Access to Network Services Has Been Restored

Incident Report for Pitt IT Systems Status

Postmortem

This provides our findings regarding the network service interruption the University experienced on May 1. On behalf of Pitt IT, we extend our apologies for the inconvenience that this issue caused the Pitt community.

The issue began at approximately 11:30 a.m. and was resolved by 5:25 p.m. The root cause was determined to be a network configuration change made to a nonstandard device in our data center. The device was part of a colocation agreement Pitt IT has with another campus group.

The change disrupted network traffic, affecting services hosted at the Data Center. At the time of the change, Pitt IT was following an end-of-term “change freeze” where all system changes/modifications were placed on hold.

Pitt IT is taking the following steps to address this mishap and prevent similar issues from reoccurring:

• Communicate and enforce change freeze procedures for all services at the Data Center
• Evaluate additional technical safeguards to enhance the automated protections Pitt IT already has in place
• Streamline and improve processes for announcing major unplanned outages

Our commitment to continuously improving the services and support we provide to the Pitt community is our highest priority. Should you have further questions or need assistance, our Technology Help Desk is always ready to help at +1-412-624-HELP (4357).

Posted May 15, 2025 - 14:48 EDT

Resolved

Monitoring confirms the issue has been resolved.

Posted May 01, 2025 - 23:44 EDT

Monitoring

Pitt Information Technology has worked with our service provider partners to resolve the network issue that affected access to some University services earlier today.

We are working with our service providers to identify the issue’s root cause and take steps to address it.

We are committed to providing the best possible support to the University community and apologize for any disruptions caused by this outage. For the latest updates on known issues and planned service maintenance periods, visit status.pitt.edu. Should you encounter any other issues using services provided by Pitt IT, please contact the Technology Help Desk at +1-412-624-HELP (4357).

Posted May 01, 2025 - 17:25 EDT

Update

Pitt IT remains engaged with our service providers in troubleshooting the issue. Access to PeopleSoft may also be intermittently unavailable for some individuals. We will continue to post updates to status.pitt.edu.

Posted May 01, 2025 - 16:39 EDT

Update

Pitt IT continues working closely with our service providers to troubleshoot and resolve the issue.

Posted May 01, 2025 - 15:53 EDT

Update

Pitt IT continues working with our service providers to resolve the issue. Additional services that may be intermittently affected include Canvas, PantherExpress, License servers used for software licensing, some PittWorx functionality, including online pay statements, PeopleSoft, PRISM, Salesforce, Talent Center for Managers, and Talent Career Site.

Individuals already logged in to services are often not affected, but individuals who are newly attempting to log in to services may experience issues. Additional updates will be posted to status.pitt.edu as more information becomes available.

Posted May 01, 2025 - 15:19 EDT

Update

Pitt IT continues working to resolve a network issue that is intermittently affecting access to some University services. Affected services include, but are not limited to:

• Accounts Management (accounts.pitt.edu)
• Applications provided through Pitt Research’s Office of Sponsored Programs
• Door access systems (Adding or changing access is temporarily disrupted, but existing access is not affected.)
• Microsoft Office 365, including Teams
• myPitt (my.pitt.edu)
• PittNet Wi-Fi or wired PittNet services in some locations
• PittPrint
• Software Download Service (software.pitt.edu)

Pitt IT continues working with our service providers to resolve the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.

Posted May 01, 2025 - 14:06 EDT

Update

Pitt IT continues working with our service provider to troubleshoot and resolve the issue.

Posted May 01, 2025 - 12:47 EDT

Update

Pitt IT is working with our vendor partner to resolve the issue. Affected services include but are not limited to Microsoft Office 365, myPitt (my.pitt.edu), PittPrint, the Software Download Service (software.pitt.edu), and Accounts Management (accounts.pitt.edu).

Posted May 01, 2025 - 12:10 EDT

Investigating

Pitt Information Technology is aware of an issue that is affecting access to some University network resources when using PittNet wired, PittNet Wi-Fi, and GlobalProtect.

Pitt IT is working with the service provider to resolve the issue as quickly as possible and restore full service. Updates will be posted to status.pitt.edu as more information becomes available.

Posted May 01, 2025 - 11:52 EDT

This incident affected: Wired and Wi-Fi Networks (PittNet Wired Network, PittNet Wi-Fi, Pitt Guest Wi-Fi) and Network, Hosting, and Storage (PittNet VPN (GlobalProtect)).