 - Jun 7, 2026 07:00 EDT

PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) may be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, June 6, at 11 p.m. until Sunday, June 7, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

This maintenance is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on June 6. Incomplete entries will be terminated without notice when the system goes offline.

The maintenance period has been scheduled by Pitt Digital in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt Digital has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bob Treloar, Pitt Digital’s manager of student systems.
Posted on Jun 01, 2026 - 08:44 EDT
Jun 1, 2026

No incidents reported today.

May 31, 2026
Talent Center Unavailable May 29 - 31 During Extended Weekend Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 17:00 EDT
Scheduled - Talent Center will be unavailable from Friday, May 29, at 5 p.m. until Sunday, May 31, at noon while the system receives enhancements. The maintenance period was determined by the HCM Solutions Team.

The HCM Solutions Team has completed checks to ensure that the system is ready for the maintenance. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please submit a ticket to the Technology Help Desk online at https://pi.tt/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Rachel Kanczes, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
May 21, 11:11 EDT
May 30, 2026
Issue Affecting Access to Enterprise Data Storage
Resolved - Pitt Digital has worked with the vendor to resolve the issue. Full service has been restored.

We continue to monitor the service closely to ensure continued reliability and stability. If you encounter any additional enterprise data storage issues, please report them to the Technology Help Desk.
May 30, 03:39 EDT
Update - Pitt Digital continues working with the vendor to resolve the issue and restore full service.
May 30, 03:12 EDT
Investigating - Pitt Digital is aware of an issue that is affecting access to Enterprise Data Storage (Dell Isilon), the University’s enterprise storage platform for hosting unstructured data, including file system data, audio, video, and business applications.

We are working with the vendor to resolve the issue and restore service as quickly as possible. Updates will be posted to status.pitt.edu as more details become available.
May 30, 02:15 EDT
May 29, 2026
Salesforce Marketing Cloud Briefly Unavailable Overnight May 29 for Vendor Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 23:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 23:40 EDT
Scheduled - Salesforce Marketing Cloud will be unavailable between approximately 11:40 and 11:55 p.m. on Friday, May 29, while the vendor performs scheduled system maintenance.

All automated workflows and messaging activity will be queued while maintenance is in progress and will resume once it has been completed. In addition, Cloud Pages and some API services will not be available during the maintenance period.

Although not required, the vendor recommends pausing automations, sends, and related activities before ‌maintenance begins.

Pitt Digital will closely monitor the upgrade in coordination with the vendor. If issues arise or the outage extends beyond the scheduled window, updates will be posted to https://status.pitt.edu.
May 27, 14:53 EDT
May 28, 2026

No incidents reported.

May 27, 2026
Late Evening Network Maintenance on May 22, 27 Impacts Multiple Locations
Completed - The scheduled maintenance has been completed.
May 27, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 EDT
Scheduled - PittNet wired and Wi-Fi service will be briefly interrupted in several locations on the Pittsburgh campus as part of the summer network upgrade initiative on May 22 and 27, from 9-11 p.m. on each date.

This maintenance is part of Pitt Digital’s network modernization initiative to install nearly 4,000 new Wi-Fi access points and upgrade wired network connections across the Pittsburgh campus. Learn more at digital.pitt.edu/wifi.

The following locations may experience interruptions to PittNet Wi-Fi, wired connectivity, telephony, and other network connectivity for up to 15 minutes during each window. MyResNet Wi-Fi service is not affected and will remain available at residence halls.

Friday, May 22, 9-11 p.m.
• BioForge
• Biomedical Science Tower
• Biomedical Science Tower 3
• BST South
• Bridgeside Point Building II
• Chevron Science Center
• Fifth & Halkett
• Southside Sports Complex
• South Side Works Box Office
• The Riviera

Wednesday, May 27, 9-11 p.m.
• Biomedical Science Tower
• Biomedical Science Tower 3
• BST South
• Chevron Science Center

Pitt Digital scheduled these windows during the end of term to minimize impact on daily operations. The team will monitor all maintenance and post updates to status.pitt.edu if significant changes or delays occur.

If any of these windows conflict with a critical activity in your area, or if you experience issues or have questions, please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357).
May 18, 15:54 EDT
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026
Student Information System Unavailable This Weekend During Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:00 EDT
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) may be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, May 23, at 11 p.m. until Sunday, May 24, at 8 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

Released by Oracle/PeopleSoft, this update delivers bug fixes, regulatory changes, security enhancements, and is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. On occasion, users may notice slight changes to the application’s look and feel, but functionality typically remains the same.

Be sure to complete all of your work and exit the system before 11 p.m. on May 23. Incomplete entries will be terminated without notice when the system goes offline.

The maintenance period has been scheduled by Pitt Digital in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.
Pitt Digital has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bob Treloar, Pitt Digital’s manager of student systems.
May 18, 07:56 EDT
May 23, 2026
Some Enterprise Systems Unavailable Overnight May 22-23 During Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:00 EDT
Scheduled - Several enterprise systems will be unavailable for several hours between 9 p.m. on Friday, May 22, and 7 a.m. on Saturday, May 23, while Pitt Digital performs system maintenance on the University’s Central Directory Service (CDS). This maintenance will not affect logins to your devices or logins to most University services.

These services may be unavailable for up to two hours during the maintenance:

• Account Self-Service (accounts.pitt.edu), including password changes and new account activations
• Panther Central ID Center, including new ID card activations
• Find People (find.pitt.edu)
• Some online help forms at digital.pitt.edu

Users do not need to take any action before or after the maintenance. The maintenance window was scheduled by Pitt Digital after spring term to minimize any potential disruption to the Pitt community, and is part of vendor-recommended quarterly patching to ensure the continued reliability and stability of the system.

Pitt Digital has completed checks to ensure that the system is ready for the upgrade and will be actively engaged throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to https://status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1- 412-624-HELP (4357) if you experience any issues or have any questions regarding this upgrade.
May 20, 09:48 EDT
May 22, 2026
Late Evening Network Maintenance on May 22, 27 Impacts Multiple Locations
Completed - The scheduled maintenance has been completed.
May 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:01 EDT
Scheduled - PittNet wired and Wi-Fi service will be briefly interrupted in several locations on the Pittsburgh campus as part of the summer network upgrade initiative on May 22 and 27, from 9-11 p.m. on each date.

This maintenance is part of Pitt Digital’s network modernization initiative to install nearly 4,000 new Wi-Fi access points and upgrade wired network connections across the Pittsburgh campus. Learn more at digital.pitt.edu/wifi.

The following locations may experience interruptions to PittNet Wi-Fi, wired connectivity, telephony, and other network connectivity for up to 15 minutes during each window. MyResNet Wi-Fi service is not affected and will remain available at residence halls.

Friday, May 22, 9-11 p.m.
• BioForge
• Biomedical Science Tower
• Biomedical Science Tower 3
• BST South
• Bridgeside Point Building II
• Chevron Science Center
• Fifth & Halkett
• Southside Sports Complex
• South Side Works Box Office
• The Riviera

Wednesday, May 27, 9-11 p.m.
• Biomedical Science Tower
• Biomedical Science Tower 3
• BST South
• Chevron Science Center

Pitt Digital scheduled these windows during the end of term to minimize impact on daily operations. The team will monitor all maintenance and post updates to status.pitt.edu if significant changes or delays occur.

If any of these windows conflict with a critical activity in your area, or if you experience issues or have questions, please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357).
May 18, 15:52 EDT
Vendor Issue Affecting Use of Gmail App with Pitt Email
Resolved - Google reports that its engineering team has identified the issue and released a new version of the Gmail Android application to the Google Play Store, which contains a fix.

Google advises those who are currently encountering this issue to upgrade to the latest version of the Gmail Android app. Users operating on the new app version will be able to successfully log in and sync their accounts.
May 22, 15:19 EDT
Update - Google reports that its engineering team has identified the issue and started rolling out a new version of Gmail Android release that contains the fix. Users already on the new app version will be able to Log In and Sync their accounts successfully. Google will provide its next update on Thursday. We will post more details to status.pitt.edu at that time.
May 20, 11:07 EDT
Update - Google reports they have identified the issue and are working on a fix. Updates will continue to be posted to status.pitt.edu.
May 19, 11:20 EDT
Update - Google is aware of the issue affecting the Gmail app on Android devices and continues working to resolve it. Pitt Digital will post updates to status.pitt.edu as Google makes more information available.
May 18, 08:52 EDT
Identified - Pitt Digital is aware of a vendor issue that is affecting the ability of some individuals to connect the Gmail app on their Android device to their Pitt Email account. Individuals affected by the issue see an error message when attempting to use the Gmail app with their Pitt Email.

The vendor is aware of the issue, which affects customers beyond the University of Pittsburgh. As a workaround, individuals can use the Microsoft Outlook app to access their Pitt Email on Android devices (for details, see our Knowledge Base article at https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=3674). Pitt Email can also be accessed through a web browser by logging in to myPitt (my.pitt.edu) and selecting Pitt Email.

Updates about this issue will be posted to status.pitt.edu as more details become available.
May 15, 10:46 EDT
May 21, 2026
Resolved: Issue Affected PittNet Wi-Fi Service in Pittsburgh Campus Locations
Resolved - Monitoring confirms the issue has been resolved.
May 21, 12:09 EDT
Investigating - Pitt Digital has resolved a network issue that affected PittNet Wi-Fi service in buildings on the Pittsburgh campus earlier this morning. PittNet wired service and MyResNet Wi-Fi were not affected. The issue has been addressed and full service has been restored.

The service interruption was caused by an issue with the University’s legacy wireless hardware, which is being replaced and upgraded as part of Pitt Digital’s network modernization initiative.

Pitt Digital continues to closely monitor the service to ensure continued reliability and stability. We are committed to providing the best possible support to the University community and apologize for any disruptions caused by this outage. Additional updates will be posted to status.pitt.edu as needed.
May 21, 08:18 EDT
May 20, 2026
May 19, 2026
May 18, 2026
PantherExpress Unavailable Tonight, May 18, 8–9 p.m.
Completed - The scheduled maintenance has been completed.
May 18, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 EDT
Scheduled - PantherExpress will be unavailable tonight, May 18, from 8–9 p.m. for scheduled maintenance. Please complete all transactions, save your work, and exit the system before 8 p.m. Any unsaved work will be lost when the system goes offline.

This maintenance is necessary to maintain system performance and reliability. The PantherExpress Team will monitor the upgrade in coordination with the vendor (Jaggaer). If issues arise or the outage extends beyond the scheduled window, updates will be posted to https://status.pitt.edu.

For questions, contact Purchase, Pay & Travel Customer Service at pptcustomerservice@cfo.pitt.edu. This work is being managed by Megan Fetsko, Pitt IT Enterprise Applications.
May 18, 12:26 EDT
Perceptive Content Unavailable May 15-18 During Upgrade
Completed - The scheduled maintenance has been completed.
May 18, 08:00 EDT
Verifying - We are pleased to announce that the Document Management (Perceptive Content) upgrade has been completed ahead of schedule. All functionality is now available for use; however, users are temporarily unable to log in to the web client.

The vendor is aware of the issue and will restore web client access as soon as possible on Monday morning, May 18. In the interim, all users can continue to log in to Perceptive Content using the desktop client. Normally scheduled workflows that were paused during the maintenance window have resumed and should now be caught up.

An update will be posted to status.pitt.edu once access to the web client has been restored. Thank you for your partnership in this important maintenance. Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you have questions related to this upgrade.
May 17, 13:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:00 EDT
Scheduled - Document Management (Perceptive Content) is getting a modernized full-text search and improved user experience. The service will be unavailable from Friday, May 15, at 5 p.m., through Monday, May 18, at 8 a.m., while the vendor performs an extended upgrade.
 
Users must complete all transactions and exit the system before 5 p.m. on Friday, May 15. Any incomplete transactions, including in-process reports, will be lost when the system goes offline. Normally scheduled workflows will be paused during the maintenance window, and the information will not be lost. After the upgrade, workflows will resume and catch up.
 
A software upgrade will need to be downloaded and installed no earlier than Friday, May 15, by users or their RC Admin. Before the upgrade, users should review the preparation steps the KB article to determine the right update path for their device or the devices they manage. To ensure a successful upgrade, Pitt Digital will be hosting information sessions in the week preceding the upgrade.
 
This maintenance window was scheduled by Pitt Digital as part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system.
 
Pitt Digital will email known users directly with this information. Pitt Digital has completed checks to ensure that the system is ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to https://status.pitt.edu/. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
 
Please share this information with others in your department as appropriate. Thank you for your attention to this important maintenance. Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you have questions related to this upgrade.
Apr 22, 16:12 EDT
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