IT Service Status
All Systems Operational
Account Management Operational
Box (pitt.box.com) Operational
Central Directory Service (CDS) Operational
Cognos Operational
CourseWeb (Blackboard Learn) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Lynda Online Learning Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Skype for Business Operational
Office ProPlus Operational
My Pitt website Operational
my.pitt.edu Operational
AskCathy Service Discovery Operational
Online Survey System (Qualtrics) Operational
PittNet Wi-Fi and Wired Networks Operational
Eduroam Operational
PittNet Guest Wi-Fi Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
WIRELESS-PITTNET-FAST Operational
PittNet Gaming Network Operational
NotifyU Text Messaging Service Operational
Pitt App Store Operational
Pitt on the Hub (online software store) ? Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Print Operational
Pitt Video (Panopto) Operational
Pitt VPN (Pulse Secure) Operational
Residence Hall Wi-Fi (MyResNet) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Voice Services / Telecommunications Operational
Digital Voice / Unified Communications (Skype for Business) Operational
Telecommunications (Avaya) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Service Provider Maintenance Affects Some Software Downloads on October 27 Oct 27, 08:00-12:00 EDT
Kivuto, the service provider for the On the Hub online software store, has scheduled maintenance on Sunday, Oct. 27, outside the University’s standard downtime period.

Access to download software through pitt.onthehub.com—including Microsoft software for personal purchase and Adobe software for students, faculty, and staff—will be unavailable from 8 a.m. to noon ET during the maintenance period. The University’s Software Download Service (software.pitt.edu) is not affected by this maintenance.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have questions regarding this announcement.
Posted on Oct 18, 13:58 EDT
Past Incidents
Oct 22, 2019

No incidents reported today.

Oct 21, 2019
Service Provider Issue Affecting MyResNet Wi-Fi for Some Students in Oakwood Apartments
Resolved - Apogee has resolved the issue that prevented some students in Oakwood Apartments from browsing the internet when connected to MyResNet Wi-Fi earlier today. Full service has been restored.
Oct 21, 19:26 EDT
Update - Update: Some students in Bouquet Gardens D are also experiencing intermittent MyResNet Wi-Fi access issues.
Oct 21, 17:06 EDT
Investigating - Apogee is experiencing an issue that is preventing some students in Oakwood Apartments from browsing the internet when connected to MyResNet Wi-Fi. Apogee is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.
Oct 21, 14:11 EDT
Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Service Provider Isolated Issue Affecting MyResNet Wi-Fi on 12th Floor of Litchfield Tower C
Resolved - Apogee has resolved the isolated issue that affected MyResNet Wi-Fi service for some students on the 12th floor of Litchfield Tower C. Full service has been restored.
Oct 18, 11:08 EDT
Investigating - Apogee is experiencing an isolated issue that is affecting MyResNet Wi-Fi service for some students on the 12th floor of Litchfield Tower C. Apogee is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.
Oct 17, 22:58 EDT
Oct 17, 2019
Intermittent Network Issue Affecting PittNet Wi-Fi in Several Buildings
Resolved - The intermittent network issue that affected PittNet Wi-Fi service in several buildings on the Pittsburgh campus earlier this afternoon has been resolved. Full service has been restored.
Oct 17, 16:34 EDT
Investigating - An intermittent network issue is affecting PittNet Wi-Fi service in several buildings on the Pittsburgh campus. Residence Hall Wi-Fi (MyResNet) remains available. CSSD engineers are working to resolve the issue and restore service as quickly as possible. Updates will be posted as they become available.
Oct 17, 14:37 EDT
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Service Provider Issue Affecting MyResNet Wi-Fi for Some Students in Oakwood Apartments
Resolved - Apogee has resolved the issue that affected MyResNet Wi-Fi access for some students in Oakwood Apartments earlier this afternoon. Full service has been restored.
Oct 11, 21:37 EDT
Investigating - Apogee is experiencing an issue that is affecting MyResNet Wi-Fi access for some students in Oakwood Apartments. Apogee is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.
Oct 11, 15:03 EDT
CourseWeb (Blackboard Learn) Maintenance on October 11
Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 EDT
Scheduled - CourseWeb (Blackboard Learn) will be unavailable beginning at midnight on Thursday-Friday, Oct. 10-11, until 6 a.m. ET on Friday, Oct. 11 (5 a.m. to 11 a.m. UTC on Friday, Oct. 11), outside of the University’s standard downtime period. This maintenance is necessary to maintain the stability and reliability of CourseWeb.

During this maintenance, instructors will be unable to synchronize new materials between CourseWeb and Lecture Capture (Panopto/Pitt Video). However, you can still log in to Lecture Capture to view video content.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Oct 7, 16:18 EDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Service Provider Issue Affecting Access to CourseWeb (Blackboard Learn)
Resolved - Blackboard has resolved the issue affecting access to CourseWeb (Blackboard Learn). Full service has been restored.
Oct 8, 13:55 EDT
Monitoring - Access to CourseWeb (Blackboard Learn) has been restored and the service is stable. We are continuing to monitor the service.
Oct 7, 21:22 EDT
Investigating - Blackboard is experiencing an issue with its service that is affecting access to CourseWeb (Blackboard Learn). Blackboard is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.
Oct 7, 18:39 EDT
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