All Systems Operational

Canvas Operational
Learning Management System Operational
Pitt Professional ? Operational
Email and Calendar (Microsoft Outlook) Operational
Emergency Notification Service (ENS) Operational
Login Services Operational
Central Directory Service (CDS) Operational
Duo Multifactor Authentication Operational
Pitt Passport Single Sign-On Operational
Microsoft Teams Operational
PeopleSoft/HighPoint CX (Student Information System) Operational
PRISM Operational
Wired and Wi-Fi Networks Operational
MyResNet (Apogee Residential Wi-Fi) Operational
PittNet Wired Network Operational
Eduroam Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
Zoom Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Zoom Zoom Rooms Operational
Zoom Chatbot Operational
Academic Technologies Operational
Degree Planner Operational
LinkedIn Learning Operational
Pitt Video (Panopto) Operational
Qualtrics Online Survey System Operational
Schedule Builder Operational
Top Hat Operational
Accounts, Access, and Information Security Operational
Account Management (accounts.pitt.edu) Operational
Digital Certificates Operational
Enterprise Active Directory Operational
Federated Authorization Operational
Find People (find.pitt.edu) Operational
LastPass Password Manager Operational
Namecoach Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Security Awareness Training (KnowBe4) Operational
Security Vulnerability Assessment (Burp Suite) Operational
Threat Protection ? Operational
Administrative and Business Systems Operational
DocuSign Operational
IT Billing System (PCR-360) Operational
Perceptive Content Operational
ProShip Operational
Salesforce ERM/CRM Operational
Salesforce Marketing Cloud Operational
Salesforce Recruiting Operational
Salesforce Service Desk Operational
Student Payment System (PittPAY) Operational
Symplectic Elements Operational
TeamDynamix ? Operational
Communication and Collaboration Operational
Box Uploads/Downloads Operational
Campaign Monitor Operational
Campus Information (University Operators) Operational
Condeco Workspace Management Operational
Electronic Fax Service (eFax) Operational
Enterprise Digital Signage Operational
Google Workspace Operational
Mailman Mailing Lists Operational
Microsoft 365 Operational
Microsoft OneDrive Operational
Microsoft SharePoint Operational
myPitt (my.pitt.edu) Operational
Namecoach Operational
NotifyU (Rave) Operational
Pitt Mobile Operational
Voice and Data Services (Telephony) ? Operational
Data, Reporting, and Analytics Operational
Alteryx Operational
Cognos Operational
Data Warehouse Operational
Oracle Analytics Cloud Operational
Tableau Operational
Human Resources and Financial Systems Operational
Concur Travel & Expense Operational
Oracle Planning and Budget Cloud Solution (PBCS) Operational
PantherExpress (Jaggaer) Operational
Pitt Worx Operational
Talent Center Operational
Vincent Payment Solutions Operational
IT Support Services Operational
Drop-In Support Operational
Health Sciences Service Desk Operational
Secure Remote Support (BeyondTrust) Operational
Technology Help Desk Operational
Network, Hosting, and Storage Operational
Archiving Services Operational
Cloud Services and Solutions Operational
Enterprise Data Storage Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon) Operational
Enterprise Server Hosting Operational
Enterprise Web Hosting (AFS, EWI, Pantheon) Operational
Firewall Operational
GitHub Enterprise Operational
IP Address Management (IPAM) Operational
PittNet VPN (GlobalProtect) Operational
Printing, Desktop and Mobile Computing, and Software Operational
Computing Labs / Virtual Lab Operational
Enterprise Device Management Operational
Enterprise Virtual Desktop Hosting Operational
Pitt on the Hub (online software store) ? Operational
PittPrint Operational
Software Download Service (software.pitt.edu) Operational
Research Operational
Enterprise Data Transfer Operational
InfoReady Review Operational
LabArchives Operational
Overleaf Operational
Research Computing and Data (RCD) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MyResNet Wi-Fi Unavailable Overnight May 15-16 on Pittsburgh Campus May 16, 2025 00:00-04:00 EDT

MyResNet (Resident Wi-Fi) service will be unavailable for up to three hours at all locations on the Pittsburgh campus between midnight and 4 a.m. on Friday, May 16.

Boldyn Networks (formerly Apogee) — Pitt Information Technology’s partner and vendor for MyResNet — has scheduled this maintenance to perform necessary upgrades that will help to ensure the continued reliability and performance of the service. The maintenance period was scheduled during summer recess to minimize disruption to the University community.

Please call the +1-412-624-HELP (4357) or submit a ticket to the Technology Help Desk should you experience any Wi-Fi issues outside of this window.
Posted on May 12, 2025 - 17:01 EDT

MyResNet Wi-Fi Unavailable Friday Morning at Darragh and Panther Hall May 16, 2025 08:30-12:00 EDT

MyResNet (Resident Wi-Fi) service will be unavailable in the following locations between 8:30 a.m. and noon on Friday, May 16:

• 341 Darragh Street Apartments between approximately 8:30 and 9:30 a.m.
• 361 Darragh Street Apartments between approximately 9:30 and 10:30 a.m.
• Panther Hall between approximately 10:30 and 11:30 a.m.

Boldyn Networks (formerly Apogee) — Pitt Information Technology’s partner and vendor for MyResNet — has scheduled this maintenance to perform necessary upgrades that will help to ensure the continued reliability and performance of the service. The maintenance period was scheduled during summer recess to minimize disruption to the University community.

Please call the +1-412-624-HELP (4357) or submit a ticket to the Technology Help Desk should you experience any Wi-Fi issues outside of this window.
Posted on May 13, 2025 - 09:21 EDT

Pitt Worx Unavailable May 16–18 During Weekend Maintenance May 16, 2025 22:00 - May 18, 2025 19:00 EDT

The Pitt Worx system will be unavailable from Friday, May 16, at 10 p.m. ET until Sunday, May 18, at 7 p.m. while the vendor (Oracle) performs routine quarterly maintenance. Those who need to submit timecards for the week of May 11–17 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by noon on Monday, May 19.

The maintenance period was determined according to quarterly release schedule provided by the vendor (Oracle).

The HCM Solutions Team has completed checks to ensure that the system is ready for the update and will be actively engaged with Oracle throughout the maintenance period. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at https://status.pitt.edu/.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues related to this maintenance. This effort is being led by John Scifo, Pitt IT’s HCM Solutions Manager.

For questions about using Pitt Worx, please submit an inquiry the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Posted on May 12, 2025 - 13:57 EDT

Talent Center Unavailable Overnight May 16-17 During Maintenance May 16, 2025 22:00 - May 17, 2025 07:00 EDT

Talent Center’s analytics platform will be unavailable during overnight maintenance from 10 p.m. ET on Friday, May 16, to 7 a.m. on Saturday, May 17, while the system is upgraded. The maintenance period was determined by the vendor (Oracle) according to their maintenance schedule.

This outage will not impact Talent Center for Managers or the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Posted on May 09, 2025 - 16:41 EDT

PittNet Intermittently Unavailable Overnight May 16-17 During Maintenance May 16, 2025 22:00 - May 17, 2025 03:00 EDT

PittNet, the University’s wired and Wi-Fi networks, may experience brief outages of up to 45 minutes this weekend, starting Friday, May 16, at 9 p.m. until Saturday, May 17, at 2 a.m.

The following buildings are affected during this week’s maintenance:
- Carillo Steam Plant
- Chilled Water Plant
- Cost Sports Center (North and South)
- Fitzgerald Field House
- Oak Hill
- Petersen Sports Complex
- Tower View Garage
- Trees Field (Dome)
- Trees Hall

The maintenance period was scheduled by Pitt IT in consultation with Athletics and the Office of Public Safety’s Integrated Security Department (ISD).

This ongoing project focuses on improving the security, performance, and reliability of the network that provides connectivity to the internet as well as to resources inside and outside of PittNet.

PittIT has completed checks to ensure that systems are ready for the upgrades and will be actively engaged with the vendor throughout the maintenance periods. In the unlikely event that an issue or problem arises, the vendor will revert to its original network configuration and Pitt IT will post an update to status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Posted on May 13, 2025 - 11:18 EDT

No Disruption Expected During Pitt Passport Maintenance on May 17 May 17, 2025 23:00-23:30 EDT

Pitt Information Technology will update Shibboleth — the system that enables Pitt Passport for secure, single sign-on access to multiple University services — on Saturday, May 17, between 11 and 11:30 p.m. Although no service disruptions are anticipated, Pitt IT encourages you to report any issues to the Technology Help Desk at +1-412-624-HELP (4357).

This maintenance period, originally scheduled for May 10, was rescheduled for May 17 by Pitt IT in consultation with our vendor partner.

Checks have been completed to ensure that the system is ready for the upgrade. Pitt IT will be monitoring services throughout the upgrade. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the event of a service disruption, updates will be provided at https://status.pitt.edu/. This effort is being led by Andrew Labuda with Pitt IT Enterprise Applications.
Posted on May 09, 2025 - 12:11 EDT

Faculty Information System Unavailable Early May 19 During Maintenance May 19, 2025 02:00-04:00 EDT

The University's Faculty Information System (scholars.pitt.edu) will be temporarily unavailable early Monday, May 19, from 2 to 4 a.m. during maintenance.

This upgrade will enhance the features and compatibility of the Discovery Module. There will be no changes to the user interface and no additional action required by users. The maintenance window was scheduled by the vendor (Symplectic Elements) and will minimize disruption to users.

Pitt IT has completed checks to ensure that the system is ready for the update and will be actively engaged throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will revert to its original configuration and Pitt IT will send an email notification as well as post an update to http://status.pitt.edu/.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues regarding this maintenance. This effort is being led by Jamie Craig, Pitt IT Enterprise Applications.
Posted on May 12, 2025 - 09:26 EDT
May 15, 2025
MyResNet Wi-Fi Available Intermittently Thursday at Tower C
Completed - The scheduled maintenance has been completed.
May 15, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:30 EDT
Scheduled - MyResNet (Resident Wi-Fi) service will be intermittently unavailable for up to one hour at Litchfield Tower C between approximately 8:30 and 9:30 a.m. on Thursday, May 15.

Boldyn Networks (formerly Apogee) — Pitt Information Technology’s partner and vendor for MyResNet — has scheduled this maintenance to perform necessary upgrades that will help to ensure the continued reliability and performance of the service. The maintenance period was scheduled during summer recess to minimize disruption to the University community.

Please call the +1-412-624-HELP (4357) or submit a ticket to the Technology Help Desk should you experience any Wi-Fi issues outside of this window.
May 12, 13:43 EDT
May 14, 2025

No incidents reported.

May 13, 2025
MyResNet Wi-Fi Briefly Unavailable Tuesday at The Strand
Completed - The scheduled maintenance has been completed.
May 13, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:30 EDT
Scheduled - MyResNet (Resident Wi-Fi) service will be unavailable at The Strand for up to 20 minutes between approximately 8:30 and 9:30 a.m. on Tuesday, May 13.

Boldyn Networks (formerly Apogee) — Pitt Information Technology’s partner and vendor for MyResNet — has scheduled this maintenance to perform necessary upgrades that will help to ensure the continued reliability and performance of the service. The maintenance period was scheduled during summer recess to minimize disruption to the University community.

Please call the Technology Help Desk at +1-412-624-HELP (4357) to report any Wi-Fi issues or questions.
May 9, 16:38 EDT
May 12, 2025

No incidents reported.

May 11, 2025
Student Information System Unavailable This Weekend During Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 23:00 EDT
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight from Saturday, May 10, at 11 p.m. until Sunday, May 11, at 7 a.m.The maintenance will be performed by the vendor, Sierra-Cedar.

This update is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on May 10. Incomplete entries will be terminated without notice when the system goes offline.

The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu/ The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please call the Technology Help Desk at +1- 412-624-HELP (4357) if you experience issues related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.
May 5, 13:50 EDT
May 10, 2025
May 9, 2025
May 9-10 Maintenance Affects PittNet Wired and Wi-Fi Networks in Multiple Locations on Pittsburgh Campus
Completed - The scheduled maintenance has been completed.
May 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 EDT
Scheduled - PittNet wired and Wi-Fi service will be affected in multiple locations on the Pittsburgh campus during brief network maintenance scheduled for this Friday, May 9, from 9–11 p.m.

The following areas will temporarily lose data connection within the 9–11 p.m. outage window:

• Alumni Hall (Floors 1,2 and 7)
• Bakery Square (Basement)
• Barco Law Building (Floor 1)
• Bellefield Hall (Floors 1 & 4)
• Brackenridge Hall (Floor 1)
• Bruce Hall (Floors 1 & 4)
• Chevron Science Center (Floor 14)
• Craig Hall (Floors 4 & 5)
• Edward H. Litchfield Towers (Floor 1)
• Hillman Library (Floor 5)
• Holland Hall (Floor 3)
• McCormick Hall (Basement, Floors 1 & 2)
• Mervis Hall (Floors 1 & 2)
• Parkvale Building (Floor 1)
• Plum Boro
• Ruskin Hall (Floors 3 & 7)
• Salk Hall (Floor 3)
• Scaife Hall (Floor 2)
• Schenley Place (Ground Floor)
• School of Library and Information Science (SLIS) (Floors 1 through 5)
• Sennott Square (Floor 3)
• Sterling Building (Floor 3)
• Student Union (Ground & Third Floors
• Wesley W. Posvar Hall (Floors 2 & 4)

The following area will temporarily lose data connection from 9 p.m. on Friday, May 9 through 1 a.m. on Saturday, May 10:

• Biomedical Science Tower - South (Floor 10)

This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Dan Mahaven, associate director, operations.
May 8, 17:11 EDT
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025
PantherExpress Unavailable This Weekend May 2-4 During Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 15:00 EDT
Scheduled - PantherExpress will be temporarily unavailable during scheduled maintenance Friday, May 2 from 3 p.m. to noon on Sunday, May 4. Please complete transactions, save all work, and exit the system before 3 p.m. on Friday. Any unsaved work will be lost when the system goes offline.

During this upgrade, user records will be updated to reflect the most current information from Oracle and will help to ensure consistency across University systems. As a result, users may notice updates to their PantherExpress profile, including name, address, and phone number.

The PantherExpress Team will monitor services throughout the upgrade. Should any unexpected issue occur, Financial Operations has a contingency plan in place. In the unlikely event of a prolonged service outage, updates will be provided at http://status.pitt.edu.

If you have questions or concerns about PantherExpress, please contact Purchase, Pay & Travel Customer Service at https://www.ppt.pitt.edu/help-training/contact-us. This effort is being managed by Bob Hestor, Pitt IT Enterprise Applications.
Apr 29, 14:45 EDT
May 3, 2025

No incidents reported.

May 2, 2025
Resolved: Brief Interruption to PeopleSoft Student Information System
Resolved - Monitoring confirms the issue remains resolved.
May 2, 15:44 EDT
Investigating - Pitt Information Technology is aware of a vendor issue that briefly affected access to the PeopleSoft Student Information System between approximately 10:50 and 11:10 a.m. this morning. Pitt IT worked with the vendor to resolve the issue and restore full service.

We are working with the vendor to identify the issue’s root cause and take steps to address it. We continue to closely monitor the service and will post additional updates to status.pitt.edu.
May 2, 11:29 EDT
Talent Center Unavailable Overnight May 1–2 During Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:00 EDT
Scheduled - The search functionality in Talent Center for Managers and the University career sites will be unavailable during maintenance the early morning of Friday, May 2, from midnight to 5 a.m. ET while the system receives an upgrade mandated by the vendor (Oracle). The maintenance period was determined by Oracle’s maintenance schedule.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please contact the Technology Help Desk online at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Apr 28, 14:10 EDT
May 1, 2025
Access to Network Services Has Been Restored
Postmortem - Read details
May 15, 14:48 EDT
Resolved - Monitoring confirms the issue has been resolved.
May 1, 23:44 EDT
Monitoring - Pitt Information Technology has worked with our service provider partners to resolve the network issue that affected access to some University services earlier today.

We are working with our service providers to identify the issue’s root cause and take steps to address it.

We are committed to providing the best possible support to the University community and apologize for any disruptions caused by this outage. For the latest updates on known issues and planned service maintenance periods, visit status.pitt.edu. Should you encounter any other issues using services provided by Pitt IT, please contact the Technology Help Desk at +1-412-624-HELP (4357).
May 1, 17:25 EDT
Update - Pitt IT remains engaged with our service providers in troubleshooting the issue. Access to PeopleSoft may also be intermittently unavailable for some individuals. We will continue to post updates to status.pitt.edu.
May 1, 16:39 EDT
Update - Pitt IT continues working closely with our service providers to troubleshoot and resolve the issue.
May 1, 15:53 EDT
Update - Pitt IT continues working with our service providers to resolve the issue. Additional services that may be intermittently affected include Canvas, PantherExpress, License servers used for software licensing, some PittWorx functionality, including online pay statements, PeopleSoft, PRISM, Salesforce, Talent Center for Managers, and Talent Career Site.

Individuals already logged in to services are often not affected, but individuals who are newly attempting to log in to services may experience issues. Additional updates will be posted to status.pitt.edu as more information becomes available.
May 1, 15:19 EDT
Update - Pitt IT continues working to resolve a network issue that is intermittently affecting access to some University services. Affected services include, but are not limited to:

• Accounts Management (accounts.pitt.edu)
• Applications provided through Pitt Research’s Office of Sponsored Programs
• Door access systems (Adding or changing access is temporarily disrupted, but existing access is not affected.)
• Microsoft Office 365, including Teams
• myPitt (my.pitt.edu)
• PittNet Wi-Fi or wired PittNet services in some locations
• PittPrint
• Software Download Service (software.pitt.edu)

Pitt IT continues working with our service providers to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.
May 1, 14:06 EDT
Update - Pitt IT continues working with our service provider to troubleshoot and resolve the issue.
May 1, 12:47 EDT
Update - Pitt IT is working with our vendor partner to resolve the issue. Affected services include but are not limited to Microsoft Office 365, myPitt (my.pitt.edu), PittPrint, the Software Download Service (software.pitt.edu), and Accounts Management (accounts.pitt.edu).
May 1, 12:10 EDT
Investigating - Pitt Information Technology is aware of an issue that is affecting access to some University network resources when using PittNet wired, PittNet Wi-Fi, and GlobalProtect.

Pitt IT is working with the service provider to resolve the issue as quickly as possible and restore full service. Updates will be posted to status.pitt.edu as more information becomes available.
May 1, 11:52 EDT
Talent Center Unavailable Overnight April 30–May 1 During Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 01:00 EDT
Scheduled - Talent Center for Managers and the University career sites will be unavailable during maintenance the early morning of Thursday, May 1, from 1:00 to 4:30 a.m. ET while the system receives an upgrade mandated by the vendor. The maintenance period was determined by Oracle’s maintenance schedule.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please contact the Technology Help Desk online at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Apr 28, 14:09 EDT
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