University of Pittsburgh Status

All Systems Operational

Account Management Operational

Box (pitt.box.com) Operational

Central Directory Service (CDS) Operational

Cognos Operational

Electronic Research Notebooks (LabArchives) Operational

Email Operational

Pitt Email and Calendar Operational

Enterprise Spam and Virus Filter Operational

Advanced Threat Protection Operational

Emergency Notification Service (ENS) Operational

Enterprise Active Directory (AD) Operational

Enterprise Digital Signage Operational

Enterprise Web Infrastructure (EWI) Operational

eSignature Service (DocuSign) Operational

Faculty Information System (Elements) Operational

Learning Management System Operational

Canvas Operational

CourseWeb (Blackboard Learn) Operational

Lecture Capture (Panopto/Pitt Video) Operational

LinkedIn Learning Operational

Microsoft Azure Operational

Virtual Computing Lab Operational

Virtual Desktops for Remote Work Operational

Microsoft Office 365 Operational

Microsoft OneDrive Operational

My Sites (SharePoint Online) Operational

Skype for Business Operational

Office ProPlus Operational

Teams Operational

My Pitt website Operational

my.pitt.edu Operational

Online Survey System (Qualtrics) Operational

NotifyU Text Messaging Service Operational

Pitt on the Hub (online software store) Operational

Pitt Passport Operational

Single Sign-On Operational

Multifactor Authentication (Duo) Operational

Pitt Print Operational

PittNet Wi-Fi and Wired Networks Operational

PittNet Wired Network Operational

PittNet Wi-Fi Operational

PittNet Guest Wi-Fi Operational

PittNet Gaming Network Operational

PittNet VPN (Pulse Secure) Operational

Eduroam Operational

PittPAY Operational

PRISM Operational

Residence Hall Wi-Fi (MyResNet) Operational

Software Download Service Operational

Student Information System (PeopleSoft) Operational

Tableau Operational

Voice Services / Telecommunications Operational

Digital Voice / Unified Communications (Skype for Business) Operational

Telecommunications (Avaya) Operational

Zoom Video Conferencing Operational

Zoom Web Portal Operational

Zoom Zoom Video Webinars Operational

Zoom Zoom Meetings Operational

Zoom Cloud Recording Operational

Zoom Zoom Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 26, 2020

No incidents reported today.

Oct 25, 2020

Network Service Interruption During Oct. 25 Scheduled Maintenance Period

Resolved - A network service interruption that occurred during Pitt IT’s scheduled maintenance period on Sunday, Oct. 25, affected connectivity to University services from PittNet and the internet. The interruption occurred between 12:30 a.m. and 1:15 a.m. and lasted approximately 20 minutes.

Pitt IT is investigating the issue and will post additional details to status.pitt.edu as they become available. In the meantime, departmental IT staff are advised to monitor their network services and report any issues to the 24/7 IT Help Desk at 412-624-HELP (4357).
Oct 25, 03:33 EDT

Oct 24, 2020

My Pitt Maintenance Scheduled for Oct. 24; No Service Disruption Expected

Completed - The scheduled maintenance has been completed.
Oct 24, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:02 EDT

Scheduled - rSmart, the service provider for My Pitt (my.pitt.edu), has scheduled routine maintenance at midnight on Saturday, Oct. 24.

No service disruptions are anticipated during the maintenance period. Should a service disruption occur, information will be posted to status.pitt.edu.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Oct 23, 16:12 EDT

Oct 23, 2020

Intermittent Issue Affecting Access to My Pitt

Resolved - Pitt IT has confirmed that the service provider has fully resolved the issue that affected access to My Pitt (my.pitt.edu) earlier this morning. Full functionality has been restored.
Oct 23, 13:04 EDT

Monitoring - The service provider has resolved the issue that affected access to My Pitt (my.pitt.edu) earlier this morning. Pitt IT is continuing to monitor the service to confirm full functionality has been restored.
Oct 23, 11:28 EDT

Investigating - Pitt Information Technology is aware of an intermittent issue affecting access to My Pitt (my.pitt.edu). We are working with the vendor to restore full functionality as quickly as possible. Updates will be posted to status.pitt.edu as they become available.

Services can still be accessed through their direct URL (for example, software.pitt.edu or accounts.pitt.edu). Direct links to some IT services are also available in the footer of the technology.pitt.edu website.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Oct 23, 10:47 EDT

Oct 22, 2020

Service Provider Issue Affecting MyResNet in Darragh Street Apartments

Resolved - Apogee has resolved the issue that affected Residence Hall Wi-Fi (MyResNet) service on the second floor of Darragh Street Apartments earlier today. Full service has been restored.
Oct 22, 14:43 EDT

Identified - Apogee is experiencing an issue that is affecting Residence Hall Wi-Fi (MyResNet) service on the second floor of Darragh Street Apartments.

Apogee is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Oct 22, 09:38 EDT

Power Issues Cause of Network Service Disruption at Bradford Campus

Resolved - The commercial power issues that disrupted PittNet connectivity at the Bradford campus yesterday have been resolved. Full network connectivity has been restored.
Oct 22, 08:17 EDT

Identified - Commercial power issues are disrupting PittNet connectivity at the Bradford campus. The service provider is aware of the issue and working to restore power as quickly as possible. Updates will be posted to status.pitt.edu as they become available.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.
Oct 21, 19:03 EDT

Oct 21, 2020

Oct 20, 2020

No incidents reported.

Oct 19, 2020

Service Provider Issue Affecting Box (pitt.box.com)

Resolved - Pitt IT's monitoring has confirmed that Box services have been fully restored.
Oct 19, 19:29 EDT

Monitoring - Box is reporting that it has resolved the issue that affected access to its services earlier today. Pitt Information Technology continues to monitor the service.
Oct 19, 15:45 EDT

Investigating - Box is experiencing an issue that is affecting the ability of users to access the service and upload and download content.

Box is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Oct 19, 10:18 EDT

Issue Affecting Bradford Campus Phone Service

Resolved - Lumen has fully resolved the issue that affected the the ability of individuals at the Bradford campus to receive calls from outside the University’s phone system. Full service has been restored.
Oct 19, 08:43 EDT

Monitoring - Lumen has repaired the circuit and restored the ability of individuals at the Bradford campus to receive calls from outside the University’s phone system. Forwarding of numbers to the alternative circuit will be removed in coordination with local administrators. Pitt IT is continuing to monitor service.
Oct 15, 15:35 EDT

Identified - The University of Pittsburgh at Bradford is still experiencing an issue that is affecting the ability of individuals to receive calls from outside the University’s phone system. The main number has been rerouted to accept inbound calling. Outbound calls are unaffected by the issue. Lumen, the telephone service provider at the Bradford campus, remains engaged and is working to repair a fiber cut.
Oct 13, 09:03 EDT

Investigating - Lumen, the telephone service provider at the Bradford campus, is experiencing an issue that is affecting the ability of individuals at the Bradford campus to receive calls from outside the University’s phone system.

Lumen is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as they become available.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Oct 12, 10:46 EDT

Oct 18, 2020

Student Information System (PeopleSoft) Monthly Vendor Maintenance Scheduled for Oct. 17-18

Completed - The scheduled maintenance has been completed.
Oct 18, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 EDT

Scheduled - Vendor maintenance will be performed on the Student Information System (PeopleSoft and PeopleSoft Mobile) beginning at 7 p.m. on Saturday, Oct. 17. This work is expected to last until 7 p.m. on Sunday, Oct. 18.

This routine maintenance is necessary to maintain the security, stability, and reliability of the Student Information System.

PeopleSoft and PeopleSoft Mobile will be unavailable during this maintenance period. The systems will be returned to service earlier if work is completed ahead of schedule.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Oct 14, 16:22 EDT

PRISM Maintenance Scheduled for Oct. 17–18

Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:00 EDT

Scheduled - In order to update the PRISM system with the latest HR patches, it will be necessary to take the system offline beginning at noon on Saturday, Oct. 17, and continuing through 7 a.m. on Sunday, Oct. 18.

Users should be sure to save all work, complete all transactions (including printing and faxing), and exit the system before noon on Saturday. Any work or transactions not completed will be terminated without notice when the system goes offline.

Thank you for your cooperation. Should you have any questions, please contact the 24/7 IT Help Desk at 412-624-HELP (4357).
Oct 16, 14:15 EDT

PittNet VPN Maintenance Scheduled for Oct. 17-18

Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:01 EDT

Scheduled - PittNet VPN (Pulse Secure) will be unavailable for up to 30 minutes during scheduled maintenance from 11 p.m. on Saturday, Oct. 17, through 1 a.m. on Sunday, Oct. 18.

Users may not be able to connect until maintenance is complete and any connections in progress may be halted when maintenance begins. The system will be returned to service earlier if work is completed ahead of schedule.

As a reminder, most University resources can be accessed remotely without PittNet VPN. Refer to these guidelines on when PittNet VPN is and is not needed to access University resources: https://www.technology.pitt.edu/blog/vpnremote

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Oct 15, 15:28 EDT

Oct 17, 2020

Oct 16, 2020

No incidents reported.

Oct 15, 2020

My Pitt Maintenance Scheduled for Oct. 15; No Service Disruption Expected

Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 05:00 EDT

Scheduled - rSmart, the service provider for My Pitt (my.pitt.edu), has scheduled routine maintenance at 5 a.m. on Thursday, Oct. 15.

No service disruptions are anticipated during the maintenance period. Should a service disruption occur, information will be posted to status.pitt.edu.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Oct 14, 12:48 EDT

Oct 14, 2020

No incidents reported.

Oct 13, 2020

Oct 12, 2020