Our monitoring confirms that the issue has been fully resolved.
Posted Apr 16, 2025 - 14:48 EDT
Monitoring
The service provider has taken steps to resolve the intermittent issue that affected access to myPitt for some individuals. Full service has been restored. Pitt IT continues to monitor the service closely and will post additional updates to status.pitt.edu as needed.
If experienced issues accessing myPitt, please clear your web browser cache and try again. If you continue to experience issues, please report them to the Technology Help Desk at +1-412-624-HELP (4357).
Posted Apr 16, 2025 - 11:08 EDT
Update
Pitt IT continues working with our service provider to troubleshoot and resolve the intermittent issue affecting access to myPitt for some individuals.
Reminder: As a workaround, individuals experiencing the issue can try clearing their web browser cache or using a private/incognito browser window. University services can still be accessed through their direct URL (for example, software.pitt.edu or accounts.pitt.edu). Direct links to many popular IT services are also available in the footer of the technology.pitt.edu website.
Posted Apr 16, 2025 - 08:44 EDT
Update
Pitt IT continues to work with the service provider to resolve the issue. As a workaround, individuals experiencing the issue can try clearing their web browser cache or using a private/incognito browser window.
Additional updates will be posted to status.pitt.edu as more information becomes available.
Posted Apr 16, 2025 - 07:16 EDT
Investigating
Pitt Information Technology is aware of an intermittent issue that is affecting access to myPitt (my.pitt.edu) for some individuals. Individuals experiencing the issue see a timeout error message.
Pitt IT is working with the service provider to resolve the issue as quickly as possible and restore full service. Updates will be posted to status.pitt.edu as more information becomes available.
Posted Apr 16, 2025 - 06:51 EDT
This incident affected: Communication and Collaboration (myPitt (my.pitt.edu)).