TeamDynamix Unavailable Overnight this Friday-Saturday During Upgrade

Scheduled Maintenance Report for Pitt Digital Systems Status

Completed

The scheduled maintenance has been completed.

Posted May 16, 2026 - 04:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 16, 2026 - 00:00 EDT

Scheduled

TeamDynamix, which includes the University's Services Portal and Knowledge Base at services.pitt.edu, will be temporarily unavailable overnight Saturday, May 16, from midnight to 4 a.m. (Friday night into Saturday morning), while the vendor performs an upgrade to version 12.2. The TDX Client Portal, Service Catalog, and Work Management are all expected to return to normal after 4 a.m.

Version 12.2 updates the Client Portal interface with a more modern look and feel. For a full overview of the functionality being implemented, please refer to Understanding the TDX 12.2 Update at https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=3660

Pitt Digital has performed testing for the upgrade and will be monitoring during the maintenance window. This maintenance supports the continued reliability, security, and availability of the system. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to https://status.pitt.edu/. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a ticket to the Technology Help Desk at https://services.pitt.edu/TDClient/33/Portal/Requests/TicketRequests/NewForm?ID=330&RequestorType=Service or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bryan Strope of Pitt Digital.

Posted May 13, 2026 - 17:07 EDT

This scheduled maintenance affected: Administrative and Business Systems (TeamDynamix).