As you know, Pitt Information Technology is enhancing security by upgrading the University to next-generation firewall technology. As part of the final step in that process, a firewall migration will require a short period of downtime in July.
• Friday, July 18, from 11 to 11:45 p.m. ET Physical, virtual servers, and Enterprise Storage (Dell Isilon) hosted at the University Data Center will experience a brief interruption in service for up to thirty minutes. This will include departments that are hosted within the Enterprise Hosting Service as well as Enterprise services to include EWI and Perceptive Content. Research (CRC) will not be impacted during this maintenance.
Testing will be conducted post maintenance, but we are asking departments to test any servers, databases, or applications hosted or have dependencies at the University Data Center after each upgrade to ensure they reconnect smoothly and operate as expected. Report any issues to the Technology Help Desk at +1-412-624-HELP (4357).
This maintenance is part of our efforts to ensure continued security, stability, and reliability of the network. Checks have been completed to ensure that systems are ready for both upgrades. Pitt IT will be monitoring all services and actively engaged with our vendors throughout the upgrades. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the event of any significant changes or delays, updates will be posted to https://status.pitt.edu.
Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Lou Passarello, director of Pitt IT Operations.
Posted Jun 25, 2025 - 08:06 EDT
This scheduled maintenance affects: Administrative and Business Systems (Perceptive Content) and Network, Hosting, and Storage (Enterprise Server Hosting, Enterprise Web Hosting (AFS, EWI, Pantheon)).