All Systems Operational
Account Management Operational
Alteryx Operational
Box (pitt.box.com) Operational
Box Content API Operational
Box Uploads/Downloads Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Box Collaboration Operational
Box Sharing (Shared Links) Operational
Box Box Website Operational
Box Login/SSO Operational
Box Box Sync Operational
Box Box Drive Operational
Box FTP Operational
Box Login/SSO Operational
Box Uploads/Downloads Operational
Central Directory Service (CDS) Operational
Cognos Operational
Concur Travel & Expense Operational
Document Management (Perceptive Content) Operational
Electronic Research Notebooks (LabArchives) Operational
Email Operational
Pitt Email and Calendar Operational
Enterprise Spam and Virus Filter Operational
Advanced Threat Protection Operational
Mailing Lists (Mailman) Operational
Emergency Notification Service (ENS) Operational
Enterprise Active Directory (AD) Operational
Enterprise Digital Signage Operational
Enterprise Network File Storage (Andrew File System) Operational
Enterprise Relationship Management (Salesforce) Operational
ERM Service Desk (Salesforce Service Cloud) Operational
ERM Knowledge (Salesforce Knowledge) Operational
ERM Recruiting (Salesforce Marketing Cloud) Operational
Enterprise Web Infrastructure (EWI) Operational
eSignature Service (DocuSign) Operational
Faculty Information System (Elements) Operational
Find People (find.pitt.edu) Operational
InfoReady Review Operational
Learning Management System (Canvas) Operational
Lecture Capture (Panopto/Pitt Video) Operational
LinkedIn Learning Operational
Microsoft Azure Operational
Virtual Computing Lab Operational
Virtual Desktops for Remote Work Operational
Microsoft Office 365 Operational
Microsoft OneDrive Operational
My Sites (SharePoint Online) Operational
Office ProPlus Operational
Teams Operational
My Pitt website Operational
my.pitt.edu Operational
NameCoach Operational
Online Survey System (Qualtrics) Operational
Oracle Analytics Cloud (OAC) Operational
NotifyU Text Messaging Service Operational
Oracle EPM (PBCS and others) Operational
PBCS, Grants, Tuition, Operating PCM Operational
PantherExpress (Jaggaer) Operational
Pitt Mobile (ReadyEducation) Operational
Pitt on the Hub (online software store) ? Operational
PittNet Wi-Fi and Wired Networks Operational
PittNet Wired Network Operational
PittNet Wi-Fi Operational
Pitt Guest Wi-Fi Operational
PittNet Gaming Network Operational
Eduroam Operational
GlobalProtect VPN Operational
Pitt Passport Operational
Single Sign-On Operational
Multifactor Authentication (Duo) Operational
Pitt Password Manager (LastPass) Operational
PittPAY Operational
Pitt Print Operational
Pitt Professional ? Operational
Pitt Worx Operational
PRISM Operational
Residence Hall Wi-Fi (MyResNet) Operational
Security Alerts (phishing scams, new vulnerabilities, etc.) Operational
Software Download Service Operational
Student Information System (PeopleSoft) Operational
Tableau Operational
Talent Center Operational
Vincent Payment Solutions Operational
Vendor-Hosted Websites Operational
Voice Services / Telecommunications Operational
Telecommunications (Avaya) Operational
Digital Voice / Unified Communications (Teams) Operational
Workspace Reservation System (Condeco) Operational
Zoom Video Conferencing Operational
Zoom Web Portal Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Meetings Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PRISM Impacted During Evening Maintenance on April 24 Apr 24, 2024 18:00 - Apr 25, 2024 02:00 EDT
PRISM, the University of Pittsburgh’s enterprise financial system, may experience minor delays with jobs that move data to and from the system while the vendor performs cloud maintenance beginning Wednesday, April 24, at 6 p.m., through 2 a.m. on Thursday, April 25. Though the system is expected to remain available, users should complete transactions ahead of the maintenance period as a precaution. This is in addition to the previously announced outage during maintenance on Friday, April 19, from 11 to 11:59 p.m.
The April 24 maintenance is required and scheduled by the vendor (Oracle) to minimize impact to business operations. This maintenance will help to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems.
Pitt IT has completed checks to ensure that the system is ready for the update and will monitor progress during the period. In the unlikely event that an issue or problem arises, Pitt IT will work to correct it and will post an update to status.pitt.edu. https://status.pitt.edu/
Please contact the Technology Help Desk https://technology.pitt.edu/helprequest at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Bill Rupp of Pitt IT’s Enterprise Applications team.
Posted on Apr 18, 2024 - 08:46 EDT
Talent Center Unavailable During Overnight Maintenance April 26-27 Apr 27, 2024 02:00-06:30 EDT
The Talent Center System will be unavailable overnight April 27, from 2 to 6:30 a.m. while a routine quarterly upgrade is completed by the vendor (Oracle). The maintenance period was determined by Oracle’s upgrade schedule and will limit the number of impacted users.

The Talent Center Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the Talent Center Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at status.pitt.edu. https://status.pitt.edu

Please contact the Technology Help Desk online at http://technology.pitt.edu/helprequest if you experience any issues or have any questions regarding this maintenance. This effort is being led by Mariah Frantz, HRIS Business Analyst responsible for Talent Center administration.

For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources. https://hr.pitt.edu/contact-ohr
Posted on Apr 22, 2024 - 08:07 EDT
VMware Maintenance Occurs April 29 – May 3; No Service Disruption Expected Apr 29, 2024 08:00 - May 3, 2024 23:59 EDT
Beginning on Monday, April 29, at 8 a.m. and continuing through Friday, May 3, at 11:59 p.m. experts from Dell and VMware will update virtual server hosting at the University Data Center under guidance from Pitt Information Technology. The upgrade process will occur continually over five weekdays to maximize availability of enhanced engineering support from the vendors.

No service disruptions are anticipated, and checks have been completed to ensure that the system is ready for the upgrade. Pitt IT will be monitoring services and actively engaged with Dell throughout the upgrade. Should any unexpected issues occur, rollback procedures are also in place to ensure continuation of all systems. In the unlikely event of a service disruption, updates will be provided at status.pitt.edu.

This periodic update is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and the continued reliability and stability of critical systems. This technology supports both departmental servers and enterprise services, including Accounts Self-Service, Andrew File System (AFS), Central Directory Service (CDS), Cognos, Document Management (Perceptive Content / ImageNow), Enterprise Web Infrastructure (EWI), Faculty Information System (Elements), Pitt Print, and Tableau.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this announcement. This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Posted on Apr 19, 2024 - 12:36 EDT
Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
PRISM Unavailable Late Friday April 19 During Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 11, 14:53 EDT
Scheduled - PRISM, the University of Pittsburgh’s enterprise financial system, will be unavailable during scheduled maintenance on Friday, April 19 from 11 to 11:59 p.m. Be certain to complete all transactions (including printing) and exit PRISM before 11 p.m. on April 19. Incomplete transactions will be terminated without notice when the system goes offline. 

This maintenance is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems. The maintenance period was scheduled by Pitt Information Technology in consultation with Financial Operations and the Office of the Controller. The date and time were selected to be in the normal maintenance window so as to not interfere with business operations.

Pitt IT has completed checks to ensure that the system is ready for the update and will be performing the maintenance. Progress will be monitored along with our managed services provider OATC Inc. during the process. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and Pitt IT will post an update to status.pitt.edu. https://status.pitt.edu/

Please contact the Technology Help Desk https://services.pitt.edu/TDClient/33/Portal/Requests/TicketRequests/NewForm?ID=smq-KVQrsfU_&RequestorType=Service at +1-412-624-HELP (4357) if you experience any issues or have questions regarding this maintenance. This effort is being led by Brian Stengel of Pitt IT’s Enterprise Applications team.
Apr 10, 09:53 EDT
Apr 18, 2024

No incidents reported.

Apr 17, 2024
Power Failure Affecting Network Access in Some Locations
Resolved - Monitoring confirms that the issue has been fully resolved.
Apr 17, 09:58 EDT
Monitoring - Pitt IT has taken steps to restore network access in affected locations. Full service has been restored.
Apr 16, 12:29 EDT
Identified - Pitt Information Technology is aware of a power failure that is affecting PittNet Wired and PittNet Wi-Fi access in some areas of Crawford Hall, Clapp Hall, Langley Hall, and the Life Science Annex.

The service provider is aware and working to restore power. Network access will be restored as soon as possible after power is available. We will post updates to status.pitt.edu as they become available.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.
Apr 16, 11:36 EDT
Apr 16, 2024
Important: Employee Direct Deposit and Banking Information Have NOT Changed
Resolved - This incident has been resolved.
Apr 16, 12:33 EDT
Update - Pitt Information Technology investigated the issue thoroughly with the vendor for the University’s Pitt Worx service. We determined that the problem occurred because the vendor implemented an unscheduled system change that they did not communicate to the University. This change triggered an automated direct deposit notification.

We are working with the vendor to ensure that they properly communicate, schedule and test future system changes to prevent similar occurrences in the future.
Apr 16, 12:32 EDT
Monitoring - Many Pitt faculty, staff, and employees received an email in error this evening with the Subject “Direct Deposit Verification.” The email indicated that the recipient made a change to their University direct deposit information. This email was sent in error. Employee personal banking information and direct deposit remain unchanged.

Pitt IT is working with our vendor partners to identify the cause of the issue so that we can take steps to ensure it does not happen again. We are also working to send a clarification email to individuals who received the original message. We apologize for the inconvenience this message has caused.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Apr 13, 21:48 EDT
Apr 15, 2024
Issue Affecting Access to Pitt Email for Some Pitt Students
Resolved - Monitoring confirms that the issue has been fully resolved.
Apr 15, 11:35 EDT
Monitoring - Pitt IT has taken steps to resolve the issue that affected Pitt Email access for some University of Pittsburgh students. Access to Pitt Email has now been restored for all affected students. No email messages were lost as a result of this issue.

We understand the importance of email to Pitt students and apologize for the inconvenience this issue caused. We are working with Microsoft — the service provider for Pitt Email — to identify the root cause of the issue and take steps to ensure that it does not occur again.

Pitt IT continues to closely monitor Pitt Email service and will post any additional updates to status.pitt.edu. Once a root cause has been determined, a summary will also be posted to status.pitt.edu.

If you have questions in the meantime or continue to experience email issues, please contact the Technology Help Desk at +1-412-624-HELP so that we can immediately work with you to address it.
Apr 13, 11:50 EDT
Investigating - Pitt Information Technology is aware of an issue that is affecting access to Pitt Email for some Pitt students. Email access for Pitt faculty and staff is not affected.

Pitt IT has identified the cause of the issue and taken steps to address it. Access to Pitt Email is now in the process of being restored but will take time to propagate to all affected students. Access for some students has already been restored, and access to all students should be restored by approximately noon today. No email messages were lost as a result of this issue.

Updates will be posted to status.pitt.edu as more information becomes available. Please contact the Technology Help Desk at +1-412-624-HELP if you have any questions regarding this announcement.
Apr 13, 10:40 EDT
Apr 14, 2024
Student Information System Unavailable This Weekend During Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 EDT
Scheduled - PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight April 13-14. The maintenance will be performed by the vendor, Sierra-Cedar.

Saturday, April 13, at 11 p.m. until Sunday, April 14, at 7 a.m. – This update released by Oracle/PeopleSoft involves deployment of Financial Aid FAFSA Simplification patches to PeopleSoft production. Duration of this maintenance is expected to last approximately 3-4 hours, and may not entail a complete outage as deployment may be possible in rolling fashion. There may also be some additional patch deployments as the Department of Education and Oracle/PeopleSoft work to address any bugs that are outstanding or new ones that surface. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on April 13. Incomplete entries will be terminated without notice when the system goes offline.

The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to status.pitt.edu. https://status.pitt.edu/

The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please contact the Technology Help Desk https://www.technology.pitt.edu/247-it-help-desk at +1- 412-624-HELP (4357) if you experience any issues or have any questions regarding this message. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.
Apr 1, 15:38 EDT
Apr 13, 2024
Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

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