Intermittent Issue Affecting DocuSign Email Notifications
Monitoring - DocuSign continues working to resolve the root cause of the issue that affected email notifications for signed/completed documents. Pitt IT continues to closely monitor the service.
Jan 12, 2025 - 09:18 EST
Update - Pitt Information Technology has taken steps to mitigate a DocuSign issue that earlier today prevented some individuals from receiving email notifications from Microsoft Office365 for signed/completed documents.

Email notifications from verified DocuSign senders that previously were quarantined have been delivered to University email addresses, and future DocuSign email notifications should be received by users as expected.

Pitt IT continues to work with DocuSign to identify and resolve the root cause of this service provider issue. Updates will be posted to status.pitt.edu as more information becomes available.

Reminder: If you were expecting a DocuSign notification and have not received it, please visit your Spam and Virus Filter at myPitt to check if it has been quarantined.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement
Jan 11, 2025 - 20:07 EST
Investigating - DocuSign is currently aware of and addressing an issue affecting email notifications for signed/completed documents. In some cases, individuals are not receiving email notifications from Microsoft Office365 for signed/completed documents. If you were expecting a DocuSign notification and have not received it, please visit your Spam and Virus Filter at myPitt to check if it has been quarantined.

Pitt Information Technology has also seen some cases of individuals receiving multiple email notifications from Microsoft Office365 for the same signed/completed document.

Pitt IT is working with the service provider to resolve the issue as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement
Jan 11, 2025 - 13:00 EST
Account Management Operational
Alteryx Operational
BeyondTrust Secure Remote Support Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Document Management (Perceptive Content) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Network File Storage (Andrew File System) Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Hosting (EWI, Pantheon, AFS) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Find People (find.pitt.edu) Operational
Google Workspace Operational
InfoReady Review Operational
IP Address Management (IPAM) Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
Name Coach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Oracle EPM (PBCS and others) Operational
PBCS, Grants, Tuition, Operating PCM Operational
PantherExpress (Jaggaer) Operational
Pitt Mobile (ReadyEducation) Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
PittPAY Operational
Pitt Print Operational
Pitt Professional ? Operational
Pitt Worx Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Talent Center Operational
TeamDynamix Operational
Vincent Payment Solutions Operational
Vendor-Hosted Websites Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Workspace Reservation System (Condeco) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Talent Center Unavailable Early Jan. 14 During Maintenance Jan 14, 2025 03:30-06:30 EST
Talent Center’s analytics platform will be unavailable during maintenance the early morning of Jan. 14, from 3:30 a.m. to 6:30 a.m. ET while the system receives a system upgrade. The maintenance period was determined by Oracles maintenance schedule.

This outage will not impact Talent Center for Managers or the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  
Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Posted on Jan 08, 2025 - 10:50 EST
Past Incidents
Jan 12, 2025
CANCELED: Network Service Unavailable Overnight on Crawford Hall Floors 4 and 5 During Jan. 11-12 Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 EST
Update - This maintenance period has been canceled. Pitt IT will post an announcement to status.pitt.edu when it has been rescheduled.
Jan 11, 12:48 EST
Scheduled - PittNet Wi-Fi and Wired network service will be unavailable on the fourth floor and part of the fifth floor of Crawford Hall during overnight network maintenance performed by Pitt IT and our vendor partner between 11 p.m. on Saturday, Jan. 11, and 7 a.m. on Sunday, Jan. 12.

This maintenance period was scheduled in consultation with our partners in the Dietrich School of Arts and Sciences to support the Crawford Hall lab renovations.

Pitt IT has completed checks to ensure that systems are ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the vendor will revert to its original configuration and Pitt IT will send an email notification as well as post an update to status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions or experience issues related to this maintenance.
Dec 19, 16:12 EST
Jan 11, 2025
Jan. 10 Network Maintenance Affects Various Locations
Completed - The scheduled maintenance has been completed.
Jan 11, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:00 EST
Scheduled - Network maintenance may briefly affect PittNet wired and Wi-Fi service on Friday, Jan. 10, from 11 p.m. to midnight, in the following locations on the Pittsburgh campus:

• Forbes Towers (fifth floor)
• Darragh Street Apartment Complex (first floor)
• Plum Boro (first floor)
• Thomas Boulevard (first floor)

Pitt IT has completed checks to ensure that systems are ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the vendor will revert to its original configuration and Pitt IT will send an email notification as well as post an update to status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions or experience issues related to this maintenance.
Jan 7, 09:01 EST
Jan 10, 2025
Talent Center Unavailable Jan. 10 During Evening Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 17:00 EST
Scheduled - Talent Center for Managers will be unavailable during maintenance the evening of Jan. 10, from 5–9 p.m. ET while the system receives an enhancement update. The maintenance period was determined by the HCM Solutions team.

This outage will not impact the career sites.

The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at https://status.pitt.edu.

Please contact the Technology Help Desk online at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HCM Solutions Analyst responsible for Talent Center administration.  

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at https://hr.pitt.edu/contact-ohr.
Jan 3, 09:39 EST
Jan 9, 2025
Resolved: Intermittent Issue Affected PittNet Wi-Fi Service This Morning
Resolved - Pitt Information Technology is aware of an intermittent issue that affected the ability of some individuals to log in to PittNet Wi-Fi, Eduroam, and GlobalProtect services this morning between approximately 7:20 and 8 a.m.

Pitt IT has taken steps to resolve the issue and restore full service. We continue to monitor all services that were affected and will post additional updates to status.pitt.edu as needed.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.
Jan 9, 09:19 EST
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025
Network Service Unavailable Overnight on Crawford Hall First Floor During Jan. 4-5 Maintenance
Completed - The scheduled maintenance has been completed.
Jan 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 23:00 EST
Scheduled - PittNet Wi-Fi and Wired network service will be unavailable on the first floor of Crawford Hall during overnight network maintenance performed by Pitt IT and our vendor partner between 11 p.m. on Saturday, Jan. 4, and 7 a.m. on Sunday, Jan. 5.

This maintenance period was scheduled in consultation with our partners in the Dietrich School of Arts and Sciences to support the Crawford Hall lab renovations.

Pitt IT has completed checks to ensure that systems are ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the vendor will revert to its original configuration and Pitt IT will send an email notification as well as post an update to status.pitt.edu.

Please call the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions or experience issues related to this maintenance.
Dec 19, 16:11 EST
Jan 4, 2025
Jan. 3 Overnight Network Maintenance Impacts Plum Boro
Completed - The scheduled maintenance has been completed.
Jan 4, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 23:00 EST
Scheduled - Network maintenance may briefly affect PittNet wired and Wi-Fi service from Friday, Jan. 3, at 11 p.m. through Saturday, Jan. 4, at 7 a.m., in the following locations on the Pittsburgh campus:
• Plum Boro (first floor)
This maintenance is part of vendor-required best practices to ensure the continued security, stability, and reliability of older network hardware components. Pitt IT has completed checks to ensure that the hardware is ready for the maintenance and will be actively engaged with the vendor throughout the maintenance period.
Please submit a request to the by calling +1-412-624-HELP (4357) if you have any questions about this announcement.
Jan 2, 14:11 EST
Jan 3, 2025
Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

Dec 30, 2024

No incidents reported.

Dec 29, 2024

No incidents reported.

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