Brief Service Outages Possible During Overnight Maintenance on March 25–26
Scheduled Maintenance Report for Pitt IT Systems Status
Completed
The scheduled maintenance has been completed.
Posted Mar 26, 2023 - 07:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 25, 2023 - 23:00 EDT
Scheduled
Maintenance on the University’s Central Directory Service (CDS) and Cognos ― the University’s tool for enterprise reporting and ad hoc data querying ― will briefly affect several enterprise systems during the standard downtime period from 11 p.m. on Saturday, March 25, through 7 a.m. on Sunday, March 26.

Users will not be able to access the Cognos web interface or reporting functionality for about one hour while maintenance is in progress, and jobs scheduled to run during the maintenance period will not be completed.

In addition, these and other services may be unavailable for up to 45 minutes during the maintenance period:

• Account Self-Service (accounts.pitt.edu), including password changes and new account activations
• Find People (find.pitt.edu)
• Panther Central ID Center, including new ID card activations
• Parchment Transcript Request system
• Some online help forms at technology.pitt.edu
• UPMC health plan information via MyHealth Access

Affected systems will be returned to service earlier if work is completed ahead of schedule. This maintenance is necessary to maintain the stability and reliability of CDS and Cognos.

Please contact the 24/7 IT Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.
Posted Mar 21, 2023 - 09:10 EDT
This scheduled maintenance affected: Account Management, Central Directory Service (CDS), Cognos, and Find People (find.pitt.edu).