In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 00:00 EDT
Jul 27, 2024 - 00:00 EDT
Scheduled - LabArchives, the University’s cloud-based Electronic Research Notebook service, will be unavailable during overnight vendor maintenance on Saturday, July 27, from 12:01 to 4 a.m. EDT.
Users should save their work and exit the system before the start of the maintenance period. Any data not saved, or processes not completed by midnight on Friday will be lost.
This routine maintenance for the LabArchives Notebook, Inventory, and Scheduler applications was scheduled by the vendor during time selected to minimize disruption to users. In the unlikely event that an issue or problem arises, the vendor will revert the system to its original configuration and Pitt IT will post an update to status.pitt.edu. https://status.pitt.edu/
Please submit a request to the Technology Help Desk https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if have any questions or experience issues related to this maintenance. This effort is being led by Diana Matusik of Pitt IT’s Enterprise Applications team.
Jul 27, 2024 00:00-04:00 EDT
Users should save their work and exit the system before the start of the maintenance period. Any data not saved, or processes not completed by midnight on Friday will be lost.
This routine maintenance for the LabArchives Notebook, Inventory, and Scheduler applications was scheduled by the vendor during time selected to minimize disruption to users. In the unlikely event that an issue or problem arises, the vendor will revert the system to its original configuration and Pitt IT will post an update to status.pitt.edu. https://status.pitt.edu/
Please submit a request to the Technology Help Desk https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if have any questions or experience issues related to this maintenance. This effort is being led by Diana Matusik of Pitt IT’s Enterprise Applications team.
Jul 27, 2024 00:00-04:00 EDT
Account Management
Operational
Alteryx
Operational
BeyondTrust Secure Remote Support
Operational
Box (pitt.box.com)
Operational
Box Content API
Operational
Box Uploads/Downloads
Operational
Box Login/SSO
Operational
Box Uploads/Downloads
Operational
Box Collaboration
Operational
Box Sharing (Shared Links)
Operational
Box Box Website
Operational
Box Login/SSO
Operational
Box Box Sync
Operational
Box Box Drive
Operational
Box FTP
Operational
Box Login/SSO
Operational
Box Uploads/Downloads
Operational
Central Directory Service (CDS)
Operational
Cognos
Operational
Concur Travel & Expense
Operational
Document Management (Perceptive Content)
Operational
Electronic Research Notebooks (LabArchives)
Under Maintenance
Email
Operational
Pitt Email and Calendar
Operational
Enterprise Spam and Virus Filter
Operational
Advanced Threat Protection
Operational
Mailing Lists (Mailman)
Operational
Emergency Notification Service (ENS)
Operational
Enterprise Active Directory (AD)
Operational
Enterprise Digital Signage
Operational
Enterprise Network File Storage (Andrew File System)
Operational
Enterprise Relationship Management (Salesforce)
Operational
ERM Service Desk (Salesforce Service Cloud)
Operational
ERM Knowledge (Salesforce Knowledge)
Operational
ERM Recruiting (Salesforce Marketing Cloud)
Operational
Enterprise Web Hosting (EWI, Pantheon, AFS)
Operational
eSignature Service (DocuSign)
Operational
Faculty Information System (Elements)
Operational
Find People (find.pitt.edu)
Operational
Google Workspace
Operational
InfoReady Review
Operational
IP Address Management (IPAM)
Operational
Learning Management System (Canvas)
Operational
Lecture Capture (Panopto/Pitt Video)
Operational
LinkedIn Learning
Operational
Microsoft Azure
Operational
Virtual Computing Lab
Operational
Virtual Desktops for Remote Work
Operational
Microsoft Office 365
Operational
Microsoft OneDrive
Operational
My Sites (SharePoint Online)
Operational
Office ProPlus
Operational
Teams
Operational
My Pitt website
Operational
my.pitt.edu
Operational
NameCoach
Operational
Online Survey System (Qualtrics)
Operational
Oracle Analytics Cloud (OAC)
Operational
NotifyU Text Messaging Service
Operational
Oracle EPM (PBCS and others)
Operational
PBCS, Grants, Tuition, Operating PCM
Operational
PantherExpress (Jaggaer)
Operational
Pitt Mobile (ReadyEducation)
Operational
Pitt on the Hub (online software store)
?
Operational
PittNet Wi-Fi and Wired Networks
Operational
PittNet Wired Network
Operational
PittNet Wi-Fi
Operational
Pitt Guest Wi-Fi
Operational
PittNet Gaming Network
Operational
Eduroam
Operational
GlobalProtect VPN
Operational
Pitt Passport
Operational
Single Sign-On
Operational
Multifactor Authentication (Duo)
Operational
Pitt Password Manager (LastPass)
Operational
PittPAY
Operational
Pitt Print
Operational
Pitt Professional
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Operational
Pitt Worx
Operational
PRISM
Operational
Residence Hall Wi-Fi (MyResNet)
Operational
Security Alerts (phishing scams, new vulnerabilities, etc.)
Operational
Software Download Service
Operational
Student Information System (PeopleSoft)
Operational
Tableau
Operational
Talent Center
Operational
TeamDynamix
Operational
Vincent Payment Solutions
Operational
Vendor-Hosted Websites
Operational
Voice Services / Telecommunications
Operational
Telecommunications (Avaya)
Operational
Digital Voice / Unified Communications (Teams)
Operational
Workspace Reservation System (Condeco)
Operational
Zoom Video Conferencing
Operational
Zoom Web Portal
Operational
Zoom Zoom Video Webinars
Operational
Zoom Zoom Meetings
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Chat
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Firewall Upgrade on July 27; No Disruptions Expected
Jul 27, 2024 23:00 - Jul 28, 2024 07:00 EDT
Pitt Information Technology is upgrading network firewall software associated with Microsoft Azure services from 11 p.m. on Saturday, July 27, to 3 a.m. on Sunday, July 28.
Although no service disruptions are anticipated, Pitt IT encourages you to report any issues to the Technology Help Desk at +1-412-624-HELP (4357).
Checks have been completed to ensure that the system is ready for the upgrade. Pitt IT will be monitoring services and actively engaged with the vendor (Palo Alto) throughout the upgrade. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the event of a service disruption, updates will be provided at status.pitt.edu.
Pitt IT has scheduled this maintenance as part of its ongoing initiative to replace network firewalls on all campuses with next-generation firewalls to enhance performance, strengthen security, and realize cost savings for the University.
Please submit a ticket to the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this maintenance. This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Posted on Jul 24, 2024 - 10:11 EDT
Although no service disruptions are anticipated, Pitt IT encourages you to report any issues to the Technology Help Desk at +1-412-624-HELP (4357).
Checks have been completed to ensure that the system is ready for the upgrade. Pitt IT will be monitoring services and actively engaged with the vendor (Palo Alto) throughout the upgrade. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the event of a service disruption, updates will be provided at status.pitt.edu.
Pitt IT has scheduled this maintenance as part of its ongoing initiative to replace network firewalls on all campuses with next-generation firewalls to enhance performance, strengthen security, and realize cost savings for the University.
Please submit a ticket to the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this maintenance. This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Posted on Jul 24, 2024 - 10:11 EDT
Student Information System Undergoing Maintenance This Weekend
Jul 27, 2024 23:00 - Jul 28, 2024 08:00 EDT
PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, July 27 at 11 p.m. until Sunday, July 28 at 8 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.
Released by Oracle/PeopleSoft, the update delivers bug fixes, regulatory changes, security, and enhancements, and is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. On occasion, users may notice slight changes to the application’s look and feel, but functionality typically remains the same.
Be sure to complete all of your work and exit the system before 11 p.m. on July 27. Incomplete entries will be terminated without notice when the system goes offline.
The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.
Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to status.pitt.edu. https://status.pitt.edu/ The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a request to the Technology Help Desk https://www.technology.pitt.edu/helprequest at +1- 412-624-HELP (4357) if you experience issues related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.
Posted on Jul 22, 2024 - 10:46 EDT
Released by Oracle/PeopleSoft, the update delivers bug fixes, regulatory changes, security, and enhancements, and is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. On occasion, users may notice slight changes to the application’s look and feel, but functionality typically remains the same.
Be sure to complete all of your work and exit the system before 11 p.m. on July 27. Incomplete entries will be terminated without notice when the system goes offline.
The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.
Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to status.pitt.edu. https://status.pitt.edu/ The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a request to the Technology Help Desk https://www.technology.pitt.edu/helprequest at +1- 412-624-HELP (4357) if you experience issues related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.
Posted on Jul 22, 2024 - 10:46 EDT
Early Morning Interruption for Self-Service and Lab Printing on Monday
Jul 29, 2024 06:45-07:00 EDT
On Monday, July 29, between 6:45 and 7 a.m., the PittPrint service will undergo a brief maintenance period as Pitt Information Technology updates software licenses. During this time, self-service printing and printing in campus computing labs may be unavailable for a few minutes. However, departmental printing services will not be impacted and will remain available.
This update is required by the vendor to help ensure high levels of availability and the continued reliability and stability of the PittPrint service.
Pitt IT has completed checks to ensure that PittPrint is ready for the update and will monitor progress during the maintenance. In the unlikely event that an issue or problem arises, rollback procedures are in place to ensure continuation of the service and updates will be provided at status.pitt.edu.
Please submit a ticket to the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this maintenance. This effort is being led by Anthony Peck, one of Pitt IT’s engagement leaders.
Posted on Jul 26, 2024 - 13:45 EDT
This update is required by the vendor to help ensure high levels of availability and the continued reliability and stability of the PittPrint service.
Pitt IT has completed checks to ensure that PittPrint is ready for the update and will monitor progress during the maintenance. In the unlikely event that an issue or problem arises, rollback procedures are in place to ensure continuation of the service and updates will be provided at status.pitt.edu.
Please submit a ticket to the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this maintenance. This effort is being led by Anthony Peck, one of Pitt IT’s engagement leaders.
Posted on Jul 26, 2024 - 13:45 EDT
Talent Center Unavailable Overnight July 29-30 During Maintenance
Jul 30, 2024 02:00-06:00 EDT
Talent Center will be unavailable during scheduled maintenance the early morning of July 30 from 2 to 6 a.m. while the vendor (Oracle) performs a system upgrade. The maintenance period was determined by the vendor’s maintenance schedule.
This planned outage will not impact the career sites.
The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at status.pitt.edu. https://status.pitt.edu
Please contact the Technology Help Desk online at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.
For questions or concerns about Talent Center, please submit an inquiry he Office of Human Resources. https://hr.pitt.edu/contact-ohr
Posted on Jul 16, 2024 - 16:38 EDT
This planned outage will not impact the career sites.
The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at status.pitt.edu. https://status.pitt.edu
Please contact the Technology Help Desk online at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.
For questions or concerns about Talent Center, please submit an inquiry he Office of Human Resources. https://hr.pitt.edu/contact-ohr
Posted on Jul 16, 2024 - 16:38 EDT
BeyondTrust SRS Unavailable Evening of July 31; New Jump Client Required
Jul 31, 2024 18:00-19:30 EDT
BeyondTrust Secure Remote Support (SRS) https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=314 will be unavailable while Pitt Information Technology performs maintenance on Wednesday, July 31, from 6 to 7:30 p.m. If remote IT support is required during this window, please utilize Microsoft Teams for screen sharing. Detailed instructions can be found in this Microsoft support article: https://support.microsoft.com/en-us/office/show-your-screen-during-a-meeting-90c84e5a-b6fe-4ed4-9687-5923d230d3a7
Please prioritize the deployment of the new Jump Client (version 23.3.5) to all new devices. It will become available in Microsoft Endpoint Configuration Manager (MECM) by end of day on Thursday, Aug. 1. Existing devices with the Jump Client installed will receive this update automatically.
This maintenance is necessary to implement important software updates that enhance the security of the BeyondTrust SRS service. Pitt IT selected the maintenance date and time to ensure that vendor support is immediately available during the maintenance period, should it be needed.
Pitt IT will closely monitor the maintenance process. If any issues arise, we will swiftly revert BeyondTrust SRS to its original configuration and update you via status.pitt.edu. http://status.pitt.edu/
Please submit a ticket to the Technology Help Desk https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan McConnell and Rick McIver of Pitt IT’s Information Security team.
Posted on Jul 17, 2024 - 11:57 EDT
Please prioritize the deployment of the new Jump Client (version 23.3.5) to all new devices. It will become available in Microsoft Endpoint Configuration Manager (MECM) by end of day on Thursday, Aug. 1. Existing devices with the Jump Client installed will receive this update automatically.
This maintenance is necessary to implement important software updates that enhance the security of the BeyondTrust SRS service. Pitt IT selected the maintenance date and time to ensure that vendor support is immediately available during the maintenance period, should it be needed.
Pitt IT will closely monitor the maintenance process. If any issues arise, we will swiftly revert BeyondTrust SRS to its original configuration and update you via status.pitt.edu. http://status.pitt.edu/
Please submit a ticket to the Technology Help Desk https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan McConnell and Rick McIver of Pitt IT’s Information Security team.
Posted on Jul 17, 2024 - 11:57 EDT