All Systems Operational
Account Management Operational
Alteryx Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Authentication (OAuth 2.0 / JWT) Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Document Management (Perceptive Content) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Find People (find.pitt.edu) Operational
InfoReady Review Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Oracle EPM (PBCS and others) Operational
PBCS, Grants, Tuition, Operating PCM Operational
PantherExpress (Jaggaer) Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
PittNet VPN (Pulse Secure) Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
Pitt Print Operational
Pitt Worx Operational
PittPAY Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Vincent Payment Solutions Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Workspace Reservation System (Condeco) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during vendor maintenance scheduled for the Student Information System beginning at 7 p.m. on Saturday, March 25. This work is expected to last until 7 p.m. on Sunday, March 26. The systems will be returned to service earlier if work is completed ahead of schedule.

This routine maintenance is necessary to maintain the security, stability, and reliability of the Student Information System.

Please contact the 24/7 IT Help Desk at 412-623-HELP (4357) if you have any questions regarding this announcement.

Posted on Mar 20, 2023 - 11:10 EDT
Maintenance on the University’s Central Directory Service (CDS) and Cognos ― the University’s tool for enterprise reporting and ad hoc data querying ― will briefly affect several enterprise systems during the standard downtime period from 11 p.m. on Saturday, March 25, through 7 a.m. on Sunday, March 26.

Users will not be able to access the Cognos web interface or reporting functionality for about one hour while maintenance is in progress, and jobs scheduled to run during the maintenance period will not be completed.

In addition, these and other services may be unavailable for up to 45 minutes during the maintenance period:

• Account Self-Service (accounts.pitt.edu), including password changes and new account activations
• Find People (find.pitt.edu)
• Panther Central ID Center, including new ID card activations
• Parchment Transcript Request system
• Some online help forms at technology.pitt.edu
• UPMC health plan information via MyHealth Access

Affected systems will be returned to service earlier if work is completed ahead of schedule. This maintenance is necessary to maintain the stability and reliability of CDS and Cognos.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Posted on Mar 21, 2023 - 09:10 EDT
Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023
Resolved - Our monitoring confirms that the issue that affected Salesforce Marketing Cloud yesterday has been fully resolved.
Mar 22, 09:53 EDT
Monitoring - Pitt Information Technology is aware that an intermittent issue briefly affected access to ERM Recruiting (Salesforce Marketing Cloud) for some University users this afternoon.

Salesforce reports that it is taking steps to resolve the issue. Pitt Information Technology is monitoring the service and will update status.pitt.edu as more information becomes available.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Mar 21, 17:22 EDT
Mar 21, 2023
Mar 20, 2023

No incidents reported.

Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 EDT
Scheduled - PantherExpress, the University's eCommerce purchasing tool that links authorized University of Pittsburgh purchasers to University suppliers, will be unavailable during scheduled maintenance from 5 p.m. on Friday, March 17, through noon on Sunday, March 19.

Users should be sure to save all work, complete all transactions, and exit the system before 5 p.m. on March 17. Any work or transactions not completed will be terminated without notice when the system goes offline

For questions or concerns about PantherExpress, please contact Purchase, Pay & Travel Customer Service at pptcustomerservice@cfo.pitt.edu.

Mar 16, 15:30 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 13:37 EDT
Scheduled - Pitt Worx , the University’s human resources and payroll system, will be unavailable during scheduled maintenance from Friday, March 17 at 10 p.m. ET until Sunday, March 19 at 7 a.m. ET. During this time, employees will be unable to access Pitt Worx.

Those who need to submit time cards for the week of March 12-18 should plan to do so before or after the outage period; time cards cannot be submitted during the system outage. As a reminder, time cards must be submitted and approved by 12 noon on Monday, March 20.

For questions or concerns about Pitt Worx, please contact the Office of Human Resources .

Mar 13, 13:33 EDT
Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - This incident has been resolved.
Mar 17, 11:44 EDT
Update - Find People (find.pitt.edu) can once again be accessed outside of PittNet. Please note that after ten searches from outside the University's network, you will be required to wait ten minutes to complete another search.
Mar 17, 11:44 EDT
Monitoring - Pitt Information Technology has implemented a temporary security measure that requires a connection to PittNet to access Find People (find.pitt.edu). Students, faculty, and staff can access Find People by connecting to PittNet Wi-Fi or PittNet wired when on campus, or by using PittNet VPN (GlobalProtect) or PittNet VPN (Ivanti/Pulse Secure) when off campus or in an area without PittNet.

Pitt IT implemented this temporary measure on Saturday, Mar. 12, to mitigate repeated attacks on the University’s network. Pitt IT will share additional updates soon.

In the meantime, please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Mar 13, 12:59 EDT
Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 00:05 EDT
Scheduled - OneCampus, the service provider for My Pitt (http://my.pitt.edu), has scheduled a minor production update for OneCampus Version 2 on Wednesday 3/15/2023 at midnight ET.

No service disruptions are anticipated during the maintenance period.

Should a service disruption occur, information will be posted tostatus.pitt.edu (http://status.pitt.edu/). Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Mar 15, 11:22 EDT
Mar 15, 2023

No incidents reported.

Mar 14, 2023
Resolved - The service provider has taken steps to resolve the issue that affected some Oracle forms within PRISM yesterday. Full service has been restored.
Mar 14, 10:23 EDT
Identified - Pitt Information Technology is aware of an intermittent issue that is affecting the ability of some individuals to use Oracle Forms within PRISM, the University’s enterprise financial and human resources system.

Pitt IT is working with the service provider to restore full service as soon as possible. Updates will be posted to status.pitt.edu as they become available.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Mar 13, 15:26 EDT
Mar 13, 2023
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Completed - The scheduled maintenance has been completed.
Mar 10, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:00 EST
Scheduled - Apogee — Pitt Information Technology’s partner and service provider for Residence Hall Wi-Fi (MyResNet) — has scheduled network maintenance from 8 a.m. to noon on Friday, Mar. 10.

MyResNet service will be intermittently unavailable on the second floor of 341 Darragh during the maintenance period.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Mar 3, 14:39 EST
Mar 9, 2023
Completed - The scheduled maintenance has been completed.
Mar 9, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 EST
Scheduled - Apogee — Pitt Information Technology’s partner and service provider for Residence Hall Wi-Fi (MyResNet) — has scheduled network maintenance from 8 a.m. to noon on Thursday, Mar. 9.

MyResNet service will be intermittently unavailable on floors 2, 3, and 4 of Tower B during the maintenance period.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Mar 3, 14:39 EST