Pitt IT Systems Status Status

All Systems Operational

Account Management Operational

Alteryx Operational

Box (pitt.box.com) Operational

Box Content API Operational

Box Authentication (OAuth 2.0 / JWT) Operational

Box Uploads/Downloads Operational

Box Login/SSO Operational

Box Uploads/Downloads Operational

Box Collaboration Operational

Box Sharing (Shared Links) Operational

Box Box Website Operational

Box Login/SSO Operational

Box Box Sync Operational

Box Box Drive Operational

Box FTP Operational

Box Login/SSO Operational

Box Uploads/Downloads Operational

Central Directory Service (CDS) Operational

Cognos Operational

Concur Travel & Expense Operational

Document Management (Perceptive Content) Operational

Electronic Research Notebooks (LabArchives) Operational

Email Operational

Pitt Email and Calendar Operational

Enterprise Spam and Virus Filter Operational

Advanced Threat Protection Operational

Mailing Lists (Mailman) Operational

Emergency Notification Service (ENS) Operational

Enterprise Active Directory (AD) Operational

Enterprise Digital Signage Operational

Enterprise Relationship Management (Salesforce) Operational

ERM Service Desk (Salesforce Service Cloud) Operational

ERM Knowledge (Salesforce Knowledge) Operational

ERM Recruiting (Salesforce Marketing Cloud) Operational

Enterprise Web Infrastructure (EWI) Operational

eSignature Service (DocuSign) Operational

Faculty Information System (Elements) Operational

Find People (find.pitt.edu) Operational

InfoReady Review Operational

Learning Management System (Canvas) Operational

Lecture Capture (Panopto/Pitt Video) Operational

LinkedIn Learning Operational

Microsoft Azure Operational

Virtual Computing Lab Operational

Virtual Desktops for Remote Work Operational

Microsoft Office 365 Operational

Microsoft OneDrive Operational

My Sites (SharePoint Online) Operational

Office ProPlus Operational

Teams Operational

My Pitt website Operational

my.pitt.edu Operational

NameCoach Operational

Online Survey System (Qualtrics) Operational

Oracle Analytics Cloud (OAC) Operational

NotifyU Text Messaging Service Operational

Oracle EPM (PBCS and others) Operational

PBCS, Grants, Tuition, Operating PCM Operational

PantherExpress (Jaggaer) Operational

Pitt on the Hub (online software store) Operational

PittNet Wi-Fi and Wired Networks Operational

PittNet Wired Network Operational

PittNet Wi-Fi Operational

Pitt Guest Wi-Fi Operational

PittNet Gaming Network Operational

PittNet VPN (Pulse Secure) Operational

Eduroam Operational

GlobalProtect VPN Operational

Pitt Passport Operational

Single Sign-On Operational

Multifactor Authentication (Duo) Operational

Pitt Password Manager (LastPass) Operational

Pitt Print Operational

Pitt Worx Operational

PittPAY Operational

PRISM Operational

Residence Hall Wi-Fi (MyResNet) Operational

Software Download Service Operational

Student Information System (PeopleSoft) Operational

Tableau Operational

Vincent Payment Solutions Operational

Voice Services / Telecommunications Operational

Telecommunications (Avaya) Operational

Digital Voice / Unified Communications (Teams) Operational

Workspace Reservation System (Condeco) Operational

Zoom Video Conferencing Operational

Zoom Web Portal Operational

Zoom Zoom Video Webinars Operational

Zoom Zoom Meetings Operational

Zoom Cloud Recording Operational

Zoom Zoom Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Student Information System Unavailable During Routine Maintenance Scheduled for March 25-26 Mar 25, 2023 19:00 - Mar 26, 2023 19:00 EDT

PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during vendor maintenance scheduled for the Student Information System beginning at 7 p.m. on Saturday, March 25. This work is expected to last until 7 p.m. on Sunday, March 26. The systems will be returned to service earlier if work is completed ahead of schedule.

This routine maintenance is necessary to maintain the security, stability, and reliability of the Student Information System.

Please contact the 24/7 IT Help Desk at 412-623-HELP (4357) if you have any questions regarding this announcement.
Posted on Mar 20, 2023 - 11:10 EDT

Brief Service Outages Possible During Overnight Maintenance on March 25–26 Mar 25, 2023 23:00 - Mar 26, 2023 07:00 EDT

Maintenance on the University’s Central Directory Service (CDS) and Cognos ― the University’s tool for enterprise reporting and ad hoc data querying ― will briefly affect several enterprise systems during the standard downtime period from 11 p.m. on Saturday, March 25, through 7 a.m. on Sunday, March 26.

Users will not be able to access the Cognos web interface or reporting functionality for about one hour while maintenance is in progress, and jobs scheduled to run during the maintenance period will not be completed.

In addition, these and other services may be unavailable for up to 45 minutes during the maintenance period:

• Account Self-Service (accounts.pitt.edu), including password changes and new account activations
• Find People (find.pitt.edu)
• Panther Central ID Center, including new ID card activations
• Parchment Transcript Request system
• Some online help forms at technology.pitt.edu
• UPMC health plan information via MyHealth Access

Affected systems will be returned to service earlier if work is completed ahead of schedule. This maintenance is necessary to maintain the stability and reliability of CDS and Cognos.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Posted on Mar 21, 2023 - 09:10 EDT

Past Incidents

Mar 23, 2023

No incidents reported today.

Mar 22, 2023

Issue Briefly Affected Access to Salesforce Marketing Cloud

Resolved - Our monitoring confirms that the issue that affected Salesforce Marketing Cloud yesterday has been fully resolved.
Mar 22, 09:53 EDT

Monitoring - Pitt Information Technology is aware that an intermittent issue briefly affected access to ERM Recruiting (Salesforce Marketing Cloud) for some University users this afternoon.

Salesforce reports that it is taking steps to resolve the issue. Pitt Information Technology is monitoring the service and will update status.pitt.edu as more information becomes available.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Mar 21, 17:22 EDT

Mar 21, 2023

Mar 20, 2023

No incidents reported.

Mar 19, 2023

PantherExpress Unavailable During Maintenance Scheduled for Mar. 17–19

Completed - The scheduled maintenance has been completed.
Mar 19, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 EDT

Scheduled - PantherExpress, the University's eCommerce purchasing tool that links authorized University of Pittsburgh purchasers to University suppliers, will be unavailable during scheduled maintenance from 5 p.m. on Friday, March 17, through noon on Sunday, March 19.

Users should be sure to save all work, complete all transactions, and exit the system before 5 p.m. on March 17. Any work or transactions not completed will be terminated without notice when the system goes offline

For questions or concerns about PantherExpress, please contact Purchase, Pay & Travel Customer Service at pptcustomerservice@cfo.pitt.edu.
Mar 16, 15:30 EDT

Pitt Worx Maintenance Scheduled for March 17–19

Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 13:37 EDT

Scheduled - Pitt Worx , the University’s human resources and payroll system, will be unavailable during scheduled maintenance from Friday, March 17 at 10 p.m. ET until Sunday, March 19 at 7 a.m. ET. During this time, employees will be unable to access Pitt Worx.

Those who need to submit time cards for the week of March 12-18 should plan to do so before or after the outage period; time cards cannot be submitted during the system outage. As a reminder, time cards must be submitted and approved by 12 noon on Monday, March 20.

For questions or concerns about Pitt Worx, please contact the Office of Human Resources .
Mar 13, 13:33 EDT

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Find People (find.pitt.edu) Access Temporarily Restricted to PittNet

Resolved - This incident has been resolved.
Mar 17, 11:44 EDT

Update - Find People (find.pitt.edu) can once again be accessed outside of PittNet. Please note that after ten searches from outside the University's network, you will be required to wait ten minutes to complete another search.
Mar 17, 11:44 EDT

Monitoring - Pitt Information Technology has implemented a temporary security measure that requires a connection to PittNet to access Find People (find.pitt.edu). Students, faculty, and staff can access Find People by connecting to PittNet Wi-Fi or PittNet wired when on campus, or by using PittNet VPN (GlobalProtect) or PittNet VPN (Ivanti/Pulse Secure) when off campus or in an area without PittNet.

Pitt IT implemented this temporary measure on Saturday, Mar. 12, to mitigate repeated attacks on the University’s network. Pitt IT will share additional updates soon.

In the meantime, please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Mar 13, 12:59 EDT

Mar 16, 2023

My Pitt Maintenance Scheduled for March 15; No Service Disruption Expected

Completed - The scheduled maintenance has been completed.
Mar 16, 00:05 EDT

Scheduled - OneCampus, the service provider for My Pitt (http://my.pitt.edu), has scheduled a minor production update for OneCampus Version 2 on Wednesday 3/15/2023 at midnight ET.

No service disruptions are anticipated during the maintenance period.

Should a service disruption occur, information will be posted tostatus.pitt.edu (http://status.pitt.edu/). Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Mar 15, 11:22 EDT

Mar 15, 2023

No incidents reported.

Mar 14, 2023

Intermittent Issue Affecting Oracle Forms in PRISM

Resolved - The service provider has taken steps to resolve the issue that affected some Oracle forms within PRISM yesterday. Full service has been restored.
Mar 14, 10:23 EDT

Identified - Pitt Information Technology is aware of an intermittent issue that is affecting the ability of some individuals to use Oracle Forms within PRISM, the University’s enterprise financial and human resources system.

Pitt IT is working with the service provider to restore full service as soon as possible. Updates will be posted to status.pitt.edu as they become available.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Mar 13, 15:26 EDT

Mar 13, 2023

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

MyResNet Intermittently Unavailable in Darragh 341 During Mar. 10 Maintenance

Completed - The scheduled maintenance has been completed.
Mar 10, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:00 EST

Scheduled - Apogee — Pitt Information Technology’s partner and service provider for Residence Hall Wi-Fi (MyResNet) — has scheduled network maintenance from 8 a.m. to noon on Friday, Mar. 10.

MyResNet service will be intermittently unavailable on the second floor of 341 Darragh during the maintenance period.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Mar 3, 14:39 EST

Mar 9, 2023

MyResNet Intermittently Unavailable in Tower B During Mar. 9 Maintenance

Completed - The scheduled maintenance has been completed.
Mar 9, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 EST

Scheduled - Apogee — Pitt Information Technology’s partner and service provider for Residence Hall Wi-Fi (MyResNet) — has scheduled network maintenance from 8 a.m. to noon on Thursday, Mar. 9.

MyResNet service will be intermittently unavailable on floors 2, 3, and 4 of Tower B during the maintenance period.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Mar 3, 14:39 EST