Student Information System Unavailable Sept. 28 - Oct. 1; URLs Changing
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2023 - 22:00 EDT
Scheduled - PeopleSoft and PeopleSoft/Highpoint Campus Experience (CX) will be unavailable during an extended upgrade scheduled for improved operational efficiency of the Student Information System from 10 p.m. on Thursday, Sept. 28, through 11 p.m. on Sunday, Oct. 1. PittPAY and Parchment (eTranscript Ordering) will also be unavailable during the upgrade. The systems will be returned to service earlier if work is completed ahead of schedule.

Please note that the URL address for PeopleSoft will change. If you are a PeopleSoft user or support PeopleSoft users in your department, please take note of the following:

• Prior to Oct. 1, please update any bookmarks in browsers and links on school or department websites:
- Point PeopleSoft Student Information System links to https://my.pitt.edu/launch-task/all/peoplesoft-student-info-system.
- Point PeopleSoft/HighPoint links to https://my.pitt.edu/launch-task/all/peoplesoft-highpoint-cx.
• On Thursday, Sept. 28, be certain to complete all transactions and exit the system before 10 p.m. Any transactions that are not completed will be terminated without notice when the system goes offline.

Note: PeopleSoft and PeopleSoft/Highpoint Campus Experience (CX) data used for the Data Warehouse will be refreshed on Sept. 28 and available for use but will not be updated during this downtime. Therefore, users should wait until Oct. 2 when the upgrade is complete to access the most current data.

The Learning Management System (Canvas) will be available during the upgrade.

Should an issue occur, information will be posted to status.pitt.edu. Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Account Management Operational
Alteryx Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Authentication (OAuth 2.0 / JWT) Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Document Management (Perceptive Content) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Find People (find.pitt.edu) Operational
InfoReady Review Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Oracle EPM (PBCS and others) Operational
PBCS, Grants, Tuition, Operating PCM Operational
PantherExpress (Jaggaer) Operational
Pitt on the Hub (online software store)
Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
PittNet VPN (Pulse Secure) Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
Pitt Print Operational
Pitt Professional
Operational
Pitt Worx Operational
PittPAY Under Maintenance
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Under Maintenance
Tableau Operational
Vincent Payment Solutions Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Workspace Reservation System (Condeco) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Brief Network Outage Sept. 30 – Oct. 1 for Baum Blvd., Bakery Square, Thomas Blvd. Sep 30, 2023 23:00 - Oct 1, 2023 07:00 EDT
Wired and Wi-Fi networks will be unavailable during overnight maintenance at select buildings on the Pittsburgh campus. Impacted networks include PittNet, Eduroam, and Pitt Guest Wi-Fi. This work is necessary to upgrade hardware for increased network stability, reliability, and capacity.

Network access will be intermittently impacted for up to 45 minutes between the following dates and times at these locations:

Saturday, Sept. 30, at 11 p.m., until Sunday, Oct. 1, at 7 a.m.: Bakery Square, The Offices at Baum, and Thomas Boulevard

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions about this outage.
Posted on Sep 25, 2023 - 12:39 EDT
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023
Update Regarding PittNet Wi-Fi Issues This Week
Completed - The scheduled maintenance has been completed.
Sep 29, 23:00 EDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:01 EDT
Scheduled - PittNet Wi-Fi has experienced sporadic, intermittent interruptions at a limited number of locations on the Pittsburgh campus this Tuesday and Thursday, Sept. 26 and 28. During these instances, some users experienced difficulties connecting to Wi-Fi or were disconnected from their existing session. Our vendor partner has indicated that other customers have reported similar issues, often coinciding with periods of elevated network usage.

Pitt Information Technology will perform network maintenance tonight (Sept. 29) to help address these recent issues. PittNet Wi-Fi, Guest Wi-Fi, and Eduroam will be intermittently unavailable in some locations of the Pittsburgh campus between 10 and 11 p.m. Residence Hall Wi-Fi (MyResNet) will remain available.

In addition to tonight’s network maintenance, we have applied remediation steps based on vendor recommendations, as well as implemented additional monitoring to capture troubleshooting data should the issue recur. However, please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you experience any PittNet Wi-Fi issues so that we can promptly address them.

Thank you for your patience and support as we work with the vendor to fully resolve this issue. Pitt IT will provide an update on status.pitt.edu when the root cause has been identified and resolved.
Sep 29, 18:53 EDT
Sep 28, 2023
Intermittent Issue Affecting PittNet Wi-Fi Access
Resolved - Monitoring confirms the issue has been resolved.
Sep 28, 17:08 EDT
Monitoring - Pitt IT has worked with our service providers to mitigate the intermittent issue that affected PittNet Wi-Fi access on the Pittsburgh campus earlier today. Service has been restored.

We continue to monitor the service and are working to fully resolve the underlying issue. Additional updates will be posted to status.pitt.edu as needed.

If you continue to experience Wi-Fi issues, please contact the 24/7 IT Help Desk at +1 412 624-HELP (4357) so that we can help you resolve them.
Sep 27, 11:44 EDT
Update - Pitt IT continues to work with our service providers to address the intermittent issue affecting PittNet Wi-Fi access on the Pittsburgh campus.

If you are experiencing Wi-Fi issues, please contact the 24/7 IT Help Desk at +1 412 624-HELP (4357) so that we can work with you to troubleshoot the problem.
Sep 27, 10:57 EDT
Investigating - Pitt Information Technology is aware of a recurrence of an intermittent issue affecting PittNet Wi-Fi access on the Pittsburgh campus. Residence Hall Wi-Fi (MyResNet) is unaffected by this issue.

Pitt IT is working to restore full service as quickly as possible. Additional updates will be posted to status.pitt.edu.

Please contact the 24/7 IT Help Desk at +1 412 624-HELP (4357) if you have any questions about this announcement.
Sep 27, 09:45 EDT
MyResNet Maintenance on Sept. 28 Affects Forbes Hall, Floors 4–6
Completed - The scheduled maintenance has been completed.
Sep 28, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 02:00 EDT
Scheduled - Pitt Information Technology continually works closely with our vendor partner, Apogee, to optimize Residence Hall Wi-Fi (MyResNet) performance. As part of this process, Apogee has scheduled network maintenance the morning of Thursday, Sept. 28.

MyResNet will be intermittently unavailable on the fourth, fifth, and sixth floors of Forbes Hall from 2 to 6 a.m. on Thursday, Sept. 28, while maintenance is underway.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Sep 27, 08:59 EDT
Sep 27, 2023
Sep 26, 2023
Intermittent Issue Affecting PittNet Wi-Fi Access
Resolved - Monitoring confirms the issue has been fully resolved.
Sep 26, 13:03 EDT
Monitoring - Pitt IT has worked with our service providers to resolve the intermittent issue that affected PittNet Wi-Fi access on the Pittsburgh campus earlier today. Full service has been restored.

If you continue to experience Wi-Fi issues, please contact the 24/7 IT Help Desk at +1 412 624-HELP (4357) so that we can help you resolve them.
Sep 25, 15:25 EDT
Update - Pitt IT continues to work with our service providers to address the intermittent issue affecting PittNet Wi-Fi access on the Pittsburgh campus. Access to Pitt Guest Wi-Fi and Eduroam may also be intermittently affected.

If you are still experiencing Wi-Fi issues, please contact the 24/7 IT Help Desk at +1 412 624-HELP (4357) so that we can work with you to troubleshoot the problem.
Sep 25, 14:38 EDT
Investigating - Pitt Information Technology is aware of an intermittent issue affecting PittNet Wi-Fi access on the Pittsburgh campus. Residence Hall Wi-Fi (MyResNet) is unaffected by this issue.

Pitt IT is working to restore full service as quickly as possible. Additional updates will be posted to status.pitt.edu.

Please contact the 24/7 IT Help Desk at +1 412 624-HELP (4357) if you have any questions about this announcement.
Sep 25, 12:17 EDT
Sep 25, 2023
Sep 24, 2023
Student Information System Unavailable During Routine Maintenance Scheduled for September 23-24
Completed - The scheduled maintenance has been completed.
Sep 24, 19:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 19:00 EDT
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during vendor maintenance scheduled for the Student Information System beginning at 7 p.m. on Saturday, September 23. This work is expected to last until 7 p.m. on Sunday, September 24. The systems will be returned to service earlier if work is completed ahead of schedule.

This routine maintenance is necessary to maintain the security, stability, and reliability of the Student Information System.

Please contact the 24/7 IT Help Desk at 412-623-HELP (4357) if you have any questions regarding this announcement.
Sep 19, 08:13 EDT
Sep 23, 2023
Sep 22, 2023

No incidents reported.

Sep 21, 2023
MyResNet Unavailable for 10 Minutes During Sept. 20 Overnight Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:45 EDT
Scheduled - Apogee — Pitt Information Technology’s partner and service provider for Residence Hall Wi-Fi (MyResNet) — has scheduled network maintenance from 11:59 p.m. on Wednesday, Sept. 20, through 6 a.m. on Thursday, Sept. 21.

MyResNet service will be intermittently unavailable for up to 10 minutes during the maintenance period.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Sep 19, 08:53 EDT
Sep 20, 2023
Sep 19, 2023
Service Provider Issue Affecting Concur Travel and Expense Management
Resolved - The service provider has taken steps to resolve the issue and restore full service. We continue to monitor the service and will post additional updates as needed.
Sep 19, 08:38 EDT
Investigating - The Office of the Chief Financial Officer and Pitt Information Technology are aware of a service provider issue that is affecting travel request submissions in the Concur Travel & Expense System.

The service provider is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP if you have any questions regarding this announcement.
Sep 18, 14:59 EDT
Sep 18, 2023
Sep 17, 2023
Brief Network Outages Sept. 16 – 17 for Hillman Library, Mervis Hall, and Sennott Square
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 EDT
Scheduled - As previously announced, wired and Wi-Fi networks will be unavailable during overnight maintenance over the coming weekends at select buildings on the Pittsburgh campus. Impacted networks include PittNet, Eduroam, Pitt Guest Wi-Fi, and Residence Hall Wi-Fi (MyResNet). This work is necessary to upgrade hardware for increased network stability, reliability, and capacity.

Network access will be intermittently impacted for up to 45 minutes during the following dates and times at these locations:

- Saturday, Sept. 16 at 11 p.m., until Sunday, Sept. 17 at 7 a.m.:
Hillman Library, Mervis Hall, and Sennott Square

Pitt IT will provide weekly updates on scheduled network maintenance that is expected to continue over the next several months.

Please share this information with others in your department as appropriate and contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.
Sep 12, 14:47 EDT
Sep 16, 2023
ERM Recruiting (Salesforce Marketing Cloud) Briefly Unavailable During Sept. 16 Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 EDT
Scheduled - Access to Enterprise Relationship Management Recruiting (Salesforce Marketing Cloud) will be briefly unavailable for up to 30 minutes during service provider maintenance from 8 to 8:30 a.m. on Saturday, Sept. 16.

Salesforce recommends that users pause automations, sends, and related activities before the start of the maintenance period.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Sep 11, 14:42 EDT
LastPass Maintenance on Sept. 16; Updated Master Password Requirements
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 EDT
Scheduled - LastPass, the provider for the University’s Password Manager and vault app, will perform scheduled maintenance early this Saturday. From 1 to 7 a.m. on Sept. 16, users may experience service disruptions accessing their LastPass account vault — where all passwords and secure notes are stored. This routine maintenance is necessary to maintain the security, stability, and reliability of the LastPass service. For updates about the scheduled maintenance, visit LastPass.

Separately, beginning in mid-October, LastPass will require master passwords to be a minimum of 12 characters that include at least one number, one lowercase letter, one uppercase letter, and one special character. Users whose master passwords do not meet these complexity requirements will be prompted by LastPass to update their master passwords. Pitt IT will share this information with students, faculty, and staff who have LastPass accounts.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.
Sep 13, 15:52 EDT
Brief Network Outages Sept. 15 – 16 for Bridgeside 1, McGowan, and Biotech/Bioengineering
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 EDT
Scheduled - As previously announced, wired and Wi-Fi networks will be unavailable during overnight maintenance over the coming weekends at select buildings on the Pittsburgh campus. Impacted networks include PittNet, Eduroam, Pitt Guest Wi-Fi, and Residence Hall Wi-Fi (MyResNet). This work is necessary to upgrade hardware for increased network stability, reliability, and capacity.
Network access will be intermittently impacted for up to 45 minutes during the following dates and times at these locations:

- Friday, Sept. 15, at 11 p.m., until Saturday, Sept. 16, at 7 a.m.:
Bridgeside Point 1, Center for Biotechnology and Bioengineering, and McGowan Institute for Regenerative Medicine

Pitt IT will provide weekly updates on scheduled network maintenance that is expected to continue over the next several months.

Please share this information with others in your department as appropriate and contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.
Sep 12, 14:41 EDT
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