Please prioritize deploying the new Jump Client (version 25.1.1) to all new devices. It will become available in Microsoft Endpoint Configuration Manager (MECM) by end of day on Thursday, July 24. Existing devices with the Jump Client installed will receive this update automatically.
This maintenance is necessary to implement important software updates that enhance the security of the BeyondTrust SRS service. Pitt IT selected the maintenance date and time to ensure that vendor support is immediately available during the maintenance period, should it be needed.
Pitt IT will closely monitor the maintenance process. If any issues arise, we will revert BeyondTrust SRS to its original configuration and post a update to https://status.pitt.edu.
In rare cases, users may be unable to access Representative Consoles after maintenance. If you experience this issue, contact the Technology Help Desk at https://technology.pitt.edu/helprequest as soon as possible so that we can work with you to resolve it. In the meantime, you can access BeyondTrust SRS via the web console by logging in to https://srs.it.pitt.edu/login, clicking the My Account tab, and clicking Launch Web Rep Console.
Please submit a ticket to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you have any questions about this update. This effort is being led by Dan McConnell of Pitt IT’s Information Security team.
Posted Jul 10, 2025 - 09:33 EDT
This scheduled maintenance affects: IT Support Services (Secure Remote Support (BeyondTrust)).