All Systems Operational
Account Management Operational
Alteryx Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Authentication (OAuth 2.0 / JWT) Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
PBCS (Oracle Planning and Budgeting Cloud Solutions) Operational
Grants Forecasting Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
PittNet VPN (Pulse Secure) Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
Pitt Print Operational
Pitt Worx Operational
PittPAY Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Workspace Reservation System (Condeco) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 6, 2022
Issue Affecting Access to Cognos
Resolved - Pitt IT's monitoring indicates that the upgrade performed on June 24 fully resolved the issue that was impacting Cognos service. Normal service has been restored and Cognos support has returned to 24-hour availability.
Jul 6, 08:30 EDT
Update - Cognos will be unavailable during extended maintenance from 5 p.m. on Friday, June 24, until 8 a.m. on Monday, June 27. This maintenance is necessary to upgrade the system and resolve the issue documented below. After the upgrade is complete and monitoring confirms that the issue has been resolved, this alert will be updated and Cognos support will return to 24-hour availability.
Jun 22, 16:18 EDT
Update - Pitt Information Technology has scheduled emergency maintenance beginning at 9 p.m. on Saturday, March 26, to address the recurring issue affecting Cognos. Access to Cognos will be unavailable for up to two hours while maintenance is in progress.
Mar 25, 16:15 EDT
Update - Pitt IT’s monitoring continues to identify intermittent interruptions affecting Cognos service. We remain engaged with the service provider to identify and address the root cause of the issue.
Mar 16, 08:49 EDT
Monitoring - Cognos service is currently available again. However, Pitt IT continues to monitor and actively work with the service provider to identify, troubleshoot, and confirm that the issue is fully resolved.
Mar 2, 22:27 EST
Investigating - Pitt Information Technology is aware of an issue affecting access to Cognos. Pitt IT is working with the service provider to restore full service as quickly as possible. Access to Tableau is not currently affected. Updates will be posted to status.pitt.edu as more information becomes available.

Please contact the 24/7 IT Help Desk at 412-624-HELP if you have any questions regarding this announcement.
Mar 2, 06:40 EST
Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Expect Evening Network Outage in Posvar Hall on July 1
Completed - The scheduled maintenance has been completed.
Jul 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:31 EDT
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on the ground floor and fifth floor of Posvar Hall during scheduled network maintenance from 8:30 to 11 p.m. on Friday, July 1.

This maintenance is part of an ongoing initiative to upgrade network hardware in buildings across the Pittsburgh campus. A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022networkmaintenance

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.
Jun 28, 17:41 EDT
Issue Affecting On-Campus Access to PittNet VPN (GlobalProtect)
Resolved - Pitt IT's monitoring confirms this issue has been fully resolved.
Jul 1, 12:49 EDT
Monitoring - Pitt IT has worked with the service provider to implement a workaround to address the authentication issue that affected PittNet VPN (GlobalProtect) earlier today. We continue to monitor the service and will post additional updates to status.pitt.edu as needed. Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you experience any further issues.
Jun 30, 16:53 EDT
Investigating - Pitt Information Technology is aware of a problem that may disrupt access to PittNet VPN (GlobalProtect) ― as well as access to University network resources and the internet ― for individuals using PittNet Wired connections on campus. Remote and PittNet Wi-Fi connections are not affected.

Individuals experiencing this issue may be prompted with a GlobalProtect sign in screen, but will be unable to log in. As a workaround, remove “@univ.pitt.edu” from the Sign In screen. After doing so, you will be able to log in with your Pitt username and password.

Pitt IT is engaged with the service provider and working to resolve the issue as quickly as possible. Updates will be posted to status.pitt.edu as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Jun 30, 13:51 EDT
Issue Affecting Access to Pitt Worx System for Some Users
Resolved - Pitt IT has worked with the service provider to fully resolve the issue that affected access to Pitt Worx this morning. Full service has been restored. We continue to monitor the issue and will post additional updates to status.pitt.edu as they become available.
Jul 1, 12:05 EDT
Update - Pitt IT has implemented a change to mitigate the issue that affected access to Pitt Worx this morning. Time entry services have been restored, but other services may still be unavailable as we continue to work with the service provider to fully resolve the issue.
Jul 1, 11:38 EDT
Monitoring - Pitt IT has implemented a change to mitigate the issue that affected access to Pitt Worx this morning. Service has been restored. We continue to monitor the issue and will post additional updates to status.pitt.edu as they become available. If you are still experiencing issues accessing Pitt Worx, please report them to the 24/7 IT Help Desk at 412-624-HELP (4357).
Jul 1, 11:33 EDT
Update - Pitt IT continues to work with the service provider to resolve the issue. As a temporary workaround, individuals experiencing the issue can turn off Wi-Fi service on their mobile device and use their cellular service to access Pitt Worx. Additional updates will be posted to status.pitt.edu as they become available.
Jul 1, 10:49 EDT
Investigating - Pitt Information Technology is aware of an issue that is affecting access to Pitt Worx, the University’s human resources and payroll system, for individuals on campus who are using PittNet Wired and PittNet Wi-Fi.

Pitt IT is engaged with the service provider and working to resolve the issue as quickly as possible. Updates will be posted to status.pitt.edu as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Jul 1, 09:08 EDT
PRISM: Fiscal Year 22 Closing and Fiscal Year 23 Opening Activities and Notice
Completed - The scheduled maintenance has been completed.
Jul 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:30 EDT
Scheduled - In order to facilitate the processes which begin the closing of FY22 and the opening of FY23 within the PRISM system, it will be necessary to take the system offline according to the schedule below.

From: 5:30 p.m., Thursday, June 30, 2022
To: 6 a.m., Friday, July 1, 2022

Please exit the system prior to 5:30 p.m. on Thursday, June 30, 2022, and do not attempt to re-enter the system until after 6 a.m. on Friday, July 1, 2022. Your access will be terminated without notice at 5:30 p.m. on June 30, and all processes (printing, faxing, reporting, data entry, etc.) must be completed and saved prior to that time. Any data not saved or processes that are not completed by 5:30 p.m. Thursday, June 30, will be lost.

REMINDER:

As of July 1, 2022, if you are entering GL transactions for the JUN-22 period, you MUST change the default period from JUL-22 to JUN-22.

Should you have any questions, please contact the 24/7 IT Help Desk at 412-624-HELP (4357) .
Jun 28, 15:50 EDT
Jun 30, 2022
Expect Evening Network Outage in Posvar Hall on June 30
Completed - The scheduled maintenance has been completed.
Jun 30, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:30 EDT
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on the fourth floor of Posvar Hall during scheduled network maintenance from 8:30 to 11 p.m. on Thursday, June 30.

This maintenance is part of an ongoing initiative to upgrade network hardware in buildings across the Pittsburgh campus. A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022networkmaintenance

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.
Jun 28, 17:40 EDT
Jun 29, 2022
Expect Evening Network Outage in Posvar Hall on June 29
Completed - The scheduled maintenance has been completed.
Jun 29, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 20:30 EDT
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on the third floor of Posvar Hall during scheduled network maintenance from 8:30 to 11 p.m. on Wednesday, June 29.

This maintenance is part of an ongoing initiative to upgrade network hardware in buildings across the Pittsburgh campus. A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022networkmaintenance

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.
Jun 27, 10:17 EDT
Jun 28, 2022
Expect Evening Network Outage in Posvar Hall on June 28
Completed - The scheduled maintenance has been completed.
Jun 28, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:30 EDT
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on the first and second floors of Posvar Hall during scheduled network maintenance from 8:30 to 11 p.m. on Tuesday, June 28.

This maintenance is part of an ongoing initiative to upgrade network hardware in buildings across the Pittsburgh campus. A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022networkmaintenance

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.
Jun 27, 10:15 EDT
Jun 27, 2022
Expect Evening Network Outage in Cathedral of Learning on June 27
Completed - The scheduled maintenance has been completed.
Jun 27, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 20:30 EDT
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on the ground floor of the Cathedral of Learning during scheduled network maintenance from 8:30 to 11 p.m. on Monday, June 27.

This maintenance is part of an ongoing initiative to upgrade network hardware in buildings across the Pittsburgh campus. A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022networkmaintenance

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.
Jun 23, 09:16 EDT
Cognos Unavailable During June 24–27 Upgrade
Completed - The scheduled maintenance has been completed.
Jun 27, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 EDT
Scheduled - Cognos will be unavailable during extended maintenance from 5 p.m. on Friday, June 24, until 8 a.m. on Monday, June 27. You will not be able to access the Cognos web interface or reporting functionality while maintenance is in progress, and jobs scheduled to run during the maintenance period will not be completed.

This maintenance is necessary to upgrade the system and resolve a recurring issue documented on the IT Service Dashboard (status.pitt.edu).

Pitt Information Technology previously announced that support for Cognos was temporarily shifting to standard business hours to focus time on planning the upgrade. After the upgrade is complete and monitoring confirms that the issue has been resolved, Cognos support will return to 24-hour availability and an update will be posted to the status.pitt.edu.

Thank you again for your patience as we work to address this issue. Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jun 22, 16:16 EDT
Jun 26, 2022
Lecture Capture (Panopto) Upgrade Scheduled on June 25–26
Completed - The scheduled maintenance has been completed.
Jun 26, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 21:00 EDT
Update - Lecture Capture (Panopto) will be upgraded by the vendor from 9 p.m. on Saturday, June 25, through 1 a.m. EDT on Sunday, June 26.
Jun 23, 11:05 EDT
Scheduled - Lecture Capture (Panopto) will be upgraded by the vendor between 9 and 11:59 p.m. EDT on Saturday, June 25. Users will not be able to access online recordings or upload new videos during the maintenance period.

The following changes to Panopto are expected to provide a more intuitive user experience:

* Enhanced caption editing which assists with incorrectly transcribed words.
* Instant edit processing lets creators publish videos that minimize downtime while speeding up post-
production activity.
* New portal design revises the look and feel of the main video and embedded folder views with new icons,
a prominently located Create feature, and a restyled Search bar.

You can learn more about the upgrade on Panopto’s support page.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Jun 16, 15:04 EDT
Jun 25, 2022
Expect Evening Network Outage in Cathedral of Learning on June 24
Completed - The scheduled maintenance has been completed.
Jun 25, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:30 EDT
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on the basement floor, ground floor, and floors 7, 8, 9 of the Cathedral of Learning during scheduled network maintenance from 8:30 to 11 p.m. on Friday, June 24.

This maintenance is part of an ongoing initiative to upgrade network hardware in buildings across the Pittsburgh campus. A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022networkmaintenance

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.
Jun 22, 17:46 EDT
Jun 24, 2022
Jun 23, 2022
Cognos Unavailable During Late-Morning Emergency Maintenance on Thursday, June 23
Completed - Today's Cognos maintenance has been completed and the service is once again operational.
Jun 23, 12:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 11:01 EDT
Scheduled - Cognos will be unavailable for up to one hour beginning at 11 a.m. today while Pitt Information Technology performs emergency maintenance. The status.pitt.edu website will be updated when Cognos returns to service.
Jun 23, 10:43 EDT
Jun 22, 2022
Expect Evening Network Outage in Cathedral of Learning on June 22
Completed - The scheduled maintenance has been completed.
Jun 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:30 EDT
Scheduled - PittNet Wired and Wi-Fi network access will be intermittently unavailable for up to 45 minutes on floors 10 and above in the Cathedral of Learning during scheduled network maintenance from 8:30 to 11 p.m. on Wednesday, June 22.

This maintenance is part of an ongoing initiative to upgrade network hardware in buildings across the Pittsburgh campus. A detailed maintenance schedule is available on the Information Technology website at http://technology.pitt.edu/2022networkmaintenance

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.
Jun 22, 10:22 EDT
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