We are pleased to announce that the Document Management (Perceptive Content) upgrade has been completed ahead of schedule. All functionality is now available for use; however, users are temporarily unable to log in to the web client.
The vendor is aware of the issue and will restore web client access as soon as possible on Monday morning, May 18. In the interim, all users can continue to log in to Perceptive Content using the desktop client. Normally scheduled workflows that were paused during the maintenance window have resumed and should now be caught up.
An update will be posted to status.pitt.edu once access to the web client has been restored. Thank you for your partnership in this important maintenance. Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you have questions related to this upgrade.
Posted May 17, 2026 - 13:20 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 15, 2026 - 17:00 EDT
Scheduled
Document Management (Perceptive Content) is getting a modernized full-text search and improved user experience. The service will be unavailable from Friday, May 15, at 5 p.m., through Monday, May 18, at 8 a.m., while the vendor performs an extended upgrade.
Users must complete all transactions and exit the system before 5 p.m. on Friday, May 15. Any incomplete transactions, including in-process reports, will be lost when the system goes offline. Normally scheduled workflows will be paused during the maintenance window, and the information will not be lost. After the upgrade, workflows will resume and catch up.
A software upgrade will need to be downloaded and installed no earlier than Friday, May 15, by users or their RC Admin. Before the upgrade, users should review the preparation steps the KB article to determine the right update path for their device or the devices they manage. To ensure a successful upgrade, Pitt Digital will be hosting information sessions in the week preceding the upgrade.
This maintenance window was scheduled by Pitt Digital as part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system.
Pitt Digital will email known users directly with this information. Pitt Digital has completed checks to ensure that the system is ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to https://status.pitt.edu/. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please share this information with others in your department as appropriate. Thank you for your attention to this important maintenance. Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you have questions related to this upgrade.
Posted Apr 22, 2026 - 16:12 EDT
This scheduled maintenance affected: Administrative and Business Systems (Perceptive Content).