All Systems Operational
Account Management Operational
Box (pitt.box.com) Operational
Central Directory Service (CDS) Operational
Cognos Operational
CourseWeb (Blackboard Learn) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Skype for Business Operational
Office ProPlus Operational
My Pitt website Operational
my.pitt.edu Operational
AskCathy Service Discovery Operational
Online Survey System (Qualtrics) Operational
NotifyU Text Messaging Service Operational
Pitt on the Hub (online software store) ? Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Print Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
PittNet Guest Wi-Fi Operational
PittNet Gaming Network Operational
PittNet VPN (Pulse Secure) Operational
WIRELESS-PITTNET-FAST Operational
Eduroam Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Voice Services / Telecommunications Operational
Digital Voice / Unified Communications (Skype for Business) Operational
Telecommunications (Avaya) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2020

No incidents reported today.

Jan 17, 2020
Resolved - The service provider has resolved the intermittent issue that affected some inbound calls to Bradford campus phones yesterday. Full service has been restored.
Jan 17, 08:37 EST
Investigating - Windstream, the telephone service provider at the Bradford campus, is experiencing an intermittent issue that is affecting some inbound calls to Bradford campus phones. Affected calls are being rerouted to the camps operator.

Windstream is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 16, 12:25 EST
Completed - Emergency maintenance was completed successfully this morning to address a software issue affecting one of the University’s network cores. The issue was resolved with limited disruptions.

If you are experiencing any network issues or problems accessing servers at the Network Operations Center, please report them as soon as possible to the 24/7 IT Help Desk at 412-624-HELP (4357).
Jan 17, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 EST
Scheduled - Pitt Information Technology has detected a software issue affecting one of the University’s network cores. After consultation with the service provider, we have scheduled emergency network maintenance on Friday, Jan. 17. Maintenance begins at 2 a.m. and is expected to conclude by 4 a.m.

Users should be prepared for the possibility that intermittent network and service interruptions may occur at some points while maintenance is being performed. If you encounter any network issues or experience problems accessing servers at the Network Operations Center after the maintenance period, please report them as soon as possible to the 24/7 IT Help Desk at 412-624-HELP (4357).
Jan 16, 16:34 EST
Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 16:36 EST
Scheduled - Pitt Information Technology will upgrade the University’s Enterprise-Managed Symantec Endpoint-Protection service to Windows Server 2019 on Wednesday, Jan. 15. Maintenance begins at 10 a.m. and will conclude by 1 p.m. All University users will continue to be protected and receive virus definition updates during the maintenance period.

Users with an unmanaged version of Symantec Endpoint Protection control their own anti-virus protection settings and will not be affected. Department IT administrators that use the University’s Enterprise-Managed Symantec Endpoint-Protection servers to standardize anti-virus protection across their department will be unable to log in to the management console until maintenance has been completed.

To determine your version of Symantec Endpoint Protection, open the software, click Help, and select Troubleshooting. Check what displays in the Management panel next to “Server:”. If the text reads “self-managed,” you have an unmanaged version. If the text reads “Offline” or displays a server’s address, you are using a managed version.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 14, 10:34 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 16:35 EST
Scheduled - Pitt Information Technology has scheduled additional maintenance on Thursday, Jan. 16, to complete the upgrade of the University’s Managed Symantec Endpoint Protection service to Windows Server 2019. Maintenance begins at 8:30 a.m. and should conclude by 1 p.m. All University users will continue to be protected and receive virus definition updates during the maintenance period.

As with today’s maintenance, department IT administrators that use the University’s Enterprise-Managed Symantec Endpoint-Protection servers to standardize anti-virus protection across their department will be unable to log in to the management console until maintenance has been completed.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 15, 17:00 EST
Jan 15, 2020
Resolved - Apogee has resolved the issue that affected MyResNet Wi-Fi access for students on the first floor of Panther Hall. Full service has been restored.
Jan 15, 15:11 EST
Investigating - Apogee is experiencing an issue that is affecting MyResNet Wi-Fi access for students on the first floor of Panther Hall. Apogee is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Jan 15, 14:44 EST
Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 10:35 EST
Scheduled - The University’s Ricoh Print Server will be upgraded to Windows Server 2016 during the standard downtime period on Saturday, Dec. 7. Maintenance begins at 11 p.m. and will conclude by 7 a.m. on Sunday, Dec. 8.

No service disruptions are anticipated; however, if you experience any issues following the maintenance period, please report them as soon as possible to the 24/7 IT Help Desk.

After the upgrade, the print server will retain its current name (ricoh-ps1). If you would like to test your printer on the new server in advance of the upgrade, please contact the 24/7 IT Help Desk at 412-624-HELP (4357).
Dec 4, 14:19 EST
Jan 13, 2020

No incidents reported.

Jan 12, 2020
Resolved - Pitt IT has resolved the issue that affected authentication to PRISM for a limited number of new users and users with changes to existing accounts. Full service has been restored.
Jan 12, 14:01 EST
Investigating - Pitt IT has identified an issue that is affecting authentication to PRISM, the University’s enterprise financial and human resources system, for a limited number of new users and users with changes to existing accounts. Work to resolve this issue will result in PRISM being unavailable from 8 p.m. on Saturday, Jan. 11, through 7 a.m. on Sunday, Jan. 12. The system will be returned to service earlier if work is completed ahead of schedule.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 9, 19:52 EST
Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020
Resolved - The intermittent issue affecting access to the website of the Office of the Chancellor (chancellor.pitt.edu) has been resolved and full service has been restored.
Jan 7, 16:09 EST
Investigating - An intermittent issue is affecting access to the website of the Office of the Chancellor (chancellor.pitt.edu). Pitt Information Technology is aware of the issue and working to restore service as quickly as possible.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 7, 12:46 EST
Jan 6, 2020
Resolved - The issue that affected access to the Faculty Information System (Elements) has been resolved and full service has been restored.
Jan 6, 15:50 EST
Investigating - An issue is affecting access to the Faculty Information System (Elements) through My Pitt (my.pitt.edu) and AskCathy. Pitt Information Technology is aware of the issue and working to restore service as quickly as possible.

In the interim, users can still access the service by logging in to My Pitt, clicking Faculty Information System, then clicking the Home tab after the error message displays.

Updates will be posted as they become available. Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 6, 15:15 EST
Jan 5, 2020
Completed - The scheduled maintenance has been completed.
Jan 5, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 21:00 EST
Scheduled - Panopto—the service provider for Lecture Capture—will be unavailable during scheduled maintenance between 9 and 11:59 p.m. on Saturday, Jan. 4, outside the University’s standard downtime period.

This maintenance is necessary to implement new software upgrades that let creators:

• Easily customize player settings for embedded videos – Change the size, set options like auto-play or start time, and modify the interactivity level
• Access a Recycle Bin – View and restore deleted videos from your Recycle Bin and see information about deleted content
• Set permissions for PowerPoint and Keynote slides – Use the settings menu of a video to make PowerPoint or Keynote slide decks downloadable when they are accessed from the interactive viewer

Users will not be able to access recordings or upload new videos during the maintenance period.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Dec 17, 09:24 EST