On Saturday, Jan. 31, from 11 p.m. to midnight, Pitt Digital will perform an upgrade to the Duo Authentication Proxy, which administers multi‑factor authentication (MFA) for the GlobalProtect VPN. During the upgrade window, users may experience a brief interruption in the ability to complete MFA when connecting to the VPN. Users encountering connection issues should wait a few minutes before attempting to connect again.
The upgrade was scheduled by Pitt Digital as part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. This upgrade includes important security patches and enhanced reliability for MFA.
Pitt Digital has completed checks to ensure that the system is ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Thank you for your support as we continue to strengthen our network security infrastructure. Please submit a ticket to the Technology Help Desk at https://digital.pitt.edu/helprequest or call +1-412-624-HELP (4357) if you have questions related to this upgrade.
Posted Jan 28, 2026 - 09:13 EST
This scheduled maintenance affects: Network, Hosting, and Storage (PittNet VPN (GlobalProtect)).