PeopleSoft and PeopleSoft/Highpoint Campus Experience (CX) will be unavailable during an extended upgrade to the Student Information System from 10 p.m. on Friday, June 20, through 7 p.m. on Sunday, June 22. PittPAY and Parchment (eTranscript Ordering) will also be unavailable during the upgrade. The Learning Management System (Canvas) https://services.pitt.edu/TDClient/33/Portal/Requests/ServiceDet?ID=8 will remain available.
• Please Note: Users will need to completely clear their browser cache before logging in to the system for the first time after the upgrade is complete. Choose “All time” when selecting the time range to be deleted. If you are unsure how to clear you browser cache, instructions are available in our knowledge base article: https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=23.
• Upon logging into the system following the upgrade, users will notice some minor differences to the Home/Landing Page, including the location of the Recently Visited and Favorites icons, a different look to the Search Pages and Search Results Grid, and minor color changes. Please visit this knowledge base article for a preview of these coming changes: https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=173.
The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.
Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu/. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a ticket to the Technology Help Desk at http://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.
Posted Jun 09, 2025 - 09:23 EDT
This scheduled maintenance affects: PeopleSoft/HighPoint CX (Student Information System).