TeamDynamix, which includes the University's Services Portal and Knowledge Base at https://services.pitt.edu/TDClient/33/Portal/Home/, will be temporarily unavailable overnight from midnight to 4 a.m. Saturday, Oct. 10, while the vendor performs an upgrade to version 12.3. The TDX Client Portal, Service Catalog, and Work Management are all expected to return to normal after 4 a.m.
The TDX 12.3 update brings new tools for tracking consumable inventory, delegating approvals, and linking related tickets, along with bulk ticket editing and a redesigned report builder. It also adds tighter ticket-to-project connections, support for international date, currency, and address formats. For full details, please refer to our Knowledge Base article: https://services.pitt.edu/TDClient/33/Portal/KB/Article/3920/Understanding-the-TDX-12-3-Update
Pitt Digital has performed testing for the upgrade and will be monitoring during the maintenance window. This maintenance supports the continued reliability, security, and availability of the system. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.