RESOLVED: Vendor Issue Affecting Access to TeamDynamix Services

Incident Report for Pitt Digital Systems Status

Resolved

Monitoring confirms the issue has been resolved.
Posted Nov 11, 2025 - 10:01 EST

Monitoring

The vendor has resolved their issue and restored full service to all affected TDX services. Pitt Digital continues to monitor services closely and will post any additional updates to status.pitt.edu.
Posted Nov 10, 2025 - 16:39 EST

Update

The vendor is still working to resolve the issue and restore full service. Updates will be posted to status.pitt.edu as more details become available.
Posted Nov 10, 2025 - 13:26 EST

Identified

The vendor continues working to resolve the issue and restore full service. Updates will continue to be posted to status.pitt.edu.
Posted Nov 10, 2025 - 12:00 EST

Update

The vendor issue is now resulting in an inability to access TDX services, including TDX ticketing, project portfolio management, the Knowledge Base, and the service catalog (services.pitt.edu). Pitt Digital is engaged with the vendor, who continues working to resolve their issue and restore full services. Updates will be posted to status.pitt.edu.
Posted Nov 10, 2025 - 10:17 EST

Investigating

Pitt Digital is aware of an intermittent vendor issue that is causing slow performance for users of TeamDynamix (TDX). This issue may affect TDX ticketing, project portfolio management, the Knowledge Base, and the service catalog (services.pitt.edu).

The vendor is working to resolve the issue, which affects customers beyond the University of Pittsburgh. Pitt Digital will post updates to status.pitt.edu as more information becomes available.
Posted Nov 10, 2025 - 09:54 EST
This incident affected: Administrative and Business Systems (TeamDynamix).