Pitt Worx Maintenance Scheduled for June 18–19
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 EDT
Scheduled - Pitt Worx, the University’s human resources and payroll system, will be unavailable during scheduled maintenance from 10 p.m. on Friday, June 18, through 7 p.m. on Saturday, June 19.

Time cards for the week of June 13–19 may be submitted before maintenance begins or after it ends. As a reminder, time cards must be submitted and approved by noon on Monday, June 21.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Account Management Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Authentication (OAuth 2.0 / JWT) Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Skype for Business Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
PittNet Guest Wi-Fi Operational
PittNet Gaming Network Operational
PittNet VPN (Pulse Secure) Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
Pitt Print Operational
Pitt Worx Under Maintenance
PittPAY Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Voice Services / Telecommunications Operational
Digital Voice / Unified Communications (Skype for Business) Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Lecture Capture (Panopto) Upgrade Scheduled on June 26-27; Ends Support for Internet Explorer 11 Jun 26, 21:00 - Jun 27, 01:00 EDT
Panopto—the service provider for Lecture Capture—will be upgraded by the vendor from 9 p.m. on Saturday, June 26, until 1 a.m. on Sunday, June 27. Users will not be able to access recordings or upload new videos during the maintenance period.

The following changes to Panopto are expected to provide a more intuitive user experience:

• Functionality for content creators to moderate discussions for live webcasts and on-demand videos, as well as toggle public and private settings for all discussion posts, replies, comments, and threads
• User sharing experience adds ability to include video sharing based on timestamp information, as well as social media sharing options for “Public” access content
• Drag-and-drop clips to arrange and rearrange them using timeline editor

Once the upgrade is complete, Internet Explorer 11 (IE 11) will no longer be supported, in line with the University’s previously announced requirement to use more recent browser versions to access web-based University services. You can learn more about the upgrade on Panopto’s support page.

New Panopto features may not function properly in IE 11 and the vendor will no longer fix IE 11 issues. Panopto recommends the use of Microsoft Edge as a possible replacement for IE 11. Additional Information about Panopto’s decision is available on Panopto's support site.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Posted on Jun 17, 11:32 EDT
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021

Unresolved incident: Pitt Worx Maintenance Scheduled for June 18–19.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Microsoft Issue Causing Some Teams Calls to Be Sent to Voicemail
Resolved - Microsoft has taken steps to resolve the issue that affected Teams on Friday. Mobile app users should expect full recovery within the next 24-48 hours. Pitt IT continues to monitor the service and will post additional updates to status.pitt.edu as needed.
Jun 12, 14:12 EDT
Investigating - Microsoft is experiencing an issue with Teams that is causing calls placed and received from the Teams desktop client to be sent straight to voicemail.

Microsoft is aware of the issue and working to restore full service as quickly as possible. As a workaround, Microsoft suggests that users affected by the issue use the Microsoft Teams web app or mobile app to make and receive calls.

Updates will be posted to status.pitt.edu as they become available. Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Jun 11, 16:41 EDT
Jun 11, 2021
Jun 10, 2021

No incidents reported.

Jun 9, 2021
Zoom Reports Some Users Experiencing Issues Starting and Joining Meetings
Resolved - Pitt IT has not received any reports of Zoom issues affecting University of Pittsburgh users. We consider the service to be fully operational and will post a new alert to status.pitt.edu if Pitt users are impacted.
Jun 9, 14:18 EDT
Investigating - Zoom has received reports of some users being unable to start and join Zoom Meetings and Webinars. We are not aware of any issues affecting University of Pittsburgh Zoom users at this time. We will continue to monitor the service and post updates to status.pitt.edu accordingly.
Jun 9, 12:18 EDT
Issue Affecting Enterprise Relationship Management (Salesforce)
Resolved - Salesforce has taken steps to remediate the issue that affected the University’s Enterprise Relationship Management (Salesforce) earlier today. Full service has been restored. Pitt IT continues to monitor the service and will post additional updates to status.pitt.edu as, needed.
Jun 9, 14:10 EDT
Investigating - Pitt Information Technology is aware of an issue affecting the University’s Enterprise Relationship Management (Salesforce). Users affected by the issue may be unable to access ERM Service Desk (Salesforce Service Cloud), ERM Knowledge (Salesforce Knowledge), and ERM Recruiting (Salesforce Marketing Cloud).

Salesforce is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jun 9, 11:39 EDT
Jun 8, 2021
Intermittent Microsoft Issue Affecting Access to Virtual Computing Lab and Virtual Desktops for Remote Work
Resolved - Microsoft has resolved the issue and restored full service.
Jun 8, 09:19 EDT
Investigating - Pitt IT is aware of intermittent connectivity issues to Microsoft Azure that are affecting access to the Virtual Computing Lab, Virtual Desktops for Remote Work, and other Windows Virtual Desktop (WVD) instances.

The error only occurs during the initial connection attempt from Chrome and Edge web browsers. Users who receive an error should be able to access the service by attempting to connect again. If subsequent connection attempts fail, users can download the unmanaged Windows Virtual Desktop client for Windows from Microsoft’s website. Microsoft is aware of the issue and working to restore service as quickly as possible. Updates will be posted to status.pitt.edu.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jun 4, 16:21 EDT
Jun 7, 2021
Early Morning Phone Outage on June 7; Pitt Police Number Remains Active
Completed - The scheduled maintenance has been completed.
Jun 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 04:00 EDT
Scheduled - Pitt Information Technology will perform telephone network maintenance from 4 to 7 a.m. on Monday, June 7. Most phones on the Pittsburgh campus will be able to place calls but unable to receive them during the maintenance window. A smaller number of phones and some emergency phone stations will be unable to make or receive calls while maintenance is underway. University units who use Pitt IT’s automated call distribution (ACD) service to manage support center calls will not be able to receive calls during the maintenance window.

The University of Pittsburgh Police Department will continue to receive calls at 412-624-2121 from any active phone and the University’s Emergency Notification Service will also remain operational. In addition, Pittsburgh campus numbers that have been moved to Microsoft Teams and all regional campus telephones will be unaffected. Calls to the 24/7 IT Help Desk will also remain available.

This maintenance is necessary to permanently resolve an issue that interrupted phone service at the Pittsburgh campus on Thursday, May 13. Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
May 28, 12:29 EDT
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

← Incident History Powered by Statuspage