Monitoring - The service provider has taken steps to address the issue and restore service. Pitt IT continues to monitor Concur Travel and Expense Management and will post additional updates to status.pitt.edu as needed.
Mar 04, 2024 - 10:14 EST
Identified - The service provider continues to work on a resolution to the issue affecting Concur Travel and Expense Management.
Mar 04, 2024 - 09:56 EST
Investigating - Pitt Information Technology is aware of a service provider issue that is affecting access to the Concur Travel & Expense System.

The service provider is aware of the issue and working to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Please contact the Technology Help Desk at +1-412-624-HELP if you have any questions regarding this announcement.

Mar 04, 2024 - 07:49 EST
Account Management Operational
Alteryx Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Document Management (Perceptive Content) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Network File Storage (Andrew File System) Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Find People (find.pitt.edu) Operational
InfoReady Review Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Oracle EPM (PBCS and others) Operational
PBCS, Grants, Tuition, Operating PCM Operational
PantherExpress (Jaggaer) Operational
Pitt Mobile (ReadyEducation) Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
PittNet VPN (Pulse Secure) Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
PittPAY Operational
Pitt Print Operational
Pitt Professional ? Operational
Pitt Worx Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Talent Center Operational
Vincent Payment Solutions Operational
Vendor-Hosted Websites Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Workspace Reservation System (Condeco) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PRISM Unavailable March 9-10 During Overnight Maintenance Mar 9, 2024 23:00 - Mar 10, 2024 07:00 EDT
PRISM, the University of Pittsburgh’s enterprise financial system, will be unavailable during scheduled maintenance beginning Saturday, March 9, at 11 p.m. until Sunday, March 10, at 6 a.m. Be certain to complete all transactions (including printing) and exit PRISM before 11 p.m. on March 9. Incomplete transactions will be terminated without notice when the system goes offline.

This maintenance is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems. The maintenance period was scheduled by Pitt Information Technology in consultation with Financial Operations and the Office of the Controller. The date and time were selected to be in the normal maintenance window so as to not interfere with normal business operations.

To ensure a smooth transition, Pitt IT has completed checks to ensure that the system is ready for the update and will monitor progress while performing the work. Our managed services provider OATC Inc. will be performing the maintenance, and testing will be performed by OATC and Pitt IT after the network changes go into effect.

In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and Pitt IT will post an update to status.pitt.edu https://status.pitt.edu/.

Please contact the Technology Help Desk https://www.technology.pitt.edu/247-it-help-desk at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Brian Stengel, Pitt IT’s manager of ERP financial applications.

Posted on Feb 16, 2024 - 10:09 EST
PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during routine maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 performed by the vendor, Sierra-Cedar, from 11 p.m. on Saturday, March 9, at 11 p.m. until Sunday, March 10, at 7 a.m.

Be sure to complete all work and exit the system before 11 p.m. on March 9. Incomplete entries will be terminated without notice when the system goes offline.

This update is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.

The maintenance window was scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Student Financial Services, and the Office of Admissions and Financial Aid.

Pitt IT has completed checks to ensure that the system is ready for the update and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to status.pitt.edu https://status.pitt.edu/. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please contact the Technology Help Desk https://www.technology.pitt.edu/247-it-help-desk at +1- 412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.

Posted on Feb 12, 2024 - 16:01 EST
Past Incidents
Mar 5, 2024

No incidents reported today.

Mar 4, 2024

Unresolved incident: Service Provider Issue Affecting Concur Travel and Expense Management.

Mar 3, 2024
Completed - The scheduled maintenance has been completed.
Mar 3, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 23:00 EST
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during a scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 performed by the vendor, Sierra-Cedar, from 11 p.m. on Saturday, March 2, until 8 a.m. on Sunday, March 3. The maintenance window is scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Be sure to complete all work and exit the system before 11 p.m. on March 2. Incomplete entries will be terminated without notice when the system goes offline.

This update released by Oracle/PeopleSoft delivers bug fixes, regulatory changes, security, and enhancements. On occasion, users may notice slight changes to the application’s look and feel, but functionality typically remains the same.

Pitt IT has completed checks to ensure that the systems are ready for the update and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to status.pitt.edu https://status.pitt.edu/. The systems will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please contact the Technology Help Desk https://www.technology.pitt.edu/247-it-help-desk at +1- 412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.

Feb 12, 15:58 EST
Completed - The scheduled maintenance has been completed.
Mar 3, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 23:00 EST
Scheduled - Pitt Information Technology has scheduled overnight network upgrades between 11 p.m. on Saturday, March 2, and 7 a.m. on Sunday, March 3. No service disruption is expected during the maintenance period.

The maintenance window was scheduled by Pitt IT as part of vendor-recommended best practices to improve the security, performance, and reliability of the University’s network. This maintenance involves upgrading Cisco Identity Services Engine (ISE) and rebooting select Palo Alto network firewalls. The upgrade to ISE, which provides the authentication service for PittNet Wi-Fi, is required to apply security updates. The rebooting of Palo Alto firewalls is necessary to update required vendor certificates. Individuals do not need to take any action after the upgrades are completed.

Pitt IT has completed checks to ensure that systems are ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to status.pitt.edu.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have questions regarding this maintenance period. This effort is being led by Lou Passarello, Pitt IT’s director of operations.

Feb 26, 17:37 EST
Mar 2, 2024
Mar 1, 2024

No incidents reported.

Feb 29, 2024
Completed - The scheduled maintenance has been completed.
Feb 29, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 22:00 EST
Scheduled - The University’s careers website (join.pitt.edu) will be unavailable on Thursday, Feb. 29, from 10 p.m. until 10:30 p.m. ET, while the Office of Human Resources implements updates in partnership with the Office of the Provost. This maintenance period was determined according to the Office of Human Resources, in an effort to limit the number of impacted users.

The Talent Center Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the Talent Center Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at status.pitt.edu.

Please contact the 24/7 IT Help Desk https://technology.pitt.edu/help at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HRIS Business Analyst responsible for Talent Center administration.

For questions about using Talent Center, please submit an inquiry with the Office of Human Resources. https://hr.pitt.edu/contact-ohr

Feb 26, 10:29 EST
Feb 28, 2024
Resolved - Monitoring confirms this issue has been fully resolved.
Feb 28, 08:55 EST
Monitoring - Pitt IT has worked with the service provider to resolve the issue that affected the ability to receive telephone calls placed to ten-digit University phone numbers on all campuses.

Full service, including the availability of public safety phone numbers on all University campuses, has been restored.

Additional updates will continue to be posted to status.pitt.edu as needed.

If you have questions about this announcement, please contact the Technology Help Desk at +1 412 624-HELP (4357).

Feb 27, 05:15 EST
Investigating - Pitt Information Technology is aware of a service provider issue that is affecting the ability of individuals to make inbound 10-digit calls to non-Teams phones on all University campuses. The University’s main telephone phone number is affected by this issue.

The following phone services are NOT affected by the issue:

• Campus emergency phones (blue emergency phones)
• Calls to and from Microsoft Teams
• Five-digit campus dialing
• Outbound calls placed to non-University numbers

If you encounter issues trying to report an emergency to the Pitt Police or Public Safety while campus phone service is affected, please dial 911 from a mobile phone.

Pitt IT is working with the service provider to restore service as quickly as possible. Updates will be posted to status.pitt.edu.

If you have questions about this announcement, please contact the Technology Help Desk at +1 412 624-HELP (4357).

Feb 27, 04:27 EST
Feb 27, 2024
Feb 26, 2024

No incidents reported.

Feb 25, 2024
Completed - The scheduled maintenance has been completed.
Feb 25, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 23:00 EST
Scheduled - Pitt’s Wired and Wi-Fi networks at the University’s regional campuses will experience a brief interruption of up to 30 minutes during overnight network upgrades performed by Pitt IT and our vendor partner between 11 p.m. on Saturday, Feb. 24, and 7 a.m. on Sunday, Feb. 25.

The maintenance window was scheduled by Pitt IT in consultation with our partners at regional campuses. This upgrade is part of vendor-recommended best practices to improve the security, performance, and reliability of the University’s network firewalls. Individuals do not need to take any action after the upgrades are completed.

Pitt IT has completed checks to ensure that systems are ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to status.pitt.edu.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have questions regarding this maintenance period. This effort is being led by Lou Passarello, Pitt IT’s director of operations.

Feb 22, 14:17 EST
Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 23:00 EST
Scheduled - Pitt’s Wired and Wi-Fi networks will experience a brief interruption of several minutes during overnight network upgrades performed by Pitt IT and our vendor partner between 11 p.m. on Friday, Feb. 23, and 7 a.m. on Saturday, Feb. 24.

The following buildings are affected:

* Carillo Steam Plant, Chilled Water Plant, Trees Hall, Cost Sports Center North and South, Fitzgerald Field House, Olympic Sports Complex, Towers View Garage, and Trees Field (Dome)

These maintenance periods were scheduled by Pitt IT in consultation with our partners in Athletics. These upgrades are part of vendor-recommended best practices to improve the security, performance, and reliability of the network. Individuals do not need to take any action after the upgrades are completed.

Pitt IT has completed checks to ensure that systems are ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the vendor will revert to its original network configuration and Pitt IT will send an email notification as well as post an update to status.pitt.edu.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have questions regarding this maintenance period. This effort is being led by Lou Passarello, Pitt IT’s director of operations.

Feb 16, 08:56 EST
Feb 23, 2024
Resolved - AT&T has confirmed that yesterday's service outage has been fully resolved.
Feb 23, 08:09 EST
Monitoring - Cellular network providers — including AT&T, Verizon, and T-Mobile — are experiencing an issue that is affecting cell phone service for some customers across the U.S.

Pitt IT has not yet seen this issue have a significant impact on University services. However, it may affect University services that rely on cell phone communication, including text and telephone messages sent via Duo multifactor authentication. As a workaround, individuals who experience the issue with Duo MFA can still authenticate by opening the Duo app and tapping the key icon to generate a passcode.

Pitt Information Technology is monitoring the issue and will post additional updates to status.pitt.edu as more information becomes available.

If you have questions, please contact the Technology Help Desk at +1 412 624-HELP (4357).

Feb 22, 08:28 EST
Resolved - Duo has confirmed that all authentication services have returned to full service.
Feb 23, 07:47 EST
Identified - Pitt Information Technology is aware of an intermittent service provider issue that is affecting some Duo multifactor authentication notifications that are sent via text message (SMS) or telephone (Voice over Internet Protocol).

Affected individuals may experience issues using the “Send Me a Push” or “Call Me” options when logging in to University services through Pitt Passport.

Duo is working closely with telephony providers and has taken steps to address the problem and improve service, but it has not yet fully resolved the issue. Pitt IT is working with Duo and will post additional updates to status.pitt.edu. As a workaround, individuals who experience the issue with Duo MFA can still authenticate by opening the Duo app and tapping the key icon to generate a passcode.

If you have questions or encounter issues using Duo multifactor authentication, please contact the Technology Help Desk at +1 412 624-HELP (4357).

Feb 22, 07:40 EST
Feb 22, 2024
Resolved - Recipients of the scam were notified shortly after receiving it.
Feb 22, 07:28 EST
Monitoring - Pitt Information Technology is taking action to address a new phishing scam targeting the University community. The scam claims to offer a fraudulent job opportunity as an administrative assistant.

The Subject line may be similar to this example:

• PART/TIME ADMIN-ASSlSTANT OPPORTUNITY!!

The body of the email message may be similar to this example:

**********

Some DEPTS are currently hiring individuals who can assist some of their visiting professors by providing basic admin duties remotely.

The successful candidate will Liaise with staff, other departments, and/or external organisations concerning matters regarding assigned work as well as coordinating with the Director.

Weekly Salary:
$400 ( $350 +$50 for miscellaneous including tax)

For More Information;
Get in touch with Prof Dorin [email address redacted] with your PERSONAL email address For Consideration,

Sincerely,
[name redacted]
[email address redacted]
[phone number redacted]

**********

Individuals who have already responded to this scam should block the scammer’s email address and/or phone number and be vigilant about reviewing any messages received at the email address they provided.

The University Career Center provides detailed guidance for Identifying and Avoiding Fraudulent Jobs and Scams on its website. Additional guidance for spotting phishing scams is available on Pitt IT’s website. Keep in mind these key points:

• Only approve multifactor authentication (Duo) requests that you have initiated. Duo is designed to prevent unauthorized access to your information and University data, but it requires constant vigilance. Never tap “Approve” if you receive a Duo authentication request that you were not expecting. Uninitiated authentication requests may be an attacker attempting to compromise your Pitt account. The only safe Duo authentication request you will receive is one you request when logging in to University services.
• Do not reply to unsolicited emails or emails from unverifiable sources. If you were not expecting to receive such an email, confirm with the sender prior to interacting with the message. If you must interact with the message, avoid clicking on links contained in such emails. These may lead to sites that contain malicious software, or sites that attempt to steal your credentials. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.
• Be extra cautious if you automatically forward your University email. Automatically forwarding your University email to a non-University address (for example, gmail.com, hotmail.com, or upmc.edu) circumvents some of the security measures Pitt IT puts in place to protect you against phishing scams.
• Report suspected phishing scams. To report a phishing scam, forward the phishing email as an attachment to phish@pitt.edu.
• Stay safe when scanning QR codes. Never scan a QR code from an unknown or untrustworthy source. When you do scan a QR code, be sure to use a scanner app that provides a preview of the destination so that you can review the URL and decide if it is safe. If you scan a QR code and the site is unrelated to what you scanned or requires a login, close out of your browser immediately.
• Install an antivirus solution for personal devices. Staff and faculty should be using Microsoft Defender to protect University-owned devices.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Feb 19, 19:45 EST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.