Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 25, 2024 - 03:00 EST
Scheduled
Pitt Information Technology will perform maintenance on the University’s legacy Avaya PBX telephone system on Monday, Nov. 25, between 3 and 6 a.m. During the maintenance period, analog phones — including emergency blue light phones, fax machines, lab phones, and elevator phones — will be unavailable on the Pittsburgh campus. Also, 5-digit dialing will be temporarily unavailable on the Avaya system. Those using Microsoft Teams for phone service will not be impacted.
In the event of an on-campus emergency during this maintenance period, please use a cell phone or a non-Avaya device to contact University police at 412-624-2121 or call 9-1-1.
The maintenance schedule has been developed with input from Public Safety. Pitt IT has completed checks to ensure that the system is ready for the transition. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration. Any updates or additional information will be posted at status.pitt.edu.
This maintenance serves as a stopgap to keep telecommunication services operational for departments pending their upgrade to Microsoft Teams. Pitt IT encourages all remaining Avaya users to transition to Teams now for enhanced reliability and more cost-effective telecom services.
To schedule a migration or if you experience any issues related to this maintenance, please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357). This effort is being led by Lou Passarello, Pitt IT’s director of operations.
Posted Nov 19, 2024 - 10:11 EST
This scheduled maintenance affected: Voice Services / Telecommunications (Telecommunications (Avaya)).