All Systems Operational
Account Management Operational
Alteryx Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Document Management (Perceptive Content) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Network File Storage (Andrew File System) Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Find People (find.pitt.edu) Operational
InfoReady Review Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Oracle EPM (PBCS and others) Operational
PBCS, Grants, Tuition, Operating PCM Operational
PantherExpress (Jaggaer) Operational
Pitt Mobile (ReadyEducation) Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
PittNet VPN (Pulse Secure) Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
PittPAY Operational
Pitt Print Operational
Pitt Professional ? Operational
Pitt Worx Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Talent Center Operational
Vincent Payment Solutions Operational
Vendor-Hosted Websites Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Workspace Reservation System (Condeco) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PRISM Unavailable March 23-24 During Overnight Maintenance Mar 23, 2024 23:00 - Mar 24, 2024 01:00 EDT
PRISM, the University of Pittsburgh’s enterprise financial system, will be unavailable during maintenance beginning Saturday, March 23, at 11 p.m., until Sunday, March 24, at 1 a.m. Be certain to complete all transactions (including printing) and exit PRISM before 11 p.m. on March 23. Incomplete transactions will be terminated without notice when the system goes offline. 
This maintenance is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems. The maintenance period was scheduled by Pitt Information Technology in consultation with Financial Operations and the Office of the Controller. The date and time were selected to be in the normal maintenance window so as to not interfere with normal business operations.

Pitt IT has completed checks to ensure that the system is ready for the update and will be performing the maintenance. Progress will be monitored along with our managed services provider OATC Inc. during the process. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and Pitt IT will post an update to status.pitt.edu. https://status.pitt.edu/

Please contact the Technology Help Desk https://www.technology.pitt.edu/247-it-help-desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Dan Mahaven of Pitt IT’s Network Engineering team.

Posted on Mar 18, 2024 - 10:42 EDT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:00 EDT
Scheduled - PantherExpress will be unavailable during a scheduled upgrade from 5 p.m. on Friday, March. 15, to noon on Sunday, March 17. Please complete transactions, save all work, and exit the system before 5 p.m. on Friday. Any unsaved work will be lost when the system goes offline.

This vendor-scheduled upgrade is required for migration to the latest software (Jaggaer version 24.1). For this upgrade, there will be no notable changes to the user interface.

The PantherExpress Team will be monitoring services and actively engaged with Jaggaer throughout the upgrade. Should any unexpected issue occur, Financial Operations has a contingency plan in place. In the unlikely event of a prolonged service outage, updates will be provided at status.pitt.edu.

For questions or concerns about PantherExpress, please contact Purchase, Pay & Travel Customer Service at pptcustomerservice@cfo.pitt.edu or +1-412-624-3578.

Mar 12, 08:57 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 EDT
Scheduled - The Pitt Worx system will be unavailable from Friday, March 15, at 10 p.m., until Sunday, March 17, at 7 a.m. ET while the vendor (Oracle) performs payroll maintenance. Those who need to submit timecards for the week of March 10–16 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by noon on Monday, March 18.

This maintenance period was determined according to Oracle’s payroll legislative patches schedule and includes system updates to legislative functions for local, state, and federal tax changes for 2024. These functionalities have been tested and approved for migration by Payroll department users.

The Pitt Worx Team, comprised of Payroll, HR, and Pitt Information Technology, has completed checks to ensure that the system is ready for the update and will be actively engaged with Oracle throughout the maintenance period. In the unlikely event of an issue, the Pitt Worx Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at status.pitt.edu.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by John Scifo, Pitt IT’s manager of enterprise HCM applications.

For questions about using Pitt Worx, please submit an inquiry to the Office of Human Resources.

Mar 11, 11:43 EDT
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 22:00 EDT
Scheduled - Pitt Information Technology has scheduled two network upgrades to be performed by Pitt IT and our vendor partner that will briefly affect PittNet network access late on March 12 and 13. MyResNet service is not affected.

On Tuesday, March 12, a brief interruption of several minutes between 11 p.m. and midnight:

• Affects both PittNet wired and Wi-Fi networks, including PittNet Guest Wi-Fi and Eduroam.
• Impacts network connectivity in Amos, Brackenridge, Bruce, David Lawrence, and Hollan Halls, as well as Litchfield Towers and the William Pitt Union.

Wednesday, March 13, an interruption of up to 30 minutes between 10 p.m. and midnight:

• Affects PittNet Wi-Fi networks, including PittNet Guest Wi-Fi and Eduroam.
• Impacts PittNet Wi-Fi connectivity across the Pittsburgh campus.

These maintenance periods were scheduled by Pitt IT in consultation with our partners in Panther Central to occur during the Spring Recess period to minimize any potential disruption to the Pitt community. The maintenance is part of vendor-recommended best practices to improve the security, performance, and reliability of the network. Individuals do not need to take any action after the maintenance periods are completed.

Pitt IT has completed checks to ensure that systems are ready for the update and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the vendor will revert to its original network configuration and Pitt IT will post an update to status.pitt.edu.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have questions regarding these maintenance periods. These efforts are being led by Lou Passarello, Pitt IT’s director of operations.

Mar 8, 09:39 EST
Mar 13, 2024
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 23:00 EST
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during routine maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 performed by the vendor, Sierra-Cedar, from 11 p.m. on Saturday, March 9, at 11 p.m. until Sunday, March 10, at 7 a.m.

Be sure to complete all work and exit the system before 11 p.m. on March 9. Incomplete entries will be terminated without notice when the system goes offline.

This update is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.

The maintenance window was scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Student Financial Services, and the Office of Admissions and Financial Aid.

Pitt IT has completed checks to ensure that the system is ready for the update and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to status.pitt.edu https://status.pitt.edu/. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please contact the Technology Help Desk https://www.technology.pitt.edu/247-it-help-desk at +1- 412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.

Feb 12, 16:01 EST
Completed - The scheduled maintenance has been completed.
Mar 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 23:00 EST
Scheduled - PRISM, the University of Pittsburgh’s enterprise financial system, will be unavailable during scheduled maintenance beginning Saturday, March 9, at 11 p.m. until Sunday, March 10, at 6 a.m. Be certain to complete all transactions (including printing) and exit PRISM before 11 p.m. on March 9. Incomplete transactions will be terminated without notice when the system goes offline.

This maintenance is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems. The maintenance period was scheduled by Pitt Information Technology in consultation with Financial Operations and the Office of the Controller. The date and time were selected to be in the normal maintenance window so as to not interfere with normal business operations.

To ensure a smooth transition, Pitt IT has completed checks to ensure that the system is ready for the update and will monitor progress while performing the work. Our managed services provider OATC Inc. will be performing the maintenance, and testing will be performed by OATC and Pitt IT after the network changes go into effect.

In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and Pitt IT will post an update to status.pitt.edu https://status.pitt.edu/.

Please contact the Technology Help Desk https://www.technology.pitt.edu/247-it-help-desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Brian Stengel, Pitt IT’s manager of ERP financial applications.

Feb 16, 10:09 EST
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 23:00 EST
Scheduled - Several enterprise systems will be unavailable for several hours between 11 p.m. on Friday, March 8, and 7 a.m. on Saturday, March 9, while Pitt Information Technology performs a system upgrade on the University’s Central Directory Service (CDS). This maintenance will not affect logins to your devices or logins to most University services.

These services may be unavailable for up to four hours during the upgrade:

• Account Self-Service (accounts.pitt.edu), including password changes and new account activations
• Parchment Transcript Request system
• Panther Central ID Center, including new ID card activations
• Find People (find.pitt.edu)
• UPMC health plan information via MyHealth Access
• Some online help forms at technology.pitt.edu

Users do not need to take any action before or after the upgrade. The maintenance window was scheduled by Pitt IT during the first day of Spring Recess to minimize any potential disruption to the Pitt community. The maintenance is part of University-wide efforts to upgrade RedHat Enterprise Linux servers, which will no longer be supported later this year.

Pitt IT has completed checks to ensure that the system is ready for the upgrade and will be actively engaged throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please contact the Technology Help Desk at +1- 412-624-HELP (4357) if you experience any issues or have any questions regarding this upgrade. This effort is being led by Lou Passarello, Pitt IT’s director of operations.

Mar 8, 10:05 EST
Mar 8, 2024
Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - Monitoring confirms the issue has been resolved.
Mar 5, 08:25 EST
Monitoring - The service provider has taken steps to address the issue and restore service. Pitt IT continues to monitor Concur Travel and Expense Management and will post additional updates to status.pitt.edu as needed.
Mar 4, 10:14 EST
Identified - The service provider continues to work on a resolution to the issue affecting Concur Travel and Expense Management.
Mar 4, 09:56 EST
Investigating - Pitt Information Technology is aware of a service provider issue that is affecting access to the Concur Travel & Expense System.

The service provider is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Please contact the Technology Help Desk at +1-412-624-HELP if you have any questions regarding this announcement.

Mar 4, 07:49 EST