BeyondTrust Secure Remote Support (SRS) Impacted Late Tonight (Oct. 9) During Maintenance

Scheduled Maintenance Report for Pitt Digital Systems Status

Completed

The scheduled maintenance has been completed.

Posted Oct 09, 2026 - 23:15 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 09, 2026 - 23:00 EDT

Scheduled

BeyondTrust Secure Remote Support (SRS) ( https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=314 ) may experience a brief outage for up to fifteen minutes while Pitt Digital performs maintenance late this evening, Friday, Oct. 9, at 11 p.m. This maintenance is necessary to address a critical new security vulnerability announced by the vendor. Please share this information with users in your department as appropriate.

During Maintenance

If remote IT support is required during this window, Pitt Digital recommends using the screensharing methods available in Microsoft Teams. Detailed instructions can be found in this Microsoft support article: https://support.microsoft.com/en-us/office/show-your-screen-during-a-meeting-90c84e5a-b6fe-4ed4-9687-5923d230d3a7

After Maintenance

In rare cases, users may be unable to access Representative Consoles after maintenance. If you experience this issue, contact the Technology Help Desk at https://digital.pitt.edu/helprequest as soon as possible so that we can work with you to resolve it. In the meantime, you can access BeyondTrust SRS via the web console by logging in to https://srs.it.pitt.edu/login, clicking the My Account tab, and clicking Launch Web Rep Console.

Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you have any questions about this announcement. This effort is being led by Dan McConnell of Pitt Digital’s Information Security team.

Posted Oct 09, 2026 - 11:45 EDT

This scheduled maintenance affected: IT Support Services (Secure Remote Support (BeyondTrust)).