BeyondTrust SRS Unavailable Evening of July 31; New Jump Client Required

Scheduled Maintenance Report for Pitt IT Systems Status

Completed

The scheduled maintenance has been completed.

Posted Jul 31, 2024 - 19:30 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 31, 2024 - 18:00 EDT

Scheduled

BeyondTrust Secure Remote Support (SRS) https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=314 will be unavailable while Pitt Information Technology performs maintenance on Wednesday, July 31, from 6 to 7:30 p.m. If remote IT support is required during this window, please utilize Microsoft Teams for screen sharing. Detailed instructions can be found in this Microsoft support article: https://support.microsoft.com/en-us/office/show-your-screen-during-a-meeting-90c84e5a-b6fe-4ed4-9687-5923d230d3a7

Please prioritize the deployment of the new Jump Client (version 23.3.5) to all new devices. It will become available in Microsoft Endpoint Configuration Manager (MECM) by end of day on Thursday, Aug. 1. Existing devices with the Jump Client installed will receive this update automatically.

This maintenance is necessary to implement important software updates that enhance the security of the BeyondTrust SRS service. Pitt IT selected the maintenance date and time to ensure that vendor support is immediately available during the maintenance period, should it be needed.

Pitt IT will closely monitor the maintenance process. If any issues arise, we will swiftly revert BeyondTrust SRS to its original configuration and update you via status.pitt.edu. http://status.pitt.edu/

Please submit a ticket to the Technology Help Desk https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Dan McConnell and Rick McIver of Pitt IT’s Information Security team.

Posted Jul 17, 2024 - 11:57 EDT

This scheduled maintenance affected: BeyondTrust Secure Remote Support.