Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 09, 2024 - 23:00 EST
Scheduled
PRISM, the University’s enterprise financial system, will be unavailable while the vendor (OATC—the managed service provider for our PRISM environment in the Oracle Cloud) performs system maintenance from Saturday, Nov. 9, at 11 p.m. through Sunday, Nov. 10, at 8 a.m.
Users should complete all transactions (including printing) and exit the system before 11 p.m. on Nov. 9, as incomplete transactions will be terminated without notice when the system goes offline.
The maintenance period was scheduled by Pitt Information Technology in consultation with Financial Operations and the Office of the Controller. The dates were selected to avoid any disruption to monthly period closing activities.
This maintenance is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems. To ensure a smooth transition, PRISM users in the Office of the Controller, Financial Operations, and Human Resources have participated in testing. Pitt IT will monitor progress and actively engage with OATC during the maintenance window. In the unlikely event that an issue or problem arises, the vendor will revert PRISM to its original configuration and Pitt IT will post an update to https://status.pitt.edu/.
Please submit a request to the Technology Help Desk at https://technology.pitt.edu/helprequest or call +1-412-624-HELP (4357) if have any questions or experience issues related to this maintenance. This effort is being led by Nick Contis of Pitt IT’s Enterprise Applications team.