TeamDynamix Impacted Overnight Nov. 7-8, During Weekend Maintenance

Scheduled Maintenance Report for Pitt Digital Systems Status

Completed

The scheduled maintenance has been completed.

Posted Nov 08, 2025 - 04:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 08, 2025 - 00:00 EST

Scheduled

TeamDynamix, which includes the University’s Services Portal and Knowledge Base at https://services.pitt.edu, will undergo maintenance on Saturday, Nov. 8, from midnight until 4 a.m. ET while the vendor (TeamDynamix) performs a system upgrade. The maintenance window was determined by the vendor.

Changes will be made to the TDNext application suite; the external customer-facing client portal will not be impacted. The TDX Client Portal, Service Catalog and Work Management are all expected to return to normal after 4 a.m.

For more information about the improvements, see our article "Understanding the TeamDynamix 12.1 Update" at https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=3345.

Pitt Digital has performed testing for the upgrade and will be monitoring during the maintenance window. This maintenance will help to ensure high levels of availability, secure work environments, and continued reliability and stability of the system.

Please contact the Technology Help Desk at https://services.pitt.edu/TDClient/33/Portal/Requests/TicketRequests/NewForm?ID=330&RequestorType=Service if you have any questions about this maintenance. This effort is being led by Jane Ondo of Pitt Digital.

Posted Nov 04, 2025 - 16:21 EST

This scheduled maintenance affected: Administrative and Business Systems (TeamDynamix).