CDS Maintenance to Affect Several University Services Sept. 25–26
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 23:00 EDT
Scheduled - Maintenance on the University’s Central Directory Service (CDS) will briefly affect several enterprise systems during the standard downtime period from 11 p.m. on Saturday, Sept. 25, through 7 a.m. on Sunday, Sept. 26.

These and other services may be unavailable for up to 15 minutes during the maintenance period:

• Account Self-Service (accounts.pitt.edu), including password changes and new account activations
• Parchment Transcript Request system
• Panther Central ID Center, including new ID card activations
• Find People (find.pitt.edu)
• UPMC health plan information via MyHealth Access
• Some online help forms at technology.pitt.edu

Affected systems will be returned to service earlier if work is completed ahead of schedule. This maintenance is necessary to maintain the stability and reliability of CDS.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Account Management Under Maintenance
Alteryx Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Authentication (OAuth 2.0 / JWT) Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Under Maintenance
Cognos Operational
Concur Travel & Expense Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Skype for Business Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
PittNet VPN (Pulse Secure) Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
Pitt Print Operational
Pitt Worx Operational
PittPAY Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Voice Services / Telecommunications Operational
Digital Voice / Unified Communications (Skype for Business) Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2021

Unresolved incident: CDS Maintenance to Affect Several University Services Sept. 25–26.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Emergency Network Maintenance Scheduled for Tonight
Completed - The scheduled maintenance has been completed.
Sep 23, 02:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:00 EDT
Scheduled - Pitt Information Technology has scheduled emergency network maintenance tonight that will interrupt access to PittNet Wi-Fi and Wired networks for administrative systems in the following residence halls on the Pittsburgh campus from midnight to 2 a.m.:

• Amos Hall
• Brackenridge Hall
• Bruce Hall
• Holland Hall
• Litchfield Towers
• William Pitt Union

The following services will be impacted in affected buildings:

• Card swipe reader connectivity will be unavailable
• Microsoft Teams phones will be unable to place or receive calls
• Students will be unable to use Panther Funds at laundry facilities

Residence Hall Wi-Fi (MyResNet) is not affected and will remain available in residential areas during the maintenance period.

PittNet Wi-Fi and Wired service will be restored earlier in affected buildings if work is completed ahead of schedule. This maintenance is necessary to maintain the stability and reliability of the University’s network.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Sep 22, 18:23 EDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Electronic Research Notebooks (LabArchives) Maintenance Scheduled for Sept. 19
Completed - The scheduled maintenance has been completed.
Sep 19, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:00 EDT
Scheduled - LabArchives has scheduled maintenance that will affect access to its Electronic Research Notebooks service for up to 15 minutes between 1 and 1:30 a.m. on Sunday, Sept. 19.

Electronic Lab Notebooks, Inventory, and Scheduler will be briefly unavailable while maintenance is in progress. The system will be returned to service earlier if work is completed ahead of schedule.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Sep 17, 22:27 EDT
Sep 18, 2021
Pitt Worx Maintenance Scheduled for Sept. 17–18
Completed - The scheduled maintenance has been completed.
Sep 18, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:02 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 08:45 EDT
Scheduled - Pitt Worx, the University’s human resources and payroll system, will be unavailable during scheduled maintenance from 9 p.m. on Friday, Sept. 17, through 7 p.m. on Saturday, Sept. 18.

Time cards for the week of Sept. 12–18 may be submitted before maintenance begins or after it ends. As a reminder, time cards must be submitted and approved by noon on Monday, Sept. 20.

For questions or concerns about Pitt Worx, please contact the Office of Human Resources.
Sep 17, 08:44 EDT
Greensburg Campus Network and Phone Service Affected During Sept. 17–18 Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:03 EDT
Scheduled - Network and phone service on the Greensburg campus will be intermittently unavailable during scheduled maintenance from 11 p.m. on Friday, Sept. 17, through 12 a.m. on Saturday, Sept. 18.

Greensburg campus phones will be unable to receive calls at times during the maintenance period, and some emergency phone stations on the Greensburg campus will be unavailable while maintenance is in progress.

The University’s Emergency Notification Service will remain operational, and the UPG Police Department will continue to monitor its main 724-836-9865 number. If campus police cannot be reached in an emergency during the maintenance period, callers should hang up and dial 911.

Pittsburgh campus network and phone service will not be affected by the maintenance.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Sep 16, 09:18 EDT
Sep 17, 2021
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Issue Affecting MyResNet Service on Lothrop Hall 13th and 14th Floors
Resolved - The issue that affected MyResNet service in Lothrop Hall earlier today has been resolved and full service has been restored.
Sep 15, 15:56 EDT
Update - MyResNet service should now be restored to the 14th floor of Lothrop Hall. Efforts to restore service on the 13th floor are still in progress. Network equipment will be replaced after cleanup has been completed.
Sep 15, 10:53 EDT
Investigating - A water leak is affecting Residence Hall Wi-Fi (MyResNet) service on the 13th and 14th floors in Lothrop Hall.

Apogee is aware of the issue and working with Facilities to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as they become available.

Please contact the 24/7 IT Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.
Sep 15, 10:13 EDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Cognos Unavailable During Emergency Maintenance from 12:20 to 1:20 p.m. Today
Completed - Cognos maintenance has been completed and the system has been returned to service.
Sep 13, 13:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 12:23 EDT
Scheduled - To resolve an issue affecting Cognos, the University’s tool for enterprise reporting and ad hoc data querying, Pitt Information Technology will restart the system during an emergency maintenance period from 12:20 to 1:20 p.m. today.

Users will not be able to access Cognos while maintenance is in progress, and jobs scheduled to run during the maintenance period will not be completed. Cognos will be returned to service earlier if work is completed ahead of schedule. Updates will be posted to status.pitt.edu.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Sep 13, 12:22 EDT
Sep 12, 2021
Cognos Unavailable During Maintenance Scheduled for Sept. 11–12
Completed - The scheduled maintenance has been completed.
Sep 12, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 EDT
Scheduled - Cognos, the University’s tool for enterprise reporting and ad hoc data querying, will be unavailable during scheduled maintenance from 11 p.m. on Saturday, Sept. 11, until 12:30 a.m. on Sunday, Sept. 12. Users will not be able to access the Cognos web interface or reporting functionality while maintenance is in progress, and jobs scheduled to run during the maintenance period will not be completed.

Cognos will be returned to service earlier if work is completed ahead of schedule. This maintenance is necessary to maintain the stability and reliability of the service.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.
Sep 10, 09:20 EDT
Sep 11, 2021
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