PRISM, the University’s enterprise financial system, will be unavailable while OATC, the managed service provider for our PRISM environment in the Oracle Cloud, performs system maintenance from Friday, Sept. 11, at 11 p.m., through noon on Sunday, Sept. 13.
Users should complete all transactions (including printing) and exit the system before 11 p.m. on Sept. 11. Incomplete transactions will be terminated without notice when the system goes offline.
Pitt Digital scheduled this maintenance in consultation with Financial Operations and the Office of the Controller as part of vendor-recommended best practices to ensure continued reliability and stability of critical systems. The dates were selected to avoid any disruption to monthly period closing activities. To ensure a smooth transition, PRISM users in the Office of the Controller, Financial Operations, and Human Resources have participated in testing.
Pitt Digital will monitor progress and actively engage with OATC throughout the maintenance window. In the unlikely event that an issue arises, the vendor will revert PRISM to its original configuration and Pitt Digital will post an update to https://status.pitt.edu. The system will return to service earlier if the maintenance work is completed ahead of schedule.
Please submit a ticket to the Technology Help Desk at https://services.pitt.edu/TDClient/33/Portal/Requests/Service/29/PRISM/Request or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. Nick Contis of Pitt Digital's Enterprise Applications team is leading this effort.