Avaya and Teams calling from University phone numbers may experience a brief disruption between 1 and 6 a.m. ET on Sunday, June 8, and Monday, June 9 during vendor-required maintenance to the University telephone network.
During each maintenance window, there may be a two-minute period when: • Incoming and outgoing calls cannot be received or placed • Active calls will disconnect
No action is needed before or after the maintenance. The vendor is conducting this maintenance to improve reliability and service performance.
Pitt IT engaged with the vendor and University of Pittsburgh Public Safety to establish the maintenance period to minimize the impact of the potential service degradations.
Pitt IT has completed checks to ensure that the system is ready for the enhancements and will be actively engaged throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a ticket to the Technology Help Desk @ http://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this upgrade.
Posted Jun 02, 2025 - 13:28 EDT
This scheduled maintenance affects: Communication and Collaboration (Voice and Data Services (Telephony)).