University of Pittsburgh Status

All Systems Operational

Account Management Operational

Box (pitt.box.com) Operational

Central Directory Service (CDS) Operational

Cognos Operational

CourseWeb (Blackboard Learn) Operational

Electronic Research Notebooks (LabArchives) Operational

Email Operational

Pitt Email and Calendar Operational

Enterprise Spam and Virus Filter Operational

Advanced Threat Protection Operational

Emergency Notification Service (ENS) Operational

Enterprise Active Directory (AD) Operational

Enterprise Digital Signage Operational

Enterprise Web Infrastructure (EWI) Operational

eSignature Service (DocuSign) Operational

Faculty Information System (Elements) Operational

Lecture Capture (Panopto/Pitt Video) Operational

LinkedIn Learning Operational

Microsoft Office 365 Operational

Microsoft OneDrive Operational

My Sites (SharePoint Online) Operational

Skype for Business Operational

Office ProPlus Operational

My Pitt website Operational

my.pitt.edu Operational

AskCathy Service Discovery Operational

Online Survey System (Qualtrics) Operational

NotifyU Text Messaging Service Operational

Pitt on the Hub (online software store) Operational

Pitt Passport Operational

Single Sign-On Operational

Multifactor Authentication (Duo) Operational

Pitt Print Operational

PittNet Wi-Fi and Wired Networks Operational

PittNet Wired Network Operational

PittNet Wi-Fi Operational

PittNet Guest Wi-Fi Operational

PittNet Gaming Network Operational

PittNet VPN (Pulse Secure) Operational

WIRELESS-PITTNET-FAST Operational

Eduroam Operational

PRISM Operational

Residence Hall Wi-Fi (MyResNet) Operational

Software Download Service Operational

Student Information System (PeopleSoft) Operational

Tableau Operational

Voice Services / Telecommunications Operational

Digital Voice / Unified Communications (Skype for Business) Operational

Telecommunications (Avaya) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 18, 2020

No incidents reported today.

Jan 17, 2020

Intermittent Service Provider Issue Affecting Some Inbound Phone Calls to Bradford Campus

Resolved - The service provider has resolved the intermittent issue that affected some inbound calls to Bradford campus phones yesterday. Full service has been restored.
Jan 17, 08:37 EST

Investigating - Windstream, the telephone service provider at the Bradford campus, is experiencing an intermittent issue that is affecting some inbound calls to Bradford campus phones. Affected calls are being rerouted to the camps operator.

Windstream is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 16, 12:25 EST

Network Core Emergency Maintenance Scheduled for Jan. 17

Completed - Emergency maintenance was completed successfully this morning to address a software issue affecting one of the University’s network cores. The issue was resolved with limited disruptions.

If you are experiencing any network issues or problems accessing servers at the Network Operations Center, please report them as soon as possible to the 24/7 IT Help Desk at 412-624-HELP (4357).
Jan 17, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 EST

Scheduled - Pitt Information Technology has detected a software issue affecting one of the University’s network cores. After consultation with the service provider, we have scheduled emergency network maintenance on Friday, Jan. 17. Maintenance begins at 2 a.m. and is expected to conclude by 4 a.m.

Users should be prepared for the possibility that intermittent network and service interruptions may occur at some points while maintenance is being performed. If you encounter any network issues or experience problems accessing servers at the Network Operations Center after the maintenance period, please report them as soon as possible to the 24/7 IT Help Desk at 412-624-HELP (4357).
Jan 16, 16:34 EST

Jan 16, 2020

Managed Symantec Endpoint-Protection Scheduled for Jan. 15

Completed - The scheduled maintenance has been completed.
Jan 16, 16:36 EST

Scheduled - Pitt Information Technology will upgrade the University’s Enterprise-Managed Symantec Endpoint-Protection service to Windows Server 2019 on Wednesday, Jan. 15. Maintenance begins at 10 a.m. and will conclude by 1 p.m. All University users will continue to be protected and receive virus definition updates during the maintenance period.

Users with an unmanaged version of Symantec Endpoint Protection control their own anti-virus protection settings and will not be affected. Department IT administrators that use the University’s Enterprise-Managed Symantec Endpoint-Protection servers to standardize anti-virus protection across their department will be unable to log in to the management console until maintenance has been completed.

To determine your version of Symantec Endpoint Protection, open the software, click Help, and select Troubleshooting. Check what displays in the Management panel next to “Server:”. If the text reads “self-managed,” you have an unmanaged version. If the text reads “Offline” or displays a server’s address, you are using a managed version.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 14, 10:34 EST

Additional Managed Symantec Endpoint Protection Maintenance Scheduled for Jan. 16

Completed - The scheduled maintenance has been completed.
Jan 16, 16:35 EST

Scheduled - Pitt Information Technology has scheduled additional maintenance on Thursday, Jan. 16, to complete the upgrade of the University’s Managed Symantec Endpoint Protection service to Windows Server 2019. Maintenance begins at 8:30 a.m. and should conclude by 1 p.m. All University users will continue to be protected and receive virus definition updates during the maintenance period.

As with today’s maintenance, department IT administrators that use the University’s Enterprise-Managed Symantec Endpoint-Protection servers to standardize anti-virus protection across their department will be unable to log in to the management console until maintenance has been completed.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 15, 17:00 EST

Jan 15, 2020

Service Provider Issue Affecting MyResNet Wi-Fi on First Floor of Panther Hall

Resolved - Apogee has resolved the issue that affected MyResNet Wi-Fi access for students on the first floor of Panther Hall. Full service has been restored.
Jan 15, 15:11 EST

Investigating - Apogee is experiencing an issue that is affecting MyResNet Wi-Fi access for students on the first floor of Panther Hall. Apogee is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Jan 15, 14:44 EST

Jan 14, 2020

Ricoh Print Server Maintenance Scheduled for Dec. 7; No Service Disruption Expected

Completed - The scheduled maintenance has been completed.
Jan 14, 10:35 EST

Scheduled - The University’s Ricoh Print Server will be upgraded to Windows Server 2016 during the standard downtime period on Saturday, Dec. 7. Maintenance begins at 11 p.m. and will conclude by 7 a.m. on Sunday, Dec. 8.

No service disruptions are anticipated; however, if you experience any issues following the maintenance period, please report them as soon as possible to the 24/7 IT Help Desk.

After the upgrade, the print server will retain its current name (ricoh-ps1). If you would like to test your printer on the new server in advance of the upgrade, please contact the 24/7 IT Help Desk at 412-624-HELP (4357).
Dec 4, 14:19 EST

Jan 13, 2020

No incidents reported.

Jan 12, 2020

Issue Affecting Some Users’ Access to PRISM; Emergency Maintenance Scheduled for Saturday, Jan. 11–12

Resolved - Pitt IT has resolved the issue that affected authentication to PRISM for a limited number of new users and users with changes to existing accounts. Full service has been restored.
Jan 12, 14:01 EST

Investigating - Pitt IT has identified an issue that is affecting authentication to PRISM, the University’s enterprise financial and human resources system, for a limited number of new users and users with changes to existing accounts. Work to resolve this issue will result in PRISM being unavailable from 8 p.m. on Saturday, Jan. 11, through 7 a.m. on Sunday, Jan. 12. The system will be returned to service earlier if work is completed ahead of schedule.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 9, 19:52 EST

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

Intermittent Issue Affecting Access to Office of the Chancellor Website

Resolved - The intermittent issue affecting access to the website of the Office of the Chancellor (chancellor.pitt.edu) has been resolved and full service has been restored.
Jan 7, 16:09 EST

Investigating - An intermittent issue is affecting access to the website of the Office of the Chancellor (chancellor.pitt.edu). Pitt Information Technology is aware of the issue and working to restore service as quickly as possible.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 7, 12:46 EST

Jan 6, 2020

Workaround for Issue Affecting Access to Faculty Information System (Elements)

Resolved - The issue that affected access to the Faculty Information System (Elements) has been resolved and full service has been restored.
Jan 6, 15:50 EST

Investigating - An issue is affecting access to the Faculty Information System (Elements) through My Pitt (my.pitt.edu) and AskCathy. Pitt Information Technology is aware of the issue and working to restore service as quickly as possible.

In the interim, users can still access the service by logging in to My Pitt, clicking Faculty Information System, then clicking the Home tab after the error message displays.

Updates will be posted as they become available. Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Jan 6, 15:15 EST

Jan 5, 2020

Service Provider Maintenance Scheduled for Lecture Capture (Pitt Video/Panopto) on Jan. 4

Completed - The scheduled maintenance has been completed.
Jan 5, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 21:00 EST

Scheduled - Panopto—the service provider for Lecture Capture—will be unavailable during scheduled maintenance between 9 and 11:59 p.m. on Saturday, Jan. 4, outside the University’s standard downtime period.

This maintenance is necessary to implement new software upgrades that let creators:

• Easily customize player settings for embedded videos – Change the size, set options like auto-play or start time, and modify the interactivity level
• Access a Recycle Bin – View and restore deleted videos from your Recycle Bin and see information about deleted content
• Set permissions for PowerPoint and Keynote slides – Use the settings menu of a video to make PowerPoint or Keynote slide decks downloadable when they are accessed from the interactive viewer

Users will not be able to access recordings or upload new videos during the maintenance period.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Dec 17, 09:24 EST